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Field Support Engineer Jobs in Ohio (NOW HIRING)

CLARITAS LLC

Technical Support Engineer

Cincinnati, OH · On-site

Position Summary The Technical Support Engineer serves as the Tier 1 internal help desk for all ... Bachelor's degree in information technology, Computer Science, or related field with 2+ years of ...

Makino

Automation Support Engineer

Mason, OH · On-site

Summary: The Automation Support Engineer is responsible for the installation of the Makino ... Make suggestions for changes and improvements as may be needed through field service activities and ...

Makino

Automation Support Engineer

Mason, OH

Summary: The Automation Support Engineer is responsible for the installation of the Makino ... Make suggestions for changes and improvements as may be needed through field service activities and ...

CrossFire Group

Launch Support Engineer

Toledo, OH · On-site

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... Bachelor's degree or higher in the fields of Mechanical Engineering, Electrical Engineering or ...

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

MasTec Industrial

Field Engineer

Cleveland, OH · On-site

The Field Engineer will oversee and execute the project controls and management of a multiple ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

MasTec Industrial

Field Engineer

Columbus, OH · On-site

The Field Engineer will oversee and execute the project controls and management of a multiple ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

KEYENCE

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

MasTec Industrial

Field Engineer

Cincinnati, OH · On-site

The Field Engineer will oversee and execute the project controls and management of a multiple ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

MasTec Industrial

Field Engineer

Cleveland, OH · On-site

The Field Engineer will oversee and execute the project controls and management of a multiple ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

MasTec Industrial

Field Engineer

Columbus, OH · On-site

The Field Engineer will oversee and execute the project controls and management of a multiple ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

MasTec Industrial

Field Engineer

Cincinnati, OH · On-site

The Field Engineer will oversee and execute the project controls and management of a multiple ... This position is eligible for mobilization support (may include mileage reimbursement), and ...

Zachry Group

Electrical Engineer I

Perry, OH · On-site

Internship or field experience supporting power generation projects. * Experience with electrical ... Zachry Nuclear Engineering, Inc. is an Equal Opportunity Employer/Veterans/Disabled Note:

Zachry Group

Electrical Engineer II

Perry, OH · On-site

Field Support * Perform equipment walkdowns and field assessments. * Support installation, testing ... Experience * 2 years of engineering experience. Knowledge may be gained through: * Academic ...

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All JobsField Support Engineer JobsField Support Engineer Jobs in Ohio

Field Support Engineer information

See Ohio salary details

$9

$27

$49

How much do field support engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for field support engineer in Ohio is $27.69, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $34.76 per hour, depending on experience, location, and employer.

What is a field support engineer?

Field Support Engineers are technical professionals who provide on-site and remote support for hardware, software, or technical systems. They troubleshoot issues, perform installations, conduct maintenance, and ensure that equipment operates efficiently. Field Support Engineers often interact directly with customers to resolve technical problems, train users, and implement solutions. Their role is essential in industries where timely technical support and system uptime are critical. Strong communication skills, technical expertise, and the ability to travel to client sites are key requirements for this job.

What is the difference between Field Support Engineer vs Network Support Technician?

AspectField Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Cisco CCNACompTIA A+, Network+, Cisco CCNA
Work EnvironmentOn-site client locations, data centers, officesData centers, server rooms, client sites
Industry UsageIT, telecommunications, manufacturingIT, telecommunications, service providers
Job FocusHardware, software troubleshooting, system setupNetwork configuration, troubleshooting, maintenance

Both roles require similar certifications and often work in similar environments within the IT industry. However, a Field Support Engineer typically handles a broader range of hardware and software issues on-site, while a Network Support Technician specializes in network systems and connectivity. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a field support engineer, and why are they important?

To thrive as a Field Support Engineer, you need a solid background in electronics, IT, or engineering, often supported by a relevant bachelor's degree or technical certification. Familiarity with diagnostic tools, network systems, and remote troubleshooting platforms is typically required. Strong problem-solving abilities, customer service orientation, and effective communication skills set exceptional candidates apart. These skills ensure timely resolution of technical issues, high customer satisfaction, and reliable system performance in diverse field environments.

What are some common challenges faced by field support engineers, and how can they prepare for them?

Field Support Engineers often encounter challenges such as troubleshooting complex technical issues on-site, adapting to diverse customer environments, and managing time effectively when handling multiple service requests. Being well-prepared with up-to-date technical knowledge, strong problem-solving skills, and excellent communication abilities can help overcome these challenges. Additionally, maintaining flexibility and a customer-focused attitude ensures successful resolutions and positive client relationships.

What does a field support engineer do?

A field support engineer works directly with customers to answer technical questions about the products or services that a company offers and solve any related issues. As a field support engineer, you most often work in technical or electronics fields or the software industry. For that reason, your specific job duties vary but typically include researching technical issues for a customer, filing reports on technical incidents, and following up on customer questions. The qualifications for this career include a bachelor's degree in electronics, IT, or software. Because you interact with customers both on the phone and in-person, you also need strong communication skills and hands-on experience working with the products in your industry.

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For Field Support Engineer jobs in Ohio, the most frequently searched job titles are:

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The top searched job categories for Field Support Engineer jobs in Ohio are:

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For Field Support Engineer jobs in OH, the most frequently searched job titles are:

Field Support Engineer jobs near you
Infographic showing various Field Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,591 per year, or $27.7 per hour.

Technical Support Engineer

CLARITAS LLC

Cincinnati, OH • On-site

Full-time

Posted 19 days ago

Job description

This position is located in our Cincinnati office. This is not a remote position.

Position SummaryThe Technical Support Engineer serves as the Tier 1 internal help desk for all Claritas employees - the first point of contact for technical issues spanning end-user devices, cloud platforms, identity and access management, and AI-powered productivity tools. This role demands an obsessive commitment to detail and a customer-first attitude: every ticket is an opportunity to deliver a fast, thorough, and professional experience to an internal colleague. The ideal candidate is self-directed, communicates with clarity and empathy, and takes personal ownership of issues from first contact through resolution. As Claritas continues to expand its use of AI platforms and cloud-based tooling, this role is expected to grow alongside that landscape and actively support its adoption across the organization.
Primary Responsibilities
  • Serve as Tier 1 internal help desk - the first point of contact for all employee technical support requests across hardware, software, cloud platforms, and AI tooling
  • Diagnose and resolve issues related to cloud services, email systems, device management, identity, and access; escalate to Tier 2 with thorough documentation when appropriate
  • Administer user accounts, permissions, and access rights via Okta, Microsoft 365, and other platforms
  • Manage and optimize Exchange mail services and troubleshoot related issues
  • Implement and manage device policies and configurations using Intune
  • Provide support for AI productivity platforms in use across the organization (Claude, ChatGPT, Lovable, n8n.io, and others as adopted)
  • Maintain accurate, detailed documentation of support processes, troubleshooting steps, and resolutions; create and update knowledge base articles
  • Provide proactive, timely status updates to users throughout the lifecycle of their support requests
  • Collaborate with cross-functional IT and platform teams to implement projects and initiatives
  • Identify opportunities for process improvement and automation; participate in post-incident reviews
  • Work with vendors to resolve issues and ensure timely delivery of support
Skills, Education and Experience

Required:

  • Bachelor's degree in information technology, Computer Science, or related field with 2+ years of experience; or 5+ years of proven experience in a Technical Support, Desktop Support, or IT Help Desk role in lieu of degree
  • Demonstrated customer-first orientation: builds trust with internal users, communicates with empathy, and takes personal ownership of issues through to resolution
  • Exceptional attention to detail: thorough documentation, precise troubleshooting, and meticulous follow-through on every open ticket
  • Demonstrated proficiency in Microsoft 365, Sharepoint, and Exchange cloud platforms
  • Experience administering identity and access management via Okta
  • Hands-on experience with Windows, Linux, and macOS environments
  • Strong understanding of ITIL framework and help desk best practices
  • Excellent verbal and written communication skills; ability to translate technical issues for non-technical users
  • Ability to manage multiple open issues simultaneously, prioritize effectively, and meet deadlines

Highly preferred:

  • Familiarity with AI productivity platforms: Claude, ChatGPT, Lovable, n8n.io, or comparable tools - including basic administration, user onboarding, and troubleshooting common issues
  • Relevant Microsoft certifications: Modern Desktop Administrator Associate, Messaging Administrator Associate, or Security, Compliance, and Identity Fundamentals

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