ZipRecruiter

Log In

2

Technical Support Engineer Remote Jobs in Ohio (NOW HIRING)

Charter Manufacturing Company

Remote-based in OH or WI * Travel Expectations: 50% domestic travel to US customers * Applicants ... Customer & Product Support * Manage customer claims and address field concerns. * Interpret ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

Bachelor's degree in Electrical Engineering, Physics, or comparable technical degree; non-technical ... and support of our staff is our overall mission. Riverside is an affirmative action-equal ...

ITW Avery Weigh-Tronix

Dillon Product Manager

OH · Remote

$80K - $121K/yr

... Technical Support, Engineering, or Marketing * Must be proactive and display a high level of ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Ohio

Technical Support Engineer Remote information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer remote jobs pay per year?

As of Jul 16, 2026, the average yearly pay for technical support engineer remote in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.
More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Ohio? The most popular types of Technical Support Engineer jobs in Ohio are:
What are popular job titles related to Technical Support Engineer Remote jobs in Ohio? For Technical Support Engineer Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Ohio look for? The top searched job categories for Technical Support Engineer Remote jobs in Ohio are:
What cities in Ohio are hiring for Technical Support Engineer Remote jobs? Cities in Ohio with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Ohio as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.
Technical Service Engineer - Steel Manufacturing

Technical Service Engineer - Steel Manufacturing

Charter Manufacturing Company

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!

Join the Charter Steel Commercial team as a Technical Services Engineer.

Alternative job titles: Customer Technical Services, Technical Sales Engineer, Technical Services Representative

Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience. Charter Steel is a member of the Charter Manufacturingfamily of companies.

Job Summary:

Collaborate with customers to align metallurgical specifications and performance criteria with Charter's advanced steelmaking capabilities across diverse industrial applications. Interface cross-functionally with Engineering, Sales, and Operations to optimize process parameters, troubleshoot production constraints, and ensure metallurgical integrity through applied materials science. Spearhead innovation by leading new product development initiatives, leveraging thermomechanical processing, alloy design, and failure analysis expertise.

Position Specifics:

  • Location: Remote-based in OH or WI

  • Travel Expectations: 50% domestic travel to US customers

  • Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.

Key Responsibilities:

Customer & Product Support

  • Manage customer claims and address field concerns.

  • Interpret specifications to recommend suitable Charter products.

  • Assess feasibility of customer requirements and manage expectations.

  • Recommend process improvements for both customer and internal manufacturing.

  • Develop strong technical relationships to resolve issues collaboratively.

Cross-Functional Collaboration

  • Act as a technical resource for Inside and Outside Sales.

  • Coordinate technical meetings between customers and internal teams.

  • Communicate significant technical issues across all business levels.

  • Leverage internal technical resources to meet customer needs.

Innovation & Industry Engagement

  • Lead or support New Product Development initiatives with customers.

  • Influence and suggest enhancements to customer processes.

  • Participate in industry and association events to promote Charter's products.

Compliance & Job Requirements

  • Follow Environmental, Quality, and Safety Management System procedures.

  • Meet essential job requirements with or without reasonable accommodation.

What You Will Need:

  • Bachelor's degree in Engineering or related field.

  • 2+ years of customer-facing technical experience.

  • Strong grasp of steel manufacturing processes and specifications.

  • Excellent communication and interpersonal skills.

  • Ability to interpret and evaluate customer technical requirements.

  • Skilled in influencing and coaching across teams to drive results.

  • Comfortable with up to 50% travel.

Nice to Have:

  • 5+ years in manufacturing including cold-heading / cold-forming

  • Master's Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.

  • Experience in a related market as a customer or a supplier of steel products.

  • Experience in strategic planning.

  • Experience managing within a highly documented manufacturing quality system.

  • Supervisory or managerial experience in a technical discipline.

  • Experience with QS9000, ISO9000, and/or TS16949 quality systems.

Take the next step in your career, apply today!

#LI-PF1

#LI-REMOTE

#coldheading

#steel

#fasteners

#coldfinishing

#Colddrawing

#SBQ

#Springs

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).

Apply