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Technical Support Engineer Remote Jobs in Ohio (NOW HIRING)

Smartwork IT Services

$149K/yr

Microsoft 365 Integration Engineer (Remote) Location: Canada We are seeking a hands-on technical ... Support pilot deployment and production rollout, including troubleshooting and tuning * Collaborate ...

Qualys

Technical Account Manager

Columbus, OH · Remote

... Engineering teams * Provide functional and technical support to customers * Respond to customer ... Able to travel throughout sales territory(Midwest / central states) #LI-Remote Qualys is an Equal ...

Qualys

Technical Account Manager

Columbus, OH · Remote

... Engineering teams * Provide functional and technical support to customers * Respond to customer ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

Outlier AI

OpenClaw Engineer (Remote)

Columbus, OH · Remote

Whether you are a passionate orchestration guru or experienced software developer -- we want you to ... Outstanding attention to detail and the ability to provide clear, high-density technical feedback ...

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Technical Support Engineer Remote information

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$35.7K

$75.1K

$113.6K

How much do technical support engineer remote jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support engineer remote in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What Does a Technical Support Engineer Who Works Remotely Do?

As a remote technical support engineer, you work from home or anywhere to provide customer service and help clients troubleshoot any issue they have with their hardware or software. Many technical support engineers focus on specific products. As part of this IT job, you may evaluate customer questions or complaints, reference support manuals, determine the best method of resolution, and promote the best possible experience for customers. Some technical support engineers focus on the interior of a company rather than customers, in which case you help other employees as needed. When done remotely, this job involves providing help by phone, email, or live chat.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer Remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by Technical Support Engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What does a Technical Support Engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs
What are the most commonly searched types of Technical Support Engineer jobs in Ohio? The most popular types of Technical Support Engineer jobs in Ohio are:
What are popular job titles related to Technical Support Engineer Remote jobs in Ohio? For Technical Support Engineer Remote jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer Remote jobs in Ohio look for? The top searched job categories for Technical Support Engineer Remote jobs in Ohio are:
What cities in Ohio are hiring for Technical Support Engineer Remote jobs? Cities in Ohio with the most Technical Support Engineer Remote job openings:
Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Ohio as of May 2026, with employment types broken down into 13% Full Time, 85% Part Time, and 2% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.
Junior Security Engineer (Remote)

Junior Security Engineer (Remote)

Signet Jewelers Ltd.

Akron, OH • On-site, Remote

$63K - $103K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Signet Jewelers rating

6.7

Company rating: 6.7 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

17th of 28 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
Junior Security Engineer
Location: Remote
POSITION SUMMARY:
We are seeking a motivated Junior Security Engineer to join our team. This role will focus on security monitoring, incident handling, and alert investigation, with hands-on use of Splunk to identify, triage, and escalate potential threats. The position will also support core security operations, including assisting with Sentinel One.
The ideal candidate is eager to learn, detail-oriented, and comfortable working in a fast-paced security operations environment. This person should be able to investigate alerts, follow incident response procedures, document findings clearly, and collaborate effectively with senior engineers and cross-functional teams.
RESPONSIBILITIES:
  • Monitor and analyze security alerts in Splunk to identify suspicious or malicious activity.
  • Support incident handling activities, including triage, investigation, escalation, and documentation of security events.
  • Assist with containment and remediation efforts by following established incident response procedures and partnering with senior team members.
  • Document findings, actions taken, and lessons learned from investigations to support continuous improvement.
  • Collaborate with internal teams to resolve security issues and improve monitoring and response processes.
  • Stay current on emerging threats, attack techniques, and security operations best practices.
  • Be able to participate in projects as well as participate effectively in an on-call rotation

POSITION QUALIFICATIONS:
  • 1-3 years of experience in cybersecurity, security operations, IT support, or a related technical field.
  • Hands-on experience with Splunk for searching, investigating, and analyzing security events.
  • Experience supporting or participating in incident handling, including alert triage, escalation, and documentation.
  • Foundational knowledge of network and cloud security concepts, including firewalls, IAM, and AWS security controls.
  • Strong analytical, troubleshooting, and problem-solving skills with a willingness to learn and grow in the role.
  • Good written and verbal communication skills and the ability to work effectively within a team environment.

Preferred Certifications (nice to have):
  • Splunk Core Certified User or equivalent Splunk certification
  • GIAC Certified Incident Handler (GCIH) or similar entry-level incident response certification

BENEFITS & PERKS:
  • Competitive healthcare, dental & vision insurance
  • 401(k) matching after one year of employment
  • Generous time off + company holidays
  • Merchandise discount
  • Learning & Development programs
  • Much more!

The salary range for this opportunity is $63,000 - $103,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.

What Signet Jewelers employees say

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About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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