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Technical Support Engineer Remote Jobs in Ohio (NOW HIRING)

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Bachelor's degree in Computer Science, MIS, Engineering or related technical field and five years ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Bachelor's degree in Computer Science, MIS, Engineering or related technical field and five years ...

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Detailed Description Support the Digital Payments Technology organization to develop, define, and ... Bachelor's degree in Computer Science, MIS, Engineering or related technical field and five years ...

Whitaker Networks Inc

Support Specialist

Fairlawn, OH · Remote

Provide remote technical support to clients, addressing hardware, software, and network issues * Monitor and manage client IT environments using remote monitoring and management (RMM) tools * Respond ...

A-TEK Inc.

Technical Engineer III

Continental, OH · Remote

$145K - $154K/yr

... supporting systems integration, and providing technical leadership across Health IT modernization ... This is a remote position requiring all work be performed in the continental United States. US ...

Honeywell

Senior Remote Services Engineer

Independence, OH · On-site +1

$102K - $140K/yr

As a Senior Remote Services Engineer (Level 2) here at Honeywell, you will be part of the Global ... Work closely with Technical Support and Engineering Teams on product issues. * Carry out ...

LeafHome

Technical Operations Analyst

Hudson, OH · Remote

$65K - $75K/yr

The Installation Support Specialist provides remote technical support, diagnostics, and operational analysis for installation and service activities. This role partners with Install Partners ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Remote JobsTechnical Support Engineer Remote Jobs in Ohio

Technical Support Engineer Remote information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer remote jobs pay per year?

As of Sep 15, 2026, the average yearly pay for technical support engineer remote in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What does a technical support engineer do in a remote role?

A Technical Support Engineer working remotely provides assistance to customers or internal teams in resolving technical issues related to software, hardware, or network systems. They diagnose problems, offer troubleshooting guidance, and may escalate complex issues to higher-level engineers. Communication is typically done through email, chat, or video calls, ensuring users can continue their work with minimal disruption. Remote Technical Support Engineers must be skilled in problem-solving, customer service, and using various support tools. Their goal is to help users resolve issues efficiently, regardless of their physical location.

What are the key skills and qualifications needed to thrive as a technical support engineer remote, and why are they important?

To thrive as a Technical Support Engineer Remote, you need strong problem-solving abilities, technical troubleshooting expertise, and a background in IT or computer science, often supported by relevant certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential for effective support. Exceptional communication skills, patience, and the ability to work independently are crucial soft skills in a remote environment. These qualities enable efficient resolution of technical issues, ensure customer satisfaction, and maintain seamless remote operations.

What are some typical challenges faced by technical support engineers working remotely, and how can they be managed?

Remote Technical Support Engineers often face challenges such as troubleshooting complex technical issues without in-person access to customer systems and maintaining clear communication across different time zones. To manage these, effective use of remote access tools, thorough documentation, and proactive communication with both customers and team members are crucial. Additionally, setting up a dedicated workspace and establishing structured routines can help maintain productivity and work-life balance. Regular virtual meetings and collaboration platforms also support knowledge sharing and team cohesion.

What is the difference between Technical Support Engineer Remote vs Technical Support Specialist?

AspectTechnical Support Engineer RemoteTechnical Support Specialist
Required CredentialsTypically requires a degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications; may have less emphasis on formal degrees
Work EnvironmentRemote, often supporting enterprise clients or internal teams via online toolsCan be remote or on-site; supports customers via phone, email, or chat
Employer & Industry UsageUsed across tech companies, SaaS providers, and IT service firmsCommon in tech, retail, and telecommunications industries

Both roles involve troubleshooting technical issues, but Technical Support Engineer Remote typically requires more technical expertise and handles complex problems remotely, while Technical Support Specialist may focus on basic support and customer service. The roles often overlap, but the engineer position usually demands a higher technical skill level and certifications.

More about Technical Support Engineer Remote jobs

What are the most commonly searched types of Technical Support Engineer jobs in Ohio?

The most popular types of Technical Support Engineer jobs in Ohio are:

What are popular job titles related to Technical Support Engineer Remote jobs in Ohio?

For Technical Support Engineer Remote jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Technical Support Engineer Remote jobs in Ohio look for?

The top searched job categories for Technical Support Engineer Remote jobs in Ohio are:

What cities in Ohio are hiring for Technical Support Engineer Remote jobs?

Cities in Ohio with the most Technical Support Engineer Remote job openings:

Technical Support Engineer Remote jobs near you
Infographic showing various Technical Support Engineer Remote job openings in Ohio as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.

Senior Power System Studies Engineer - REMOTE

Cleveland, OH • On-site, Remote

Nexus Engineering Group
Specialized Design Services • 51 - 200 employees
Learn more about Nexus Engineering Groupexternal

$110K - $170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Nexus Engineering Group is employee-owned, full-service, and built by the people who do the work. As a Senior Power System Studies Engineer, you'll own the analytical studies that keep industrial power systems safe, reliable, and compliant - and help set the standard for how Nexus delivers them.

You'll lead power system studies for industrial clients - building and validating models in ETAP (and EasyPower or SKM), running the analysis, and producing the detailed reports clients rely on. As a senior member of the team, you'll own studies end-to-end, serve as a technical point of contact for clients, review and mentor junior engineers, and help shape Nexus's study methodology and standards. Your work is reviewed by the discipline manager before it reaches the client - and increasingly, you'll be the one performing that review for others.

Why Nexus

You'll own a piece of what you build. Nexus is employee-owned through our ESOP, so the value you help create comes back to you - not just outside shareholders. We give senior engineers real ownership of the work and a voice in how it's done.

What you can expect:

  • Employee ownership (ESOP) - build equity in the firm as it grows
  • Ownership of high-impact studies for industrial clients
  • A senior seat - shape methodology, mentor engineers, and work directly with clients
  • Full-service EPCm exposure, from concept through startup, across a diverse client base
  • A clear path toward lead, principal, and discipline leadership
  • Flexible work arrangements where business needs allow
What You'll Do
  • Lead and own power system studies end-to-end - scoping, modeling, analysis, quality control, and the final client-ready report.
  • Build and validate models in ETAP, EasyPower, or SKM Power*Tools, as the study requires.
  • Perform the full range of studies: load flow, short-circuit, arc-flash, protective device and relay coordination.
  • Additional studies as required include dynamic and/or static motor-starting, harmonics, ground grid analysis, transient stability, and lightning analysis.
  • Create and analyze relay setting files and coordinate protection schemes.
  • Serve as a technical point of contact for clients - scoping work, gathering data, and presenting findings and recommendations.
  • Review and QC studies produced by junior engineers, and mentor them on modeling, analysis, and standards.
  • Help develop and maintain Nexus's study templates, methodology, and quality standards.
  • Travel occasionally (2-3 times per year, up to a week) to client facilities to gather field data alongside other Nexus personnel.
What We're Looking For

Required Qualifications

  • Bachelor of Science in Electrical Engineering.
  • 8+ years of experience performing power system studies for industrial clients.
  • Advanced, hands-on proficiency in ETAP, EasyPower or SKM including building and validating models to complete studies.
  • Deep command of the core study types - load flow, short-circuit, arc-flash, protective device and relay coordination, motor-starting, and harmonics - and the calculation methods behind them.
  • Proven ability to own studies independently, from scoping through client-ready deliverables.
  • Working knowledge of applicable standards, such as IEEE 1584, IEEE 3000 Series (formerly Color Books), and NFPA 70 & 70E.
  • Strong written communication and reporting skills, plus working proficiency in Excel and the Microsoft Office suite.

Preferred Qualifications

  • Professional Engineer (PE) license, or active progress toward licensure.
  • Experience with additional analysis tools such as PSSE, PSCAD, DIgSILENT PowerFactory, Cyme, Aspen Oneliner or EMTP.
  • Transient stability, dynamic, or utility interconnection study experience.
  • Master's degree in Power Systems, Electric Power, or Energy Systems.
  • Experience mentoring engineers and supporting proposals and estimating.
Work Environment & Physical Demands

This position is primarily a remote-based engineering and analysis role. This role may require:

  • Occasional travel, typically 2-3 times per year, up to about a week per trip
  • Visits to client facilities to gather field data alongside other Nexus personnel
  • The ability to work in industrial or utility environments, wearing appropriate PPE, when require
$110,000 - $170,000 a year

The posted salary range represents the anticipated base pay for this position in accordance with applicable pay-transparency requirements and may vary based on experience, qualifications, skills, certifications, work location, and market conditions.

In addition to base pay, eligible employees may receive:

  • Employee Stock Ownership Plan (ESOP) - an ownership stake and a share in the long-term success of Nexus
  • Medical, dental, and vision coverage, plus life and disability insurance
  • 401(k) with company match and discretionary bonus opportunities
  • Paid time off, holidays, and paid parental leave
  • Professional development and career advancement - training, certifications, licensure support, tuition assistance, and mentorship
  • Wellness benefits and a flexible schedule where business needs allow

About Nexus Engineering Group

Nexus Engineering Group, a distinguished independent full-service engineering, procurement, and construction management (EPCm) firm, provides comprehensive support to clients from concept through startup. With over a decade of demonstrated engineering and design success, Nexus stands out as the firm of choice for those valuing integrity and expertise.

At Nexus, you will be part of a talented and passionate team dedicated to excellence and innovation. We foster a collaborative and engaging work environment, making it a place where you'll enjoy contributing to impactful projects. Joining Nexus means aligning with a firm renowned for its creativity, dedication, and relentless focus on achieving client goals.

Equal Opportunity Employer & Reasonable Accommodation

Nexus Engineering Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Nexus Engineering Group is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to participate in any part of the recruitment process, please contact us at [email protected]. 

Sponsorship & Work Authorization

Nexus Engineering Group does not provide employment visa sponsorship of any kind, including CPT, OPT, or employment-based visas. Candidates must be currently authorized to work in the United States and must be able to maintain that authorization throughout employment without any action, filing, or sponsorship by the company. This requirement applies both at the time of hire and on a continuing basis for the duration of employment. 

ThirdParty Agency Notice

Nexus Engineering Group does not accept unsolicited resumes or candidate submissions from external recruiters or agencies. We only engage approved thirdparty partners under a written agreement initiated by our Talent Acquisition team for specific searches. Any resumes submitted without prior authorization or a current agreement will not be eligible for placement fees and will be considered the property of Nexus Engineering Group.

We may use AI tools to help our recruitment team review and organize applications. These tools support - but never replace - human judgment, and final hiring decisions are made by people. If you'd like to know more about how your data is handled, contact us at [email protected].
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