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Wordpress Support Engineer Remote Jobs in Oregon

SpotMe

Technical Support Engineer (US - Remote)

OR · On-site +1

The Technical Support Engineer is the first line of defense and the first line of delight for our ... getting a remote speaker's camera and microphone working minutes before they go on stage, to ...

Trimble

Premier Support Engineer

Lake Oswego, OR · On-site +1

Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ... Premier Support Engineer, Technical Account Manager, Azure Cloud, Vista ERP, Construction ...

Wheelhouse

Partnership Support Engineer

OR · On-site +1

We're a remote-first, work-anywhere, and "yes - you should make time for that adventure/vacation ... Now, we're looking for a Partnership Support Engineer to sit at the intersection of engineering ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering ... Strong communication skills and the ability to work fully remote with reliable connectivity * A ...

NICE

Principal AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) Help Define the Future of AI-Augmented Enterprise ... Enterprise Support Engineering * Technical Account Management * Customer Advocacy * AI-Augmented ...

Cisco

Senior Software Engineer (Remote)

OR · On-site +1

$122K - $161K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Cisco

Senior Software Engineer (Remote)

Portland, OR · On-site +1

$129K - $171K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

Cisco

Senior Software Engineer (Remote)

Portland, OR · Remote

$129K - $171K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... Support automated build, test, and deployment workflows using GitLab CI, GitHub Workflows, or ...

SolarWinds

Federal Premium Support Specialist

OR · On-site +1

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are ...

Pantheon Systems, Inc

Sales Engineer

OR · On-site +1

$146K - $182K/yr

Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal ... Deliver customized product demonstrations and technical presentations (remote and on-site) that ...

360 IT Professionals

DevOps Engineer

OR · On-site +1

$52.75 - $72.25/hr

... Remote Position Duration: - 12+ months Skills - Configuration Management, Devops, CI -CD, .Net * Work in a DevOps model to define, develop, maintain and support products * Define and conform to ...

ClickHouse

Senior Site Reliability Engineer- Remote

OR · On-site +1

$57 - $75.75/hr

... Engineering team. You will be responsible for building and leading processes to ensure the ... You will collaborate with different teams like Control Plane, Data Plane, Core, Security, Support ...

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Wordpress Support Engineer Remote information

What does a WordPress Support Engineer do when working remotely?

A WordPress Support Engineer working remotely is responsible for assisting users with technical issues related to WordPress websites, including troubleshooting site errors, resolving plugin or theme conflicts, and providing guidance on best practices. They often communicate with clients via email, chat, or ticketing systems, and may also perform routine maintenance tasks such as updates and backups. Remote WordPress Support Engineers need strong problem-solving skills, excellent communication abilities, and a solid understanding of WordPress core, plugins, and hosting environments.

What are some common challenges faced by WordPress Support Engineers working remotely, and how can they be effectively managed?

One of the main challenges faced by remote WordPress Support Engineers is effective communication across different time zones and ensuring timely resolution of customer issues. Remote engineers often work independently, so it's important to stay organized, proactively document solutions, and manage time efficiently. Utilizing collaboration tools like Slack, project management platforms, and detailed ticketing systems can help maintain clear communication with both customers and internal teams. Regular check-ins and knowledge-sharing among team members also foster a supportive remote work environment.

What are the key skills and qualifications needed to thrive as a WordPress Support Engineer remote, and why are they important?

To thrive as a Wordpress Support Engineer (Remote), you need strong knowledge of WordPress core, PHP, HTML/CSS, and troubleshooting skills, often backed by relevant experience or technical certifications. Familiarity with tools such as cPanel, MySQL, ticketing systems, and version control platforms like Git is typically required. Excellent communication, problem-solving abilities, and customer service orientation are key soft skills for supporting users and collaborating with remote teams. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient remote workflows.

What are popular job titles related to Wordpress Support Engineer Remote jobs in Oregon?

For Wordpress Support Engineer Remote jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Wordpress Support Engineer Remote jobs in Oregon look for?

The top searched job categories for Wordpress Support Engineer Remote jobs in Oregon are:

What cities in Oregon are hiring for Wordpress Support Engineer Remote jobs?

Cities in Oregon with the most Wordpress Support Engineer Remote job openings:

Wordpress Support Engineer Remote jobs near you
Infographic showing various Wordpress Support Engineer Remote job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Senior Support Engineer

OR • On-site, Remote

Obsidian Security
Network Security • 11 - 50 employees
Learn more about Obsidian Securityexternal

Full-time

Re-posted 7 days ago

Job description

Senior Support Engineer

Team: Global Services & Delivery Location: [Remote / Hybrid - specify] Reports to: Head of Customer Support

About the role

Obsidian Security protects organizations against threats across their SaaS and identity environments. This role sits at the technical center of how we deliver support. It has two mandates. First, you own our hardest problems: complex, high-severity, and escalated tickets that require deep technical diagnosis. Second, you help build the systems that will let us scale support through technology rather than headcount, partnering directly with the Head of Customer Support to design and operationalize our agentic support capability.

This is a hands-on individual contributor role for someone who is equally comfortable resolving the toughest customer issue in the queue and turning that resolution into automation that prevents the next one.

What you'll do
  • Own complex, high-severity, and escalated tickets end to end, acting as the top technical escalation point before engineering.
  • Diagnose deep technical issues across APIs, identity and authentication, integrations, telemetry, and product data flows.
  • Partner with the Head of Customer Support to design, build, and continuously tune agentic support systems, including automated triage, resolution, and knowledge retrieval.
  • Convert your own resolution work into reusable automation, playbooks, and knowledge that agentic systems can execute without human involvement.
  • Identify where automation and agentic resolution fail, then close those gaps to raise deflection and automated resolution quality.
  • Interface with Product and Engineering on root cause analysis, bug escalation, and permanent product fixes.
  • Set the technical quality bar for the support function and mentor other engineers on it.
What we're looking for
  • A strong hands-on technical support or support engineering background for a technical B2B SaaS product. Cybersecurity, identity, or SaaS security context is strongly preferred.
  • Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging.
  • Demonstrated experience building or tuning automation or agentic and LLM-based support tooling, or clear aptitude and appetite for doing so.
  • The ability to translate messy, one-off escalations into repeatable, automatable solutions.
  • Comfort operating with ambiguity in a function that is being actively rebuilt around technology.
Nice to have
  • Scripting or coding ability, for example Python, and comfort debugging at the API level.
  • Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation.
  • Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security.

Apply