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Remote Application Support Engineer Jobs in Florida

KEYENCE

Field Application Engineer '27

Jacksonville, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Tampa, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Fort Lauderdale, FL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Apptad, Inc.

IFS 7 Application Support

Tampa, FL · On-site +1

IFS 7 Application Support Location-Hybrid 2-3 days a week in any of the locations (Tampa, FL OR ... Business Expertise in Manufacturing Processes such as Discrete Manufacturing, Engineer-to-Order ...

GuideIT

Clinical Application Support Analyst

Miami, FL · Remote

ABOUT THE ROLE The Clinical Application Support Analyst is an experienced healthcare professional ... Primarily remote work with occasional in-office work (Florida area residents only) * Travel ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

We're looking to hire WordPress Support Engineers to help provide our customers with the industry ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Revel Staffing

IT Support Supervisor

Tampa, FL · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Carrier

Light Commercial Product Support Engineer

FL · On-site +1

$79K - $158K/yr

... design, application or field service related). Integration of i-Vu and third-party Building ... This is a full-time, remote position operating on a standard Monday through Friday, 1st shift ...

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Remote Application Support Engineer information

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Florida?

The most popular types of Application Support Engineer jobs in Florida are:

What are popular job titles related to Remote Application Support Engineer jobs in Florida?

For Remote Application Support Engineer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Engineer jobs in Florida look for?

The top searched job categories for Remote Application Support Engineer jobs in Florida are:

What cities in Florida are hiring for Remote Application Support Engineer jobs?

Cities in Florida with the most Remote Application Support Engineer job openings:

Remote Application Support Engineer jobs near you
Infographic showing various Remote Application Support Engineer job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer (Remote)

Cyclops Inc

Miami, FL

Contractor

Re-posted 20 days ago

Job description

Role Overview
With Cyclops now actively supporting client integrations, technical questions, bug reports, and operational issues need a dedicated first line: someone who resolves the majority of issues independently and escalates the rest with full context already prepared. As the Technical Support Engineer, you will own the technical support function end-to-end (triage, resolution, client communication, documentation, monitoring awareness) and act as the internal bridge between what clients experience and what engineering needs to know. The function has recently been established: you will take it from its first working version to mature operation. Success means clients and partners stay unblocked, and engineering time is protected from unnecessary interruptions.
Key Responsibilities
  • Own all inbound technical requests from clients, API vendors, and internal teams: resolve directly what does not require engineering judgment (API clarifications, integration questions, known behavior, documentation gaps), and prepare full written context for everything that requires escalation
  • Act as the first point of contact for technical questions in dedicated client and vendor Slack channels; own communication back to the client on escalated bugs until resolution
  • Own status page updates and client-facing communication during incidents and maintenance windows
  • Stay aware of system health through dashboards, logs, and alerting; confirm whether something needs escalation, and trigger incident escalation when service availability or data integrity is at risk
  • Act as operational support during active incidents, performing manual workarounds when instructed by engineering, and propose improvements to monitoring where it is lacking
  • Own and maintain API docs, integration guides, FAQ, and runbooks in Confluence; write documentation clear and structured enough to be consumed accurately by both humans and AI tools, and treat every repeated question as a documentation gap to close
  • Create and maintain Jira tickets for all requests that require tracking or escalation; keep tickets updated so QA and engineering never need to chase support-side context
Required Qualifications
  • 2-3+ years in a technical support, integration support, or technical operations role in a software product company
  • Ability to read and write basic SQL queries for data investigation
  • Ability to inspect application logs to identify errors, trace request flows, and extract relevant context
  • Comfortable working with REST APIs: reading documentation, constructing requests, interpreting responses and error codes
  • Confident daily use of AI tools for investigation, drafting, and documentation work, with the judgment to verify AI output before it reaches a client
  • Prior crypto experience is optional; building a working understanding of crypto and stablecoin payment flows on the job is a mandatory part of the role
  • Strong written English, clear and appropriate for both technical and non-technical audiences
  • Organized and self-directed: able to manage multiple open requests without losing track of what is pending and what needs follow-up
  • High agency: you follow issues through to resolution yourself, close recurring questions with documentation without being asked, and know what genuinely needs escalation
Preferred Experience
  • Experience in fintech, payments, or crypto
  • Previous engineering experience (QA, developer, or similar) is a strong plus
  • Experience working directly with B2B clients or API vendors in a technical capacity
  • Familiarity with ITSM concepts and support process design
  • Experience maintaining technical documentation or knowledge bases
  • Exposure to SOC2 or ISO compliance requirements
  • Familiarity with OpenAPI/Swagger specs and structured documentation practices
Reporting Structure
Reports to the Director of Engineering. Works closely with QA, engineering, and product on a daily basis, and participates in engineering team standups. This role does not include direct people management, though the expectation is that it grows into function ownership as client count and request volume increase.
Why This Role
  • The support function is freshly built: you will develop it from its first working version into a mature operation, refining processes, expanding documentation, and improving tooling as the client base grows
  • Clear growth path into function ownership as client count and request volume increase
Location
Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time).
Compensation and Benefits
As an independent contractor, you'll enjoy the flexibility to determine how and when you deliver your work, while partnering closely with our team to meet agreed milestones and business objectives. Compensation and engagement terms will be outlined in your contractor agreement.
Additional Benefits
  • Company issued laptop
  • Technology Accessories
  • Annual In-Person Full-Team Meetup

About Cyclops
Cyclops enables payments companies to onboard with a single partner, unlocking stablecoin settlement, payins, payouts and treasury optimization across global corridors - all through a single API.
Cyclops was founded by payments executives and crypto veterans who were fed up with stablecoin fragmentation. The first complete stablecoin platform built exclusively for the payments industry, Cyclops combines the agility of orchestration with the comprehensive build outs of full-stack providers. Cyclops has end-to-end integrations to every leading provider at every layer of the stablecoin stack, and proprietary technology built on top to make payments use cases effortless. With this unique approach, Cyclops is the only platform offering product and license redundancy in all major markets, with dozens of partners and over 100 global licenses.
Cyclops Culture
Don't join Cyclops if you're looking for a typical 9-5. The culture we've built is one of first-principles thinking and relentless execution. We wake up every day excited to deliver great products worthy of the world's best companies. Everyone who works at Cyclops must have a founder mindset, where no problem is too big to solve.

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