2

Remote Application Support Engineer Jobs in Phoenix, AZ

IT Support Engineer | USA Only

Phoenix, AZ ยท Remote

$60K - $80K/yr

This is a remote position. IT Support Engineer | USA Location: USA Type: (Remote / Hybrid ... Our product is a feature-rich enterprise application built on top of SAP Business Technology ...

Field Application Engineer '27

Tempe, AZ ยท On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

... engineers, vendors, vCIOs, and account teams Schedule Rotational after-hours, weekend, or holiday ... remote access, browser issues, application access, and common endpoint problems. ยท Analyze and ...

... engineers, vendors, vCIOs, and account teams Schedule Rotational after-hours, weekend, or holiday ... remote access, browser issues, application access, and common endpoint problems. โ€ข Analyze and ...

Job Purpose The Application Security Engineer is responsible for strengthening the security of our ... Support threat modeling, risk assessments, and security architecture reviews for applications.

Senior Java Engineer (Remote)

Phoenix, AZ ยท Remote

$119K - $157K/yr

... application support, should be able to navigate differing levels of gray/unknowns, and have ... As a Sr. Software Engineer, primary responsibility will be towards the development and support of ...

Senior Java Engineer (Remote)

Phoenix, AZ ยท On-site +1

$119K - $157K/yr

... application support, should be able to navigate differing levels of gray/unknowns, and have ... As a Sr. Software Engineer, primary responsibility will be towards the development and support of ...

Senior Java Engineer (Remote)

Phoenix, AZ ยท Remote

$119K - $157K/yr

... application support, should be able to navigate differing levels of gray/unknowns, and have ... As a Sr. Software Engineer, primary responsibility will be towards the development and support of ...

Technical Support Engineer (TSE) MDP

Phoenix, AZ ยท On-site +1

$96K - $132K/yr

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce ... the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by ...

This is a fully remote position. You will be responsible for developing and maintaining features ... Support the mobile release process, including builds and submissions to the Apple App Store and ...

New

This is a fully remote position. You will be responsible for developing and maintaining features ... Support the mobile release process, including builds and submissions to the Apple App Store and ...

New

next page

Showing results 1-20

Remote Application Support Engineer information

See Phoenix, AZ salary details

$18

$48

$72

How much do remote application support engineer jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote application support engineer in Phoenix, AZ is $48.19, according to ZipRecruiter salary data. Most workers in this role earn between $38.41 and $56.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Phoenix, AZ? The most popular types of Application Support Engineer jobs in Phoenix, AZ are:
What are popular job titles related to Remote Application Support Engineer jobs in Phoenix, AZ? For Remote Application Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in Phoenix, AZ look for? The top searched job categories for Remote Application Support Engineer jobs in Phoenix, AZ are:
Infographic showing various Remote Application Support Engineer job openings in Phoenix, AZ as of July 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $100,235 per year, or $48.2 per hour.
IT Support Engineer | USA Only

IT Support Engineer | USA Only

Twenty5

Phoenix, AZ โ€ข Remote

$60K - $80K/yr

Full-time

Posted 18 days ago


Job description

This is a remote position.

IT Support Engineer | USA


Location: USA

Type: (Remote / Hybrid)

Experience: 2โ€“5 Years

Employment: Full-Time

Company Description

Twenty5 is an innovative software company specializing in bringing business value to project-centric industries, including Aerospace & Defense, Professional Services, and Capital Projects. By leveraging advances in predictive analysis and AI, Twenty5 optimizes pricing and cost estimation processes, making them more efficient and data-driven. By utilizing project knowledge and performance insights, we support businesses in delivering precise and effective project proposals with ease.


Role Description

We are looking for a motivated and technically strong Technical Support Engineer to join our US-based support team. Our product is a feature-rich enterprise application built on top of SAP Business Technology Platform (BTP) and Tomcat , running on Java, ExtJS, and JavaScript, with SAP HANA as the database backend.


In this role, you will be responsible for supporting end users and enterprise clients during US business hours, diagnosing and resolving application and infrastructure issues, assisting with product installations and configuration, and collaborating closely with the engineering team to escalate and resolve complex technical issues.


This is a hands-on technical support role โ€” not a DevOps or development position. You will be expected to learn the product deeply, understand its architecture, and become the go-to expert for troubleshooting across the full stack. We value curiosity, initiative, and a willingness to grow your skillset as our product evolves.


Key Responsibilities


1. Product Support & Troubleshooting

  • Serve as the primary technical support point of contact for US-based clients during business hours.

  • Diagnose and resolve issues related to the application, including UI (ExtJS/JavaScript), backend (Java), and database (SAP HANA) layers.

  • Triage incoming support tickets, reproduce issues in test environments, and drive resolution within SLA commitments.

  • Analyze application and server logs to identify root causes of failures, performance bottlenecks, and configuration errors.

  • Collaborate with the engineering and product teams to escalate bugs and complex technical issues with clear, detailed documentation.


2. Application Installation & Configuration

  • Assist clients and internal teams with installation, deployment, and configuration of the application on SAP BTP.

  • Support Docker-based deployments, including troubleshooting container startup, networking, and runtime issues.

  • Configure and validate SSO/SAML-based authentication integrations between the application and client identity providers.

  • Manage and validate BTP-specific configurations such as destinations, service bindings, and environment variables.

  • Execute Shell scripts for environment setup, log collection, and routine maintenance tasks.