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Senior Application Support Engineer Jobs in Phoenix, AZ

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cuttingedge tools, and making a real difference for customers and field teams worldwide. In ...

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

We're seeking a Senior Global Product Support Engineer who thrives on solving complex problems, supporting cutting-edge tools, and making a real difference for customers and field teams worldwide. In ...

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Senior Application Support Engineer information

See Phoenix, AZ salary details

$67.4K

$125.2K

$177.5K

How much do senior application support engineer jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior application support engineer in Phoenix, AZ is $125,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,800.00 and $140,200.00 per year, depending on experience, location, and employer.

What does a senior application support engineer do?

A Senior Application Support Engineer is responsible for maintaining and troubleshooting complex software applications to ensure their optimal performance and availability. They act as a technical expert, diagnosing and resolving incidents, managing escalations, and collaborating with development teams to address root causes of issues. Additionally, they may provide guidance to junior team members, implement process improvements, and communicate with stakeholders about system health and updates. Their role is crucial in minimizing downtime and ensuring a smooth user experience.

What are the key skills and qualifications needed to thrive as a senior application support engineer?

To thrive as a Senior Application Support Engineer, you need strong problem-solving abilities, deep knowledge of software applications, and experience with programming or scripting languages, usually supported by a degree in computer science or a related field. Familiarity with ticketing systems, monitoring tools, databases, and certifications like ITIL or Microsoft Certified: Azure Administrator are commonly required. Excellent communication, patience, and a customer-focused mindset help you stand out when resolving complex technical issues and collaborating with cross-functional teams. These skills ensure efficient resolution of incidents, high system reliability, and superior service delivery for end users.

How does a senior application support engineer typically collaborate with development and infrastructure teams to resolve complex technical issues?

As a Senior Application Support Engineer, you will frequently act as a bridge between the development and infrastructure teams when addressing complex technical issues. This involves troubleshooting application incidents, gathering detailed logs, and clearly communicating findings to developers for code-related fixes or to infrastructure teams for environment-related problems. You may participate in regular meetings, joint problem-solving sessions, and post-incident reviews to ensure seamless knowledge transfer and continuous improvement. Effective collaboration and clear communication are essential for minimizing downtime and delivering robust solutions.

What is the difference between Senior Application Support Engineer vs Application Support Engineer?

AspectSenior Application Support EngineerApplication Support Engineer
Required CredentialsBachelor's degree, certifications like ITIL, relevant experienceBachelor's degree, entry-level certifications often sufficient
Work EnvironmentCorporate IT teams, tech companies, financial institutionsSupport centers, IT departments, software vendors
Employer & Industry UsageUsed across industries requiring complex application supportCommon in software, tech, and enterprise environments
Search & Comparison IntentUnderstanding senior roles, career progressionEntry-level support roles, skill development

The Senior Application Support Engineer typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. Application Support Engineers focus on day-to-day support tasks, troubleshooting, and maintaining applications. The senior role involves leadership and strategic responsibilities, while the entry-level role emphasizes technical support and learning.

What are the most commonly searched types of Application Support Engineer jobs in Phoenix, AZ?

The most popular types of Application Support Engineer jobs in Phoenix, AZ are:

What are popular job titles related to Senior Application Support Engineer jobs in Phoenix, AZ?

For Senior Application Support Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Senior Application Support Engineer jobs in Phoenix, AZ look for?

The top searched job categories for Senior Application Support Engineer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Senior Application Support Engineer jobs?

Cities near Phoenix, AZ with the most Senior Application Support Engineer job openings:

Senior Application Support Engineer jobs near you
Infographic showing various Senior Application Support Engineer job openings in Phoenix, AZ as of August 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 46% In-person, 27% Hybrid, and 27% Remote job distribution, with an average salary of $128,084 per year, or $61.6 per hour.

Application Support Engineer - Remote

smart folks inc

Phoenix, AZ • On-site

Full-time

Re-posted 27 days ago

Job description

Job Title: Application Support Engineer – AMI (Utilities Domain)

Location: Phoenix, AZ/Remote

Duration: Full-time

Start Date: ASAP

Job Description: Seeking an Application Support Engineer to manage and support AMI systems for a utility client. The role includes Support for AMI Project upgrades, system monitoring, incident handling, integration checks, user access management, and ensuring reliable AMI operations across environments.

Key Responsibilities:

Advanced metering Project Support

  • AMI upgrade project Support
  • Monitor HES, MDMS, communication networks, and data flow.
  • Track integration status and job performance. 
  • Proven experience with Windows Server 2019, including installation, configuration, and maintenance.
  • Proficiency in Red Hat Enterprise Linux, such as system administration, package management, and security hardening.
  • Basic understanding of network communications, including protocols like TCP/IP, DNS, and firewalls.
  • Fundamental scripting skills (e.g., PowerShell, Bash) for automation and routine tasks.
  • Strong troubleshooting abilities to diagnose and resolve hardware, software, and network issues efficiently.

 User Access & Security

  • Handle user setup, removal, and password resets.
  • Ensure compliance with security and access policies.

Reporting & Documentation

  • Validate data loads, VEE processes, and reconciliation reports.
  • Prepare weekly/monthly operational summaries.
  • Maintain SOPs and technical documentation.

Collaboration

  • Coordinate with network, server, functional, and vendor teams.
  • Support deployments, patching, and maintenance windows. 

Required Technical Skills:

  • Windows Server 2019 – installation, configuration, administration
  • RHEL – system admin, patching, security hardening
  • Networking basics – TCP/IP, DNS, firewalls
  • Scripting – PowerShell, Bash
  • Strong troubleshooting for hardware/software/network issues
  • ServiceNow incident management
  • SQL/MSSQL scripting
  • Integration monitoring and server diagnostics

 Domain Knowledge (AMI / Utilities):

  • AMI ecosystem: HES, MDMS, meters, communication networks
  • Understanding of VEE, billing determinants, interval data
  • Knowledge of firmware updates, remote connect/disconnect, event monitoring
  • Familiarity with CIS, OMS, GIS integrations
  • Exposure to utility billing and field operations workflows

 Additional Requirements:

  • Strong communication and problem‑solving skills
  • ITIL Foundation (preferred)
 
Regards,
Raja Srinivas
email: srinivas@smartfolksinc.com
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About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

Social media

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