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Assistant Remote Chat Operator Jobs in Phoenix, AZ

Assistant Launch

Account Executive

Phoenix, AZ · Remote

$145K - $160K/yr

... Assistants, and we have expanded into AI Specialists and AI consulting services. We work with founders, operators, and leadership teams who want to scale efficiently by leveraging top-tier remote ...

Assistant Launch

Account Executive

Phoenix, AZ · On-site +1

$145K - $160K/yr

... Assistants, and we have expanded into AI Specialists and AI consulting services. We work with founders, operators, and leadership teams who want to scale efficiently by leveraging top-tier remote ...

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All JobsChat Operator JobsAssistant Remote Chat Operator JobsAssistant Remote Chat Operator Jobs in Phoenix, AZ

Assistant Remote Chat Operator information

What is the difference between Assistant Remote Chat Operator vs Customer Service Representative?

AspectAssistant Remote Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote, online chat platformsRemote or in-office, call centers or online
Industry UsageCustomer support, tech support, e-commerceRetail, telecom, banking, tech
Search & Comparison IntentYesYes

The Assistant Remote Chat Operator and Customer Service Representative roles share similarities in credentials and work environment, often serving customers via online platforms. However, the Assistant Remote Chat Operator typically focuses solely on chat-based support, while Customer Service Representatives may handle calls and emails as well. Both roles are essential in customer support industries and are frequently compared by job seekers seeking remote support positions.

What are popular job titles related to Assistant Remote Chat Operator jobs in Phoenix, AZ?

For Assistant Remote Chat Operator jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Assistant Remote Chat Operator jobs in Phoenix, AZ look for?

The top searched job categories for Assistant Remote Chat Operator jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Assistant Remote Chat Operator jobs?

Cities near Phoenix, AZ with the most Assistant Remote Chat Operator job openings:

Assistant Remote Chat Operator jobs near you
Infographic showing various Assistant Remote Chat Operator job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Remote Chat & Text Therapist EMPACT

La Frontera Center Inc.

Tempe, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

 

What you’ll do: 

The Therapist for the LGBTQIA Call Center will support callers who call our suicide hotline by providing crisis phone interventions. Additionally, you will use your experience to recommend appropriate referrals for available services. Must be an Arizona resident.

Essential Responsibilities:

  • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.
  • Effectively assess clinical situations and needs of all callers.
  • Provide safe and effective clinical interventions to all callers.
  • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to the appropriate program(s) with all required information promptly.
  • Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility to assist others.
  • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.
  • Will be required to work beyond his/her shift with no warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift.
  • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may be required.
  • Assist the hotline clinical coordinator in training new staff.
  • Before using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
  • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

What you’ll provide: 

  • Excellent oral and written communication skills.
  • Clear and effective communication.
  • Strong customer service.
  • Strong problem-solving and analytical skills.
  • Ability to document detailed information.
  • Ability to multitask.
  • Demonstrated ability to remain calm in crises, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
  • Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
  • Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners 

Education and Experience:  

  •  Bachelor's Degree in Counseling, Social Work, or related field required.
  • Minimum of 3 years of experience in the behavioral health field.
  • Crisis Experience preferred.
  • Supervisory experience preferred.
  • Program Development preferred.

What you’ll experience: 

  • The typical work environment will be remote
  • Employees must be able to lift up to 25 pounds at times.

What you’ll receive: 

(Full-time employees)  

  • Generous PTO
  • 10 paid holidays per year 
  • Medical plans (4 choices) 
  • Dental plans (2 choices) 
  • Vision plans (2 choices) 
  • 403(b) retirement plan 
  • Retirement Allowance 
  • Company-paid Life/AD&D and Long Term Disability
  • Voluntary additional Life and Short-term Disability
  • Tuition Reimbursement 
  • Elder Care Assistance