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Senior Application Support Jobs in California (NOW HIRING)

Calpine

Manager Application Support

San Diego, CA

... Application Support will lead a team of 10-15 software developers, including leads, seniors, and ... Experience aligning technical solutions with business strategies and engaging with senior ...

Calpine

Manager Application Support

San Diego, CA · On-site

... Application Support will lead a team of 10-15 software developers, including leads, seniors, and ... Experience aligning technical solutions with business strategies and engaging with senior ...

Calpine

Manager Application Support

San Diego, CA · On-site

... Application Support will lead a team of 10-15 software developers, including leads, seniors, and ... Experience aligning technical solutions with business strategies and engaging with senior ...

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All JobsApplication Support JobsSenior Application Support JobsSenior Application Support Jobs in California

Senior Application Support information

See California salary details

$53.3K

$113.4K

$157.4K

How much do senior application support jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior application support in California is $113,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $130,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior application support?

To thrive as a Senior Application Support specialist, you need deep knowledge of application troubleshooting, incident management, and a background in computer science or IT. Familiarity with ticketing systems (like ServiceNow), SQL databases, scripting languages, and relevant ITIL certifications are typically required. Strong analytical thinking, effective communication, and the ability to remain calm under pressure distinguish top performers in this role. These skills ensure timely resolution of complex issues, minimize downtime, and support seamless business operations.

What is the difference between Senior Application Support vs Application Support Specialist?

AspectSenior Application SupportApplication Support Specialist
Required CredentialsTypically requires 3+ years experience, relevant certifications (e.g., ITIL, CompTIA)Entry to mid-level experience, similar certifications often preferred
Work EnvironmentFast-paced, often involves troubleshooting complex issues, may lead small teamsSupport-focused, handling user queries, routine troubleshooting
Employer & Industry UsageCommon in IT, finance, healthcare sectorsWidespread across industries with IT support needs
Search & Comparison IntentFocuses on experienced roles, leadership, complex supportEntry to mid-level support roles, user-focused

Senior Application Support roles typically require more experience, advanced certifications, and involve handling complex issues or leading support teams. Application Support Specialists are often entry to mid-level roles focused on routine troubleshooting and user assistance. Both roles are vital in IT support but differ mainly in experience level and scope of responsibilities.

What is a senior application support?

Senior Application Support specialists are experienced IT professionals responsible for ensuring the smooth running, maintenance, and troubleshooting of business applications. They handle complex technical issues, coordinate with development teams for bug fixes, and provide guidance to junior support staff. Their role often includes monitoring system performance, managing user requests, and implementing upgrades or patches to keep applications secure and efficient. Senior Application Support specialists also play a key role in incident management and may assist in creating documentation or training materials for end-users.

What are some common challenges faced by senior application support, and how can they be addressed?

Senior Application Support professionals often encounter challenges such as managing high-pressure situations during critical system outages, balancing multiple priorities, and communicating effectively with both technical teams and end-users. Addressing these challenges requires strong problem-solving skills, the ability to remain calm under pressure, and proactive collaboration with software developers, QA teams, and business stakeholders. Establishing clear documentation and robust incident response procedures can also help streamline issue resolution and minimize downtime.
What are the most commonly searched types of Application Support jobs in California? The most popular types of Application Support jobs in California are:
What are popular job titles related to Senior Application Support jobs in California? For Senior Application Support jobs in California, the most frequently searched job titles are:
What job categories do people searching Senior Application Support jobs in California look for? The top searched job categories for Senior Application Support jobs in California are:
What cities in California are hiring for Senior Application Support jobs? Cities in California with the most Senior Application Support job openings:
Senior Application Support jobs near you
Infographic showing various Senior Application Support job openings in California as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $113,400 per year, or $54.5 per hour.

Sr. Manager, SAP Application Support

Grocery Outlet

Emeryville, CA • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 6 days ago

Grocery Outlet rating

5.8

Company rating: 5.8 out of 10

Based on 412 frontline employees who took The Breakroom Quiz

73rd of 122 rated grocery stores

Job description

About Grocery Outlet:
  • Our Mission: Touching lives for the better
  • Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
  • Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team: Our IT team's mission is to push the boundaries of technology with the intention of going above and beyond to aid stores and customers and deliver timely solutions to benefit all members of Grocery Outlet. Our team consists of problem solvers and go-getters dedicated to service-oriented and solving important problems.
About the Role:
The Sr. Manager, Application Support is responsible for leading the end-to-end application support function (Run) across SAP and non-SAP systems supporting Merchandising, Purchasing, Supply Chain, Finance, and Store systems. This role ensures system stability, incident management, root cause resolution, and continuous improvement across enterprise applications. The position will lead a team responsible for managing production support, vendor coordination, and operational excellence, while partnering closely with Product, Engineering, and Enterprise Architecture teams. A key focus is driving the shift from reactive issue resolution → proactive problem management and system reliability, ensuring that recurring issues are identified, analyzed, and permanently resolved. This position reports to the VP, Business Solutions.
Responsibilities Include:
Application Support Leadership (Run Ownership)
  • Own end-to-end application support across SAP and non-SAP systems
    • Establish clear ownership of incident management, problem management, and service delivery
    • Ensure high system availability, performance, and reliability across business-critical platforms

Incident & Problem Management
  • Lead incident management processes, including triage, prioritization, and resolution
    • Drive root cause analysis (RCA) and ensure issues are tracked to permanent resolution
    • Reduce recurring incidents through structured problem management practices
    • Establish SLAs, monitor performance, and ensure adherence

SAP & Enterprise Systems Support
  • Oversee support for SAP ERP (S/4 or ECC) and related modules (MM, SD, FICO)
    • Manage support across integrated systems including WMS, TMS, store systems, and financial applications
    • Ensure seamless data flow and system integration stability across platforms

Continuous Improvement & Automation
  • Implement processes to move from reactive support → proactive improvement
    • Identify opportunities for automation, monitoring, and operational efficiency
    • Establish a Run insights loop, feeding recurring issues into product and engineering backlogs

Cross-Functional Collaboration
  • Partner with Product teams to align on prioritization of enhancements and fixes
    • Work closely with Engineering and Architecture to address systemic issues
    • Collaborate with PMO on governance, reporting, and prioritization

Vendor & Offshore Management
  • Manage external vendors and AMS partners supporting SAP and non-SAP systems
    • Ensure vendor accountability for SLA adherence, quality, and delivery
    • Drive reduction in vendor dependency by strengthening internal capabilities

Operational Governance & Reporting
  • Provide regular reporting on incidents, trends, root causes, and system health
    • Track KPIs such as incident volume, resolution time, and repeat issues

People Leadership
  • Build and lead a high-performing application support team
    • Foster a culture of accountability, ownership, and continuous improvement

About The Pay:
  • Base Salary Range: $140,000 - $160,000 Annually
  • Annual Bonus Program
  • Equity
  • 401(k) Profit Sharing
  • Medical, Dental, Vision & More!
  • Final compensation will be determined based on experience and skills and may vary based on location.

About You:
  • 8-12+ years of experience in application support, production support, or IT operations, with leadership experience
  • Strong experience supporting SAP ERP (S/4 or ECC), particularly MM, SD, and/or FICO modules (required)
  • Proven experience in incident management, problem management, and root cause analysis
  • Deep understanding of enterprise systems across:
    • Merchandising and Purchasing
    • Supply Chain and Logistics
    • Finance systems
    • Store systems
  • Experience managing integrated SAP and non-SAP environments
  • Strong experience working with AMS vendors and offshore teams
  • Demonstrated ability to:
    • Drive issues to permanent resolution (not just quick fixes)
    • Establish support processes, SLAs, and governance models
    • Improve system reliability and reduce incident volume
  • Familiarity with ITIL frameworks and best practices
  • Strong collaboration skills across Product, Engineering, and Business teams
  • Excellent communication and stakeholder management skills
  • Bachelor's degree in Computer Science, Engineering, or related field

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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