ZipRecruiter

Log In

1

Application Support Manager Jobs (NOW HIRING)

Stem Xpert

Application Support Engineer

Wichita, KS

Configure test, and verify Apriso's Global Process Manager (Apriso's configuration management tool) Disaster recovery test process Build, verify, and promote application support artifacts from ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support ... Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and ...

LWC, Inc.

Application Support

Santa Ana, CA · On-site

Company Description Development/Application Support Santa Ana CA 6 month Contract to hire (1) ... This includes incident management, availability management, problem management, capacity management ...

Stem Xpert

Application Support Engineer

Wichita, KS

Configure test, and verify Apriso's Global Process Manager (Apriso's configuration management tool) Disaster recovery test process Build, verify, and promote application support artifacts from ...

Experian

Manager, Application IT Support

$115K - $208K/yr

Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a high-performing Service Desk team delivering technical support for Experian's external clients ...

Experian

Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a highperforming Service Desk team delivering technical support for Experian's external clients ...

next page

Showing results 1-20

All JobsApplication Support JobsApplication Support Manager Jobs

Application Support Manager information

See salary details

$61K

$107K

$165.5K

How much do application support manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for application support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What cities are hiring for Application Support Manager jobs? Cities with the most Application Support Manager job openings:
What are the most commonly searched types of Application Support jobs? The most popular types of Application Support jobs are:
Who are the top companies hiring for Application Support Manager jobs? The top employers for Application Support Manager jobs are:
What states have the most Application Support Manager jobs? States with the most job openings for Application Support Manager jobs include:
What job categories do people searching Application Support Manager jobs look for? The top searched job categories for Application Support Manager jobs are:
Application Support Manager jobs near you
Sr. Manager, SAP Application Support

Sr. Manager, SAP Application Support

Grocery Outlet

Emeryville, CA • On-site

$140K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 14 days ago

Grocery Outlet rating

5.8

Company rating: 5.8 out of 10

Based on 404 frontline employees who took The Breakroom Quiz

72nd of 120 rated grocery stores

Job description

About Grocery Outlet:
  • Our Mission: Touching lives for the better
  • Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
  • Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team: Our IT team's mission is to push the boundaries of technology with the intention of going above and beyond to aid stores and customers and deliver timely solutions to benefit all members of Grocery Outlet. Our team consists of problem solvers and go-getters dedicated to service-oriented and solving important problems.
About the Role:
The Sr. Manager, Application Support is responsible for leading the end-to-end application support function (Run) across SAP and non-SAP systems supporting Merchandising, Purchasing, Supply Chain, Finance, and Store systems. This role ensures system stability, incident management, root cause resolution, and continuous improvement across enterprise applications. The position will lead a team responsible for managing production support, vendor coordination, and operational excellence, while partnering closely with Product, Engineering, and Enterprise Architecture teams. A key focus is driving the shift from reactive issue resolution → proactive problem management and system reliability, ensuring that recurring issues are identified, analyzed, and permanently resolved. This position reports to the VP, Business Solutions.
Responsibilities Include:
Application Support Leadership (Run Ownership)
  • Own end-to-end application support across SAP and non-SAP systems
    • Establish clear ownership of incident management, problem management, and service delivery
    • Ensure high system availability, performance, and reliability across business-critical platforms

Incident & Problem Management
  • Lead incident management processes, including triage, prioritization, and resolution
    • Drive root cause analysis (RCA) and ensure issues are tracked to permanent resolution
    • Reduce recurring incidents through structured problem management practices
    • Establish SLAs, monitor performance, and ensure adherence

SAP & Enterprise Systems Support
  • Oversee support for SAP ERP (S/4 or ECC) and related modules (MM, SD, FICO)
    • Manage support across integrated systems including WMS, TMS, store systems, and financial applications
    • Ensure seamless data flow and system integration stability across platforms

Continuous Improvement & Automation
  • Implement processes to move from reactive support → proactive improvement
    • Identify opportunities for automation, monitoring, and operational efficiency
    • Establish a Run insights loop, feeding recurring issues into product and engineering backlogs

Cross-Functional Collaboration
  • Partner with Product teams to align on prioritization of enhancements and fixes
    • Work closely with Engineering and Architecture to address systemic issues
    • Collaborate with PMO on governance, reporting, and prioritization

Vendor & Offshore Management
  • Manage external vendors and AMS partners supporting SAP and non-SAP systems
    • Ensure vendor accountability for SLA adherence, quality, and delivery
    • Drive reduction in vendor dependency by strengthening internal capabilities

Operational Governance & Reporting
  • Provide regular reporting on incidents, trends, root causes, and system health
    • Track KPIs such as incident volume, resolution time, and repeat issues

People Leadership
  • Build and lead a high-performing application support team
    • Foster a culture of accountability, ownership, and continuous improvement

About The Pay:
  • Base Salary Range: $140,000 - $160,000 Annually
  • Annual Bonus Program
  • Equity
  • 401(k) Profit Sharing
  • Medical, Dental, Vision & More!
  • Final compensation will be determined based on experience and skills and may vary based on location.

About You:
  • 8-12+ years of experience in application support, production support, or IT operations, with leadership experience
  • Strong experience supporting SAP ERP (S/4 or ECC), particularly MM, SD, and/or FICO modules (required)
  • Proven experience in incident management, problem management, and root cause analysis
  • Deep understanding of enterprise systems across:
    • Merchandising and Purchasing
    • Supply Chain and Logistics
    • Finance systems
    • Store systems
  • Experience managing integrated SAP and non-SAP environments
  • Strong experience working with AMS vendors and offshore teams
  • Demonstrated ability to:
    • Drive issues to permanent resolution (not just quick fixes)
    • Establish support processes, SLAs, and governance models
    • Improve system reliability and reduce incident volume
  • Familiarity with ITIL frameworks and best practices
  • Strong collaboration skills across Product, Engineering, and Business teams
  • Excellent communication and stakeholder management skills
  • Bachelor's degree in Computer Science, Engineering, or related field

To learn about how we collect, use and secure your personal information. Click here to see our privacy policy.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Grocery Outlet employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply