ZipRecruiter

Log In

1

Application Support Manager Jobs (NOW HIRING)

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and ...

Apex Systems

Application Support

Chandler, AZ · On-site

Application Support****Location: Chandler, Arizona (hybrid)****Duration: 12 months**Role OverviewWe ... Manage incidents by creating clear documentation, maintaining communication, and following ...

Morgan Stanley

Application Support

New York, NY · On-site

This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

Morgan Stanley

Application Support

New York, NY · On-site

This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...

LWC, Inc.

Application Support

Santa Ana, CA · On-site

Company Description Development/Application Support Santa Ana CA 6 month Contract to hire (1) ... This includes incident management, availability management, problem management, capacity management ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Configure test, and verify Apriso's Global Process Manager (Apriso's configuration management tool) Disaster recovery test process Build, verify, and promote application support artifacts from ...

Stem Xpert

Application Support Engineer

Wichita, KS · On-site

Configure test, and verify Apriso's Global Process Manager (Apriso's configuration management tool) Disaster recovery test process Build, verify, and promote application support artifacts from ...

Apex Systems

Application Support Engineer

Coppell, TX · On-site

Application Support Engineer Location: Coppell, Texas Role Overview This position is for a Senior ... Utilize Git and Bitbucket for source code management activities, including reviewing repositories ...

intenseye

Application Support Engineer

New York, NY · On-site

$100K - $150K/yr

The Role As an Application Support Engineer, you will cover the full support spectrum: fielding ... Customer support & relationship management * Handle inbound customer inquiries via chat and email ...

previous page

Showing results 41-60

All JobsTechnology JobsSoftware JobsSoftware Development Manager JobsApplication Support Manager Jobs

Application Support Manager information

See salary details

$61K

$107K

$165.5K

How much do application support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for application support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities are hiring for Application Support Manager jobs?

Cities with the most Application Support Manager job openings:

What are the most commonly searched types of Application Support jobs?

The most popular types of Application Support jobs are:

Who are the top companies hiring for Application Support Manager jobs?

The top employers for Application Support Manager jobs are:

What states have the most Application Support Manager jobs?

States with the most job openings for Application Support Manager jobs include:

What are popular job titles related to Application Support Manager jobs?

For Application Support Manager jobs, the most frequently searched job titles are:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in the United States as of September 2026, with employment types broken down into 62% Full Time, 2% Part Time, 5% Temporary, 29% Contract, and 2% Nights. Highlights an 86% In-person, 2% Hybrid, and 12% Remote job distribution, with an average salary of $107,015 per year, or $51.4 per hour.

Application Support Technician

Remote

ECI Software Solutions, Inc.
Software Development • 501 - 1,000 employees
Learn more about ECI Software Solutions, Inc.external

Full-time

Posted 17 days ago

ECI Software Solutions rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Application Support Technician
As an Application Support Technician, you will be a vital part of our swarm support model, where customer satisfaction is our top priority. Your role is pivotal in ensuring that every interaction our customers have with our team leaves them with exceptional experience. You will work collaboratively with your peers to diagnose and resolve customer issues, contributing to shared knowledge within the team, and engaging with cross-functional teams to address complex challenges.
We are seeking a customer-centric professional who is passionate about delivering outstanding support and creating positive experiences for our customers. Your ability to listen, understand, and respond effectively to customer needs will be key to your success in this role.
Location: US - Remote
Key Focus Areas:
  • Customer-Centric Support: Ensure every customer interaction results in a positive and memorable experience. Prioritize customer satisfaction by delivering timely, accurate, and empathetic support. Application support Technicians will provide support through email, phone calls or live chat.
  • Swarm Collaboration: Act as an integral part of a swarm team, working closely with other support analysts to resolve customer issues efficiently. Share knowledge and expertise within the team to enhance collective problem-solving and service delivery.
  • Technical Expertise: Leverage your deep technical knowledge of the ERP products you support to provide expert guidance and resolution. Stay current on evolving product functionality to offer informed and effective support.

Daily Responsibilities:
  • Customer Support: Provide frontline support by responding to customer inquiries, diagnosing software issues, and ensuring a timely and empathetic resolution of customer requests. Handle incoming phone calls, self-service cases, email or chat customer interactions.
  • Swarm Collaboration: Collaborate within the swarm support model to resolve customer issues efficiently and effectively. Actively participate in team discussions and share insights to continuously improve customer support.
  • Product Expertise: Serve as a knowledgeable resource within the swarm, staying current on evolving product functionality and new releases.
  • Cross-functional Collaboration: Work closely with cross-functional teams to address software defects, enhancement requests, and customer concerns.
  • Customer Follow-up: Ensure timely and thorough follow-up with customers on outstanding issues. Provide clear, concise, and empathetic communication to keep customers informed throughout the resolution process.

Minimum Requirements:
  • Experience: 4+ years of experience in software/application support, bonus if with ERP or supply chain-related software products. Experience in troubleshooting complex technical issues, including those involving code, data, and environmental components.
  • Communication: Strong verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical stakeholders. Ability to handle multiple assignments, prioritize tasks, and meet demanding deadlines while maintaining a focus on customer satisfaction.
  • Problem-Solving: Excellent analytical and troubleshooting skills with a focus on delivering solutions that enhance the customer experience. Strong decision-making capabilities.
  • Collaboration: Proven ability to work as part of a fast-paced, high-performance team. Experience in a swarm support environment is a plus, emphasizing teamwork, shared knowledge, and collective problem-solving.
  • Adaptability and Resourcefulness: Possesses exceptional analytical and troubleshooting skills with a focus on delivering effective solutions that enhance the customer experience. Demonstrates strong decision-making abilities, ensuring well-informed and timely resolutions. Support agents must navigate unfamiliar issues independently, finding solutions without direct guidance for each case. This role requires leveraging Swarm support techniques, collaborating with team members, utilizing available resources, and adapting quickly to diverse and evolving challenges.
  • Personal Attributes: High-energy, can-do attitude with strong organizational skills and attention to detail. A passion for helping others and a commitment to ensuring customers have exceptional experiences when engaging with our team.

Desired Skills/Experience:
  • Customer Service Experience
  • Superior phone and call handling skills
  • Windows OS knowledge
  • Some Experience with Database management
  • Basic Accounting Knowledge
  • Experience troubleshooting Point of Sale Software and Hardware
  • Experience in the Hardware, Retail or Lumber Industry
  • Technical Skills:
    • Monitoring and Logging: Experience with monitoring tools (e.g., Nagios, Splunk, Datadog) and analyzing application logs to identify issues.
    • API Integration: Basic understanding of RESTful APIs and SOAP services for troubleshooting integration issues.
    • Cloud Platforms: Knowledge of cloud services (e.g., AWS, Azure, Google Cloud) and the ability to troubleshoot applications hosted in cloud environments.
    • Network Troubleshooting: Understanding of basic network protocols (TCP/IP, DNS, HTTP) and tools (Wireshark, traceroute) to diagnose connectivity issues.
    • Knowledge of Standard IT hardware and equipment
    • Ability to diagnose and solve application issues.
    • Microsoft Office 365 tools and features

Education: Bachelor's Degree in a relevant field (e.g., Computer Science, Information Technology, Engineering, Accounting, Supply Chain Management, or a related technical discipline) or 4 years of direct, relevant work experience in other ERP and accounting systems, application support, technical troubleshooting, or IT-related roles.

What ECI Software Solutions employees say

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply