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Application Support Manager Jobs (NOW HIRING)

Novalink Solutions

Application Support

Atlanta, GA · On-site

Application Support Banner DBA support including Banner 8 and 9 module installation and ... Monitor and administer database management system security including adding and removing users ...

Mindlance

Application Support

Albany, NY · On-site

... Manage statewide software rollout for newest major release (1+ year rollout) 3. Work with local law ... 5. Support and troubleshoot application issues. 6. Coordinate and Conduct classroom style ...

LWC, Inc.

Application Support

Santa Ana, CA · On-site

Company Description Development/Application Support Santa Ana CA 6 month Contract to hire (1) ... This includes incident management, availability management, problem management, capacity management ...

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How much do application support manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for application support manager in the United States is $107,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,000.00 and $127,000.00 per year, depending on experience, location, and employer.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

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Application Support Manager jobs near you
Application Support

Application Support

Novalink Solutions

Atlanta, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Application Support

Banner DBA support including Banner 8 and 9 module installation and configuration for both Internet Native Banner (INB) and Self Service Banner (SSB). Experience in installing, configuration and troubleshooting Ellucian software releases and patches in development, test and production environments. Experience deploying Banner modules with the traditional command/scripted installs as well as Ellucian Solution Manager. Experience in installing, patching and administrating application servers in WebLogic in a Linux environment. Experience with DBA tasks such as configuring, patching, back-up and recovery and monitoring to ensure high availability and security. Experience with Amazon Web Services is a plus. Occasional after hours support for upgrades and migrations required.

JOB PURPOSE: Plan, design, install and maintain university database systems focused on a Banner environment. Provide technical support and expertise in all functions associated with the database systems management and infrastructure configuration including security, performance, recovery, integrity and availability.

KEY RESPONSIBILITIES: Duties may include, but are not limited to: Install and upgrade Oracle 12c databases, application software and other software related to database management system administration. Install Ellucian software and document installation to meet the user requirements required. Administration of WebLogic Application servers. Create, configure and modify database objects, storage parameters, database parameters. Monitor and administer database management system security including adding and removing users, administering quotas and detection and resolution of security issues. Implement database backup and recovery processes. Monitor and tune databases to optimize performance. Troubleshoot database problems and implement corrective measures as required. May interact directly with users on database-related issues. Migrate database objects and programs from one environment to another. Perform other related duties as assigned.

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