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Application Support Manager Jobs in Michigan (NOW HIRING)

Danaher

Application Support Scientist

Ann Arbor, MI

... the Sr Manager, Application Support and is part of the North America Applications team located in Marlborough, MA or Golden, CO and will be an on-site role. In this role, you will have the ...

FastTek

Application Support Specialist

Pontiac, MI

Application Support Specialist #1060746 Duties: * Respond to and resolve technical issues for court ... Document Management System, such as Courts MiFile solution, Adobe Acrobat, Microsoft Visio ...

BoehringerPRD

Provide incident and problem management support for MES deployments across all regions, ensuring timely resolution and continuous improvement of system reliability. * Lead structured investigations ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Michigan

Application Support Manager information

See Michigan salary details

$53.2K

$93.3K

$144.2K

How much do application support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support manager in Michigan is $93,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $110,700.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Michigan? The most popular types of Application Support jobs in Michigan are:
What are popular job titles related to Application Support Manager jobs in Michigan? For Application Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Application Support Manager jobs in Michigan look for? The top searched job categories for Application Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Application Support Manager jobs? Cities in Michigan with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,273 per year, or $44.8 per hour.

Application Administrator / Application Support Specialist

SystemDomain, Inc.

Lansing, MI • On-site

Other

Posted 5 days ago

Job description

Job Title: REDCap Application Administrator / Application Support Specialist
Location: Lansing, MI (Hybrid)
Duration: Long-Term Contract

Job Summary

We are seeking an experienced REDCap Application Administrator / Application Support Specialist to support and maintain an enterprise REDCap environment hosted on AWS. The ideal candidate will provide application administration, operational support, troubleshooting, upgrades, integrations, and user support while ensuring a secure, reliable, and highly available platform. This role requires collaboration with infrastructure, security, database, and business teams to support mission-critical applications.

Responsibilities
  • Administer, configure, and support the REDCap application in an AWS environment.
  • Provide day-to-day application support, troubleshooting, issue resolution, and user assistance.
  • Coordinate software updates, patches, and version upgrades.
  • Install, configure, and maintain REDCap External Modules.
  • Develop and support REDCap API integrations with internal and external systems.
  • Manage and troubleshoot MySQL databases, SQL queries, and data validation.
  • Support PHP applications and microservices in Linux/AWS environments using Apache or Nginx.
  • Configure and maintain OIDC, SAML, Active Directory, LDAP, SSL/TLS certificates, and authentication services.
  • Collaborate with cloud infrastructure, database, networking, and security teams.
  • Monitor application health, performance, backups, disaster recovery, and system availability.
  • Maintain technical documentation, SOPs, and operational procedures.
  • Participate in change management, release management, and production support.
  • Ensure compliance with security, privacy, audit, and regulatory requirements.

Required Qualifications
  • Experience supporting enterprise applications hosted on AWS.
  • 5+ years of MySQL database administration and management.
  • 5+ years of PHP application support and Microservices development.
  • 5+ years of OIDC/SAML authentication integration and troubleshooting.
  • Experience coordinating software upgrades, patches, and vendor support.
  • Strong troubleshooting and production support experience.

Preferred Qualifications
  • Experience supporting enterprise web applications.
  • Hands-on experience with AWS services including EC2, S3, VPC, and Security Groups.
  • Experience with REDCap administration and API integrations.
  • Experience with Apache or Nginx web servers.
  • Experience implementing and troubleshooting REST APIs.
  • Experience with Active Directory, LDAP, SSO, and Identity & Access Management.
  • Knowledge of SSL/TLS certificate management and HIPAA compliance.
  • Experience with ServiceNow or other enterprise ticketing systems.
  • Familiarity with DevOps tools and automation.
  • Experience with Python scripting, SSIS, SQL Server Agent, or Twilio is a plus.
  • AWS Cloud certifications are highly desirable.

Required Skills
  • REDCap Administration
  • AWS (EC2, S3, VPC, Security Groups)
  • MySQL
  • PHP
  • Microservices
  • Linux
  • Apache / Nginx
  • REST APIs
  • REDCap API Integration
  • OIDC / SAML
  • Active Directory / LDAP / SSO
  • SSL/TLS Certificates
  • Application Monitoring
  • Backup & Disaster Recovery
  • Technical Documentation
  • Vendor Coordination
  • Change & Release Management
  • HIPAA & Security Compliance

Soft Skills
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication.
  • Outstanding customer service skills.
  • Ability to work independently and manage multiple priorities.
  • Strong collaboration with cross-functional technical and business teams.

Apply