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Application Support Manager Jobs in Michigan (NOW HIRING)

MyMichigan Health

Application Analyst I

Midland, MI · On-site

They function as a point of contact for application support, ensuring timely issue resolution and ... Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

They function as a point of contact for application support, ensuring timely issue resolution and ... Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list ...

MyMichigan Health

Application Analyst I

Midland, MI · On-site

They function as a point of contact for application support, ensuring timely issue resolution and ... Coordinate discussions, manage priorities, resolve conflicts, maintain a comprehensive issues list ...

OSRAM

Senior Application Engineer

Novi, MI · On-site

Provide support in all aspects, electrical, thermal, and optical, of a complete system to our ... Understanding of thermal management concepts and photometry of optoelectronics devices is ...

Qnity

Application & Test Manager

Midland, MI

May conduct analytical, experimental, investigative and other fact-finding work to support ... Senior technical professional with high competency in a focus area or application, driving value ...

ODL

Help Desk Support Technician

Zeeland, MI

$18.50 - $24.75/hr

Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic ... Configuration deployment using Microsoft Endpoint Manager (Intune). * Understanding of network ...

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Office 365 application support, audio-visual equipment within our meeting rooms, and creating basic ... Configuration deployment using Microsoft Endpoint Manager (Intune). * Understanding of network ...

CFS

IT Support Specialist

Grand Rapids, MI

$50K - $55K/yr

... and general application support. Support requests may be received via phone, email, chat ... Utilize remote management tools for patching, scripting, and troubleshooting. * Travel to ...

Marvel Technologies Inc

Project Manager

Pontiac, MI · On-site

Our Client is seeking experienced (5+ years) Application Project Managers (PMs) responsible for planning, managing, delivery and ongoing application support for IT initiatives for County departments ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Michigan

Application Support Manager information

See Michigan salary details

$53.2K

$93.3K

$144.2K

How much do application support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support manager in Michigan is $93,273.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,100.00 and $110,700.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Michigan? The most popular types of Application Support jobs in Michigan are:
What are popular job titles related to Application Support Manager jobs in Michigan? For Application Support Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Application Support Manager jobs in Michigan look for? The top searched job categories for Application Support Manager jobs in Michigan are:
What cities in Michigan are hiring for Application Support Manager jobs? Cities in Michigan with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,273 per year, or $44.8 per hour.

268-3 REDCap Application Administrator

Stafford Gray

Lansing, MI

Contractor

Posted 5 days ago

Job description

Position Summary
We are seeking an experienced REDCap Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). The selected contractor will be responsible for the administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform. This position requires close collaboration with business stakeholders, internal infrastructure teams, AWS administrators, security teams, and REDCap consortium support.

Responsibilities

  • Administer and support the REDCap application hosted in AWS
  • Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, plus documentation and training
  • Coordinate and implement REDCap software updates, patches, and version upgrades
  • Serve as the primary technical contact for REDCap-related issues
  • Install, configure, and support REDCap External Modules
  • Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications; automate data flows
  • Maintain MySQL databases, perform queries and validation
  • Support REDCap External Modules development and deployment using PHP on Linux/AWS environments, including Apache/Nginx
  • Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates
  • Coordinate with AWS infrastructure teams on servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring
  • Monitor application performance and proactively identify and resolve issues
  • Support disaster recovery, backup validation, and system recovery activities
  • Maintain technical documentation, standard operating procedures, and configuration documentation
  • Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users
  • Participate in change management, release management, and production support activities
  • Ensure compliance with security standards, data privacy requirements, HIPAA compliance, and proper audit logging
  • Develop automation scripts for reporting and data validation (PHP and SQL)

Requirements

Required Qualifications

  • Experience supporting applications hosted on AWS
  • 5-6 years of experience with MySQL database management
  • 5-6 years of experience with PHP application environments and microservices development, configuration, and troubleshooting
  • 5-6 years of experience with OIDC/SAML integration
  • Experience coordinating software upgrades and vendor support

Preferred Qualifications

  • Five or more years of experience supporting enterprise web applications
  • Experience using AWS Cloud services (EC2, S3, VPC, security groups)
  • Experience with REDCap API integration

Other Desired Qualifications

  • Experience with Apache or Nginx web servers
  • Experience with SSL/TLS certificate management and HIPAA compliance
  • Experience implementing and troubleshooting REST APIs
  • Experience managing application security, authentication, and user access
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent written and verbal communication skills
  • Experience supporting REDCap in a public health, healthcare, higher education, or research environment
  • AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification
  • Experience with Active Directory, LDAP, or Single Sign-On (SSO)
  • Experience using an enterprise ticketing system (e.g., ServiceNow)
  • Experience with DevOps or similar tools
  • Knowledge of HIPAA, security, and data privacy best practices
  • Experience with Python scripting for automation
  • Experience with SSIS/SQL Server Agent
  • Experience with Twilio/SMS survey gateway integration

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