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Application Support Manager Jobs in Alberta (NOW HIRING)

Trafigura

Application Support Analyst

Calgary, AB · On-site

Main Purpose We are looking for an Application Support Analyst to join our dynamic Trading IT team ... Managing to bring everyone from different teams shortly into call to drive for quick resolution

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Application Support Manager information

See Alberta salary details

$65.5K

$126K

$164.5K

How much do application support manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for application support manager in Alberta is $126,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $146,000.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Alberta? The most popular types of Application Support jobs in Alberta are:
What cities in Alberta are hiring for Application Support Manager jobs? Cities in Alberta with the most Application Support Manager job openings:
Application Support Manager jobs near you

Application Support Analyst

Trafigura

Calgary, AB • On-site

Full-time

Posted 6 days ago

Job description

Main Purpose

We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and requirements. This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.

    Key Responsibilities

    • Providing second line support for user issues
    • Ensuring production systems are fully operational
    • Responding to user queries in a timely manner and providing advice on the use of the systems
    • Escalating issues requiring developer/analyst input as appropriate within internal IT teams
    • Managing to bring everyone from different teams shortly into call to drive for quick resolution
    • Maintain system data such as quotes, holiday schedules, curves
    • Identify and fully document processes used to resolve recurring issues
    • Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.

    Required qualifications

    • Bachelor's or Master's degree in a numerate discipline (Mathematics, Computer Science, Enginering, or related field)
    • Fluent English communication skills, both written and verbal
    • Strong verbal and written communication, both with business users and internal IT teams
    • Minimum 6 years of hands-on experience in second-line (L2) application support, with a strong background in incident management, troubleshooting, and escalation handling and at least 5 years in an Application Support Analyst role within commodities trading environments
    • Proven technical proficiency across SQL, XML, Business Objects, and QlikView, with a solid understanding of IT architecture and database structures
    • Demonstrated knowledge of Release Management principles and practices
    • Hands-on experience with problem and incident tracking systems
    • Proven experience managing new releases through UAT and into production environments

    Preferred qualifications

    • ITIL Certification
    • Familiarity with the full trade lifecycle within a commodities or financial trading environment

    Attributes for success

    • Familiarity with standard support processes such as incident and issue management
    • Strong sense of ownership - takes full accountability for reported issues through to resolution, proactively engaging cross-functional teams where required
    • Exposure to problem tracking systems
    • Thrives in high-volume, time-critical environments with a calm and structured approach to prioritisation
    • Effective communicator, capable of engaging stakeholders across varying levels of technical and business knowledge
    • Collaborative team player with a clear understanding of different business functions and how they interact

    Department Overview

    Trading IT is responsible for the front-to-back delivery of various applications that enable Trafigura's trading across all its divisions.

    Reporting Structure

    - Reporting directly to Senior Application Support Manager

    Equal Opportunity Employer

    We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

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