ZipRecruiter

Log In

1

Application Support Manager Jobs in Texas (NOW HIRING)

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... In this role, you'll troubleshoot application issues, manage ServiceNow incidents, monitor system ...

campus4tech

Application Support Analyst

Houston, TX · On-site

Job Title- Application Support Analyst - Marketing & Sales (AMS) Location- Houston, TX, United ... AMS support exposure (incidents, change, problem management) ✔ Strong communication and ...

DPR Construction

Application Support Analyst

Dallas, TX · On-site +1

Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ... Experience * 2+ years of experience in Service Desk, Application Support, or a similar IT support ...

next page

Showing results 1-20

All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Texas

Application Support Manager information

See Texas salary details

$56.8K

$99.7K

$154.2K

How much do application support manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for application support manager in Texas is $99,701.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $118,300.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Texas? The most popular types of Application Support jobs in Texas are:
What job categories do people searching Application Support Manager jobs in Texas look for? The top searched job categories for Application Support Manager jobs in Texas are:
What cities in Texas are hiring for Application Support Manager jobs? Cities in Texas with the most Application Support Manager job openings:
Application Support Manager jobs near you
Application Support Manager

Application Support Manager

talentmovers inc

Dallas, TX • On-site

Contractor

Re-posted 28 days ago

Job description

Title: Application Support Manager

Location: Dallas, TX (Onsite 5 days’ work from office)

Rate: On C2C

Technologies he should know are :(Hands on is not required, but should be able to articulate in technical terms on issues, root causes, etc)

.NET Core, Microservices, Any UI Framework (React, Angular), SQL Server. Should have knowledge on Cloud (AWS, Azure) and knowledge of

Content management systems would be an advantage.

Can you please look at someone who can understand technology, understand system architecture and has good knowledge of support processes,

Monitoring, Root cause analysis. Please see summary below:

Area

Responsibilities

Incident Management

Triage, assign, track tickets, ensure SLA compliance

Technical Leadership

Root cause analysis, guide troubleshooting, escalate, collaborate on resolution

Collaboration

Liaise with Product, Delivery, Business, SEO, and Architecture teams

Monitoring & Improvement

Analyze Datadog, suggest improvements, automate, drive platform enhancements

Reporting

Ticket analytics, performance metrics, continuous improvement recommendations

Knowledge Sharing

Training, mentoring, documentation, knowledge base management

SEO & CWV

Analyze reports, plan improvements with tech/SEO teams

Compliance & Best Practice

Ensure security/compliance, promote best practices

This role is a blend of technical expertise, leadership, and cross-functional collaboration, requiring strong communication skills and a proactive approach to platform reliability and user experience.

Job Summary:

We are looking for an experienced and customer-focused Technical Support Manager to lead our software support team. This role involves managing day-to-day support operations, handling escalations, driving process improvements, and ensuring timely and effective resolution of technical issues for our software products or platforms. The ideal candidate will bring a combination of technical expertise, leadership experience, and a passion for customer satisfaction.

Key Responsibilities:

  • Lead and mentor the technical support team in delivering high-quality, responsive support for our software products (SaaS, desktop, or mobile).
  • Oversee ticket queues, prioritize critical issues, and ensure resolution within defined SLAs.
  • Serve as the escalation point for complex or high-priority technical issues and customer concerns.
  • Work closely with engineering, product management, and QA teams to resolve recurring problems and drive product improvements.
  • Analyze support metrics and customer feedback to identify trends, root causes, and improvement opportunities.
  • Maintain and improve internal knowledge bases, FAQs, and technical documentation.
  • Recruit, train, and develop support engineers and specialists to maintain a high-performing team.
  • Contribute to customer onboarding, training, and product rollout processes when needed.
  • Implement best practices in incident management, problem management, and service delivery.
  • Ensure compliance with data security, privacy policies, and customer SLAs.

Required Skills & Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • 10+ years of experience in technical support, with at least 5 years in a managerial or team lead role within a software company.
  • Strong technical understanding of modern software stacks that includes (Java, .NET, Node.js, React, SQL/NoSQL, REST APIs).
  • Strong expertise in handling public facing websites that includes Real User Monitoring with RUM tools like Datadog 
  • Strong Experience with SaaS platforms, cloud infrastructure (AWS, Azure, GCP), or DevOps tools (Docker, Kubernetes) is preferred.
  • Hands-on knowledge of ticketing and support tools like Azure Devops, Jira, Zendesk, Freshdesk, or ServiceNow.
  • Exceptional communication, leadership, and problem-solving skills.
  • Strong customer focus and ability to handle challenging situations professionally.