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Application Support Manager Jobs in Florida (NOW HIRING)

Jobsbridge

Application Support Engineer

Miami, FL · On-site

... Support and DevOps operations Experience in Application Development in one of the following ... management, continuous delivery process for multiple sites Experience implementing build ...

Alegeus

Application Support Engineer

Maitland, FL · Hybrid

$43K - $74K/yr

Application Support Engineer I Join our team at Alegeus, where you'll experience unmatched ... managers. * Capture recurring technical issues to improve product quality initiatives and craft ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Florida

Application Support Manager information

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$45.6K

$80K

$123.7K

How much do application support manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for application support manager in Florida is $79,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $94,900.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Florida? The most popular types of Application Support jobs in Florida are:
What are popular job titles related to Application Support Manager jobs in Florida? For Application Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Application Support Manager jobs in Florida look for? The top searched job categories for Application Support Manager jobs in Florida are:
What cities in Florida are hiring for Application Support Manager jobs? Cities in Florida with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Florida as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $79,971 per year, or $38.4 per hour.

Application Support Supervisor

Polk County's Board of County Commissioners

Bartow, FL

$83K - $96K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

INFORMATION TECHNOLOGY DIVISION - APPLICATION SUPPORT SUPERVISOR 

PG 25/$83,595 - $96,134 ANNUALLY 

EXEMPT 

Employee Benefits

  • Direct Deposit, Bi-Weekly Pay Checks
  • Medical, Dental, Vision
  • Life Insurance
  • FRS Retirement
  • 10 Paid Holidays
  • Paid Time Off
  • Tuition Reimbursement
  • Education Incentives
  • Deferred Compensation Plan
  • Wellness Incentives
  • Employee Assistance Program (EAP)
  • Free Employee Gym
  • Free Employee Health Clinic

Must be able to perform the essential functions of the position, with or without reasonable accommodation. Essential functions and job-related requirements, including physical and cognitive demands, are described below.  This job description outlines the general scope of duties and responsibilities and is not intended to be an exhaustive list of all tasks that may be assigned. 

MAJOR FUNCTION

Position reports to the Technical Services Manager. Responsible for full lifecycle support of enterprise systems architecture, the operational support of relational database technologies (including Oracle and SQL), and the supervision of the GIS platform and staff. 
 

ILLUSTRATIVE DUTIES

  • Administrative/Budget - The Supervisor may represent the BoCC on internal and external technical matters relating to enterprise-wide application architecture.   Responsible to develop and contribute to the preparation of the annual database, GIS, and architectural requirements budgets.  Including associated service level agreements (SLA) for personnel, operating, and capital equipment needs for Polk County BoCC. Researches, evaluates, recommends, documents, executes, and monitors county wide applications. Responsible for assisting with the development of the annual strategic plan, short and long-range IT and user goals, and researching technical/administrative requirements for the IT Director.

  • Personnel Management - Responsible for acting on or making recommendations to the IT Director on assigned personnel management needs and requirements including but not limited to recruiting/hiring of staff, personnel administrative matters/functions, employee performance appraisals, disciplinary actions, complaints, job related inquiries, and ensuring staff's adherence to established Polk County BoCC and IT standards and polices.

  •  Project Management/ Work Assignments - 

    Interfaces with all sections of IT (Project Coordination Office (PCO), Network, PC Support, Internet, Security, Records, and GIS for technical equipment, software, licensing, and project planning as required. The position must work closely with the PCO and other sections within the organization to be sure that architecture standards are being adhered to.   Duties include skills to plan, develop, maintain, and implement architectural framework that address existing systems, new deployments as well as process re-engineering to maximize the county's investments in technologies. Coordinates recurring meetings with stakeholders to evaluate adherence to standards and processes. Oversees staffing resources responding to users with creative, effective, and professional solutions to meet daily / recurring service needs and requirements for new or existing technologies. Attends, plans, schedules, assists, and/or conducts training sessions as required. 

  • Technical Skills - 

    Responsible for comprehending and communicate technical requirements to staff, users, and management to resolve technical problems and make recommendations for solution architectures. The preferred applicant will have or demonstrate architecture, management, and enterprise IT experience.

  • Application Support experience:

    • Requirements gathering that addresses the needs of the user community while understanding the enterprise focus.

    • Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software.

    • Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives.

    • Provide architectural expertise, direction, and assistance to Systems Analysts, Systems Engineers, other Systems Architects, and software development teams.

    • Develop, document, and communicate plans for investing in systems architecture, including analysis of cost reduction opportunities.

    • Conduct research on emerging technologies in support of application support efforts and recommend technologies that will increase cost effectiveness and systems flexibility.

    • Where applicable, design, develop, and oversee implementation of end-to-end integrated systems.

    • Document the company's existing application and technology portfolio; make recommendations for improvements and/or alternatives.

    • Review new and existing systems design projects and procurement or outsourcing plans for compliance with standards and architectural plans.

    • Confer with end-users, internal customers, or senior management to define business requirements for complex adaptive systems and infrastructure development.

    • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and data definition / models.

    • Develop and execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.

    • Develop and manage a systems capacity plan.

    • Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary.

    • Provide guidance to junior members of the team.

  • Database Management:

    • Respond to all after hours emergencies and escalates to the appropriate management, as required.

    • Coordinates, monitors, and reports on the work of assigned vendors for systems support.

    • Keeps abreast of all new technology used through the BoCC and relays new technology information to other county administration and personnel as required.

    • Reviews related projects and work requests to ensure Service Level Agreements (SLAs) are met or exceeded.

    • Participates in associated trainings as required.

    • Performs related duties as required.

  • GIS:

    • Application and operation of Geographic Information System/Land Information Systems, including operation of the software. 

    • ESRI GIS software, the operation of personal computers, workstations, and peripheral devices.

    • Aerial-photo interpretation and compilation and editing of graphics and the database. 

    • Statistics, surveying techniques, digital mapping production and cadastral mapping. 

    • Cartography/cartographic standards and specifications. 

    • GIS programming tools and standards for GIS application development. 

    • Document requirements. 

  • Written Oral Communications - Confers in writing and/or orally with county management, division directors, staff, users, vendors, and the IT Director to convey information (Status Reports), conduct feasibility studies, provide cost estimates, prepare system development plans and schedules to identify and document users' needs to develop systems and install Oracle technology.

KNOWLEDGE, ABILITIES AND SKILLS

  • Knowledge of systems architecture process

  • Knowledge of enterprise-based applications.   

  • Knowledge of Business Process Modeling and Notation or Archimate

  • Preferred knowledge of GIS and Database systems.

  • Knowledge of integration of database design and definition. 

  • Experience in vendor management

  • Knowledge of the principles of system documentation and vendor productivity tools.

  • Ability to recognize incorrect information or work and take remedial actions independently.

  • Ability to plan, assign, train, coordinate and supervise the work of others.

  • Ability to use good judgment in administrative and personnel situations/matters and make independent decisions.

  • Ability to identify and correct problems with the system. 

  • Ability to write, test and debug system and related macros. 

  • Ability to use independent judgment; to plan, organize, train

MINIMUM QUALIFICATIONS

  • Graduate of an accredited four-year college or university and have a minimum of six years' programing, analysis, and design including increasing technical experience with an emphasis on enterprise architecture and / or relational database design, including three years of experience as a supervisor or manager of information technology professionals.

  • Must possess a valid driver's license and be able to secure a valid Florida driver's license at the time of employment in this classification.

  • A comparable amount of related training and experience may be substituted for the minimum qualifications.

SPECIAL REQUIREMENTS

  • Must provide and utilize personal transportation in daily travel to remote sites to perform service calls as required.

  • Must have a home telephone (or cell phone) within thirty days of employment in this classification as employee is subject to call out.

  • This full-time position is based in Polk County, Florida. Flexibility may be required to support emergencies outside of regular business hours.

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens. 


 

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