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Application Support Manager Jobs in Florida (NOW HIRING)

City of Sunrise

$95K - $134K/yr

Additionally, it supports the rollout of new utility-related software and collaborates with City ... Manages and maintains third-party software integrations, ensuring seamless interoperability with ...

Kavaliro

Revenue Support Manager

Jacksonville, FL · On-site

Kavaliro is seeking a Revenue Support Manager for our local Jacksonville client who will play an ... Serve as a primary contact for inquiries related to new account creation and credit application ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Florida

Application Support Manager information

See Florida salary details

$45.6K

$80K

$123.7K

How much do application support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support manager in Florida is $79,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $94,900.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Florida? The most popular types of Application Support jobs in Florida are:
What are popular job titles related to Application Support Manager jobs in Florida? For Application Support Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Application Support Manager jobs in Florida look for? The top searched job categories for Application Support Manager jobs in Florida are:
What cities in Florida are hiring for Application Support Manager jobs? Cities in Florida with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,971 per year, or $38.4 per hour.

Advanced Application Analyst - Press Ganey & Corporate Application Support

Lee Health

Fort Myers, FL • On-site, Remote

$43.59 - $56.66/hr

Full-time

Re-posted 14 days ago

Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

417th of 887 rated healthcare providers

Job description

Location: Remote - Florida
Department: Corporate Systems and IT Administration
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $43.59 - $56.66 / hour
Position Summary
We are seeking an experienced Advanced Application Support Analyst to serve as the primary support resource for Press Ganey survey platforms (Employee Experience, Patient Experience, Culture of Safety, and CMS-mandated surveys), SAP Concur Travel & Expense Management, Procare or similar physician compensation applications, and additional systems supporting key corporate functions.
This role ensures reliable system performance, timely issue resolution, strong vendor coordination, and high-quality support for end users across the organization. The ideal candidate brings a strong background in multi-application support, excellent communication skills, and a proactive approach to improving user experience and operational efficiency.
Key Responsibilities
Press Ganey Survey Support (Primary Focus)
  • Serve as the primary system administrator and support contact for all Press Ganey platforms.
  • Manage survey setup, configuration, scheduling, and distribution across Employee Experience, Patient Experience, Culture of Safety, and CMS-required surveys.
  • Troubleshoot system issues, coordinate with Press Ganey technical support, and ensure timely resolution.
  • Support data extracts, reporting needs, and dashboard access for leaders and stakeholders.
  • Maintain documentation, training materials, and communication related to survey processes.

SAP Concur Travel & Expense Support
  • Provide Tier 1-2 support for Concur Travel & Expense Management.
  • Assist with user setup, policy configuration, workflow routing, and troubleshooting.
  • Partner with Finance and HR to ensure compliance with organizational travel and expense policies.
  • Support reporting, audits, and system updates.

Procare (or Similar Physician Compensation Application) Support
  • Provide functional and technical support for Procare or comparable physician compensation systems.
  • Assist with compensation plan setup, data validation, workflow troubleshooting, and reporting.
  • Partner with Finance, Physician Services, and HR to ensure accurate and timely compensation processing.
  • Coordinate with vendors on system issues, enhancements, and upgrades.

Corporate Application Support
  • Provide functional and technical support for additional corporate applications as assigned (HR, Finance, Compliance, Operations, etc.).
  • Monitor system performance, escalate issues to vendors or internal teams, and track resolution.
  • Assist with testing, upgrades, enhancements, and integrations.
  • Maintain accurate documentation, knowledge articles, and support procedures.

Qualifications
Required
  • 3+ years of experience supporting a variety of business applications in a corporate or healthcare environment.
  • Strong analytical, troubleshooting, and customer service skills.
  • Ability to manage multiple systems, priorities, and stakeholders simultaneously.
  • Experience working with vendors and cross-functional teams.

Strongly Preferred
  • Press Ganey system support experience (administration, survey setup, reporting, or technical troubleshooting).
  • Experience supporting Procare or similar physician compensation applications.

Preferred
  • Epic Systems experience or understanding, especially related to overall Epic system configuration/understanding, patient experience workflows, data integration, or reporting.
  • Experience with SAP Concur or other enterprise travel/expense systems.
  • Familiarity with healthcare operations, HR systems, or quality/safety reporting tools.

Key Competencies
  • EXCEPTIONAL TIME MANAGEMENT SKILLS
  • Excellent communication and customer-support skills
  • Strong attention to detail and process orientation
  • Ability to translate user needs into system solutions
  • Comfort working in fast-paced, deadline-driven environments
  • Collaborative mindset with a focus on continuous improvement

Work Environment
  • Full-time position
  • Ability to work 100% Remote within the State of Florida
  • Occasional after-hours support during system updates or survey cycles

What Lee Health employees say

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Hours and flexibility

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916

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