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Application Support Manager Jobs in Florida (NOW HIRING)

Apptad, Inc.

IFS 7 Application Support

Tampa, FL · On-site +1

IFS 7 Application Support Location-Hybrid 2-3 days a week in any of the locations (Tampa, FL OR ... Incident Problem Management: Logging and tracking tickets, resolving incidents and service requests ...

Citi

Application Support Intermediate Analyst

Tampa, FL · On-site

The Application Support Intermediate Analyst is a developing professional role. Deals with most ... Knowledge/ experience of problem Management Tools. Understands of how own sub-function integrates ...

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Application Support Manager information

See Florida salary details

$45.6K

$80K

$123.7K

How much do application support manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for application support manager in Florida is $79,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $94,900.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
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For Application Support Manager jobs in Florida, the most frequently searched job titles are:

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The top searched job categories for Application Support Manager jobs in Florida are:

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Cities in Florida with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Florida as of September 2026, with employment types broken down into 67% Full Time, 4% Part Time, 4% Temporary, 23% Contract, and 2% Nights. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,971 per year, or $38.4 per hour.

Programmer Analyst - Application Support

Windermere, FL • On-site

Fresh Express
Food and Drink Manufacturing • 1 - 5K employees
Learn more about Fresh Expressexternal

Full-time

Re-posted 25 days ago

Key responsibilities

  • Administer, configure, and maintain the ERP system to ensure smooth operation and optimal performance.

  • Monitor system health, identify issues, and proactively implement corrective actions.

  • Collaborate with cross-functional teams to understand business needs and translate them into system requirements and configurations.

Fresh Express rating

6.6

Company rating: 6.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

The Programmer Analyst - Application Support is experienced with RPG/RPGLE development and or ERP Support Analyst with expertise in PRMS, BPIC, MAPICS or similar AS/400 based solutions to join our team.As a developer you will play a critical role in the ongoing support of our ERP and EDI system. The Programmer Analyst - Application Support will also play a crucial role in the design, development, and support of our IBM I (AS/400) platform applications.The Programmer Analyst - Application Support at Fresh Express has knowledge in the areas of Manufacturing, Distribution, Financials, or Supply Chain Methodologies we be a plus.Responsibilities:Administer, configure, and maintain the ERP system to ensure smooth operation and optimal performance.Monitor system health, identify issues, and proactively implement corrective actions.Collaborate with cross-functional teams to understand business needs and translate them into system requirements and configurations.Provide user support and timely resolution to ERP related issues and inquiries.Conduct root cause analysis for system problems, develop solutions, and work with the development team to implement necessary fixes.Work closely with developers and IT teams to deploy enhancements and updates.Proven experience as an RPGLE Developer, including expertise in RPGLE, RPG, GL, and DB2 on the IBM I platform (AS/400).Assist in the planning and execution of ERP system enhancements, customizations, and upgrades.Conduct thorough testing of system changes to ensure functionality and minimize disruptions.Oversee the setup, configuration, and maintenance of EDI interfaces with external partners and customers.Collaborate with business stakeholders and trading partners to establish EDI transaction requirements and mapping specifications.Troubleshoot EDI-related issues and participate in the resolution of data exchange challenges.Maintain comprehensive documentation of ERP system configurations, processes, and modifications.Conduct training sessions for end-users and stakeholders to enhance system understanding and efficiency.Identify opportunities for process improvement and automation within the ERP system and EDI processes.Requirements:3+ years of experience working with PRMS ERP system in a functional or technical capacity.Strong understanding of ERP concepts and methodologies such as Manufacturing, Supply Chain, and/or Finance a plus.Proficiency in EDI standards (ANSI X12, EDIFACT, etc.) and hands-on experience with EDI setup and mapping.Rotating 24/7 Support: expected to participate in afterhours support, typically every 2-3 months for a 2-week period.Travel 15-20% to provide regional support in the form of training or system implementationFamiliarity with PRMS data structures, tables, and relational databases a plus.Excellent problem-solving skills and the ability to troubleshoot complex technical issues.Strong communication and interpersonal skills, capable of working collaboratively with cross-functional teams and external partners.Detail-oriented, organized, and able to prioritize tasks in a fast-paced environment.For Developers: Experience as an RPG/RPGLE, CL, AND DB2, TURNOVER Change Management or other similar change management software preferred.Education:Bachelor's in Computer Science, Information Technology, or a related field preferred.Other Information:The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Job Posted by ApplicantPro

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