We're seeking a future team member for the role of Production Services Application Support Analyst ... In this role, you'll make an impact in the following ways: • Responsible for managing overall ...
We're seeking a future team member for the role of Production Services Application Support Analyst ... In this role, you'll make an impact in the following ways: • Responsible for managing overall ...
... Application Support team supporting the asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the Aladdin platform supporting ...
... Application Support team supporting the asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the Aladdin platform supporting ...
Senior Application Support Engineer (SRE)
Tampa, FL · Hybrid
$53.75 - $71.50/hr
You will go beyond traditional application support by applying Site Reliability Engineering (SRE) ... Proven ability in root cause analysis, incident management, and problem resolution * Hands-on ...
Senior Application Support Engineer (SRE)
Tampa, FL · Hybrid
$53.75 - $71.50/hr
You will go beyond traditional application support by applying Site Reliability Engineering (SRE) ... Proven ability in root cause analysis, incident management, and problem resolution * Hands-on ...
Senior Application Support Engineer (SRE)
Tampa, FL · On-site
$53.75 - $71.50/hr
You will go beyond traditional application support by applying Site Reliability Engineering (SRE) ... Proven ability in root cause analysis, incident management, and problem resolution * Hands-on ...
Senior Application Support Engineer (SRE)
Tampa, FL · On-site
$53.75 - $71.50/hr
You will go beyond traditional application support by applying Site Reliability Engineering (SRE) ... Proven ability in root cause analysis, incident management, and problem resolution * Hands-on ...
Works with the Manager and Director of RCM Applications Management Support. TASKS AND ... Application performance (response time, throughput volume, etc) - Regression: Repeat testing ...
Quick apply
Works with the Manager and Director of RCM Applications Management Support. TASKS AND ... Application performance (response time, throughput volume, etc) - Regression: Repeat testing ...
Job Title L3 Application Support EngineerTechnology Stack Java| Spring Boot| AngularExperience 610 ... Ensure adherence to SLAs| incident management| and change management processes.Participate in ...
Job Title L3 Application Support EngineerTechnology Stack Java| Spring Boot| AngularExperience 610 ... Ensure adherence to SLAs| incident management| and change management processes.Participate in ...
RCM Application Management Support Team Lead
Clearwater, FL · On-site
$72K/yr
Works with the Manager and Director of RCM Applications Management Support. TASKS AND ... Application performance (response time, throughput volume, etc) - Regression: Repeat testing ...
RCM Application Management Support Team Lead
Clearwater, FL · On-site
$72K/yr
Works with the Manager and Director of RCM Applications Management Support. TASKS AND ... Application performance (response time, throughput volume, etc) - Regression: Repeat testing ...
IT Support Supervisor
Tampa, FL · Remote
$85K - $115K/hr
Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...
Quick apply
IT Support Supervisor
Tampa, FL · Remote
$85K - $115K/hr
Lead, coach, and develop a remote team of IT training and application support specialists * Assign workloads, manage schedules, establish priorities, and monitor team performance * Oversee the ...
Job Title L3 Application Support EngineerTechnology Stack Java| Spring Boot| AngularExperience 610 ... Ensure adherence to SLAs| incident management| and change management processes.Participate in ...
Job Title L3 Application Support EngineerTechnology Stack Java| Spring Boot| AngularExperience 610 ... Ensure adherence to SLAs| incident management| and change management processes.Participate in ...
Management + Supervisors TO VIEW ALL CURRENT JOB OPPORTUNITIES: CLICK THE LINK to see all active ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Management + Supervisors TO VIEW ALL CURRENT JOB OPPORTUNITIES: CLICK THE LINK to see all active ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Job Title L3 Application Support EngineerTechnology Stack Java| Spring Boot| AngularExperience 610 ... Ensure adherence to SLAs| incident management| and change management processes.Participate in ...
Job Title L3 Application Support EngineerTechnology Stack Java| Spring Boot| AngularExperience 610 ... Ensure adherence to SLAs| incident management| and change management processes.Participate in ...
Management + Supervisors TO VIEW ALL CURRENT JOB OPPORTUNITIES: CLICK THE LINK to see all active ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Management + Supervisors TO VIEW ALL CURRENT JOB OPPORTUNITIES: CLICK THE LINK to see all active ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...
Application Support Analyst I (Utility Billing)
Oakland Park, FL · On-site
$95K - $134K/yr
Additionally, it supports the rollout of new utility-related software and collaborates with City ... Manages and maintains third-party software integrations, ensuring seamless interoperability with ...
Application Support Analyst I (Utility Billing)
Oakland Park, FL · On-site
$95K - $134K/yr
Additionally, it supports the rollout of new utility-related software and collaborates with City ... Manages and maintains third-party software integrations, ensuring seamless interoperability with ...
Tax Preparation Support Manager
Orlando, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Orlando, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Plant City, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Plant City, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Orlando, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Orlando, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Lakeland, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Lakeland, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
The Villages, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
The Villages, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations ... Develop and manage project plans and corrective action plans, driving them through to completion ...
Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations ... Develop and manage project plans and corrective action plans, driving them through to completion ...
Tax Preparation Support Manager
Orlando, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Tax Preparation Support Manager
Orlando, FL · On-site
$50K - $70K/yr
... Support Manager to join our team in central Florida! In this leadership role, you'll play a key ... I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will ...
Application Support Manager information
See Florida salary details
$45.6K - $52.7K
12% of jobs
$52.7K - $59.8K
9% of jobs
$62.4K is the 25th percentile. Wages below this are outliers.
$59.8K - $66.9K
11% of jobs
The median wage is $71.7K / yr.
$66.9K - $74K
27% of jobs
$74K - $81.1K
5% of jobs
$81.1K - $88.2K
4% of jobs
$92.6K is the 75th percentile. Wages above this are outliers.
$88.2K - $95.3K
11% of jobs
$95.3K - $102.4K
2% of jobs
$102.4K - $109.5K
5% of jobs
$109.5K - $116.6K
7% of jobs
$116.6K - $123.7K
6% of jobs
$45.6K
$80K
$123.7K
How much do application support manager jobs pay per year?
How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?
What skills do application support managers need?
What is the difference between Application Support Manager vs Application Support Specialist?
| Aspect | Application Support Manager | Application Support Specialist |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, and ensures service quality | Provides technical support, troubleshoots issues, and assists users |
| Required Skills | Leadership, communication, technical knowledge | Technical troubleshooting, customer service skills |
| Certifications | ITIL, relevant technical certifications | ITIL, basic technical certifications |
| Work Environment | Management, team coordination, client interaction | Help desk, technical support, user interaction |
The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.
What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?
What does an application support manager do?
What is the career path for application support manager?
What does an application support manager do?
Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 29 days ago
BNY Mellon rating
7.3
Based on 52 frontline employees who took The Breakroom Quiz
124th of 150 rated financial services
Job description
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Production Services Application Support Analyst to join our Middle Office team. This role is located in Pittsburg, PA or Lame Mary, FL.
In this role, you'll make an impact in the following ways:
• Responsible for managing overall availability, reliability, and defect prevention.
• Respond to, diagnose, and resolve service disruptions
• Identify, define, and implement required monitoring and automation solutions
• Work closely with developers on continuous integration / continuous delivery solutions
• Conduct root cause analysis for complex production issues
• Reviews and evaluates project plans and objectives to ensure they meet system needs.
• Monitors changes to applications and their operating environment
• Create and maintain support documentation and procedures
• Ability to deal with time sensitive issues in support of critical service level commitments
• Contributes to the achievement of area objectives
• Should be willing to work weekends
To be successful in this role, we're seeking the following:
- Bachelor's degree in Information Technology, Computer Science, or a related field. * Typically 4-6 years of experience. Strong analytical and problem-solving skills with a focus on client service. - Excellent communication and collaboration abilities to work effectively across teams. - Proficiency in managing and resolving complex technical issues in a fast-paced environment.2-4 years of diverse experience in multiple areas of information technology required.Experience in the securities or financial services industry is a plus.
- Knowledge and/or prior experience supporting Middle office trade processing and trade flow.Reconcile and validate trade capture and day trading activity in a timely and accurate manner.
- Coordinate with front office and other support teams, locally and globally, to address trade-related enquiries and issues.
- Analytic and data-driven experience in supporting applications as part of the trade lifecycle.
- Experience in deployment and strong debugging skills in Docker.Linux system administration experience.
- Experience with IBM MQ/messaging and Rabbit MQ middleware queues.Experience with Ruby and Java framework applications.
- Experience with PostgreSQL databases and writing complex SQL queries.
- Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions.
- Familiarity with ITIL Service Management.Troubleshoot and escalate alerts that cannot be resolved to the appropriate section.
- Prioritize and handle service requests, incidents, change management, and problem tickets.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About Us
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
What BNY Mellon employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About BNY Mellon
Sourced by ZipRecruiter
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1784