ZipRecruiter

Log In

1

Application Support Manager Jobs in Ontario (NOW HIRING)

Maarut

Provides expertise and technical knowledge about an application or suite of applications ... Manages coordination at a local and international level where required Delivers regular and ...

previous pagenext page

Showing results 21-40

All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Ontario

Application Support Manager information

See Ontario salary details

$65.5K

$126K

$164.5K

How much do application support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for application support manager in Ontario is $126,018.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,500.00 and $146,000.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Ontario?

The most popular types of Application Support jobs in Ontario are:

What job categories do people searching Application Support Manager jobs in Ontario look for?

The top searched job categories for Application Support Manager jobs in Ontario are:

What cities in Ontario are hiring for Application Support Manager jobs?

Cities in Ontario with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $126,018 per year, or $60.6 per hour.

RQ10557 - Application Support Specialist - Senior

Source Code

Toronto, ON • On-site

CA$55.52 - CA$59.48/hr

Full-time

Posted 22 days ago

Job description

RQ10557 - Application Support Specialist - Senior
Duration : 7 Months (155 Business Days) + 1 Possible extension

Location: ONSITE at 40 St Claire Avenue West

Must Have:

  • 5+ years of demonstrated experience in coordinating and facilitating project teams to ensure project deliverables are delivered on time and adhere to government and ministry standards
  • Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
  • Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
  • Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
  • Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
  • Maintains and updates technical documents and procedures.
  • Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.

Responsibilities:

  • Provides support to teams within the organization, and to external clients when required.
  • Manage JIRA /eSMT incident tickets and work with project managers/product managers to ensure that ticket s are resolved within SLAs.
  • Identify and facilitate resolution of application issues by facilitating collaboration between various stakeholders.
  • Maintains and updates technical documents and procedures.
  • Work with Project/Product Manager (PM) towards creating performance measurement dashboards (such as JIRA/Devops/Power BI etc.) including sprint performance, sprint velocity, financial performance, and others.
  • Work with the PM towards maintaining client relations, facilitating client meetings and managing client expectations, preparing presentation materials, onboarding, and offboarding project resources.
  • Work with Project/Product Manager (PM) towards facilitating and conducting end user training sessions, develop training materials (manuals or videos), preparing meeting minutes and other documents.
  • Monitor and manage service agreements (budget, scope. timelines), identifying key performance indicators and raising flags as needed.
  • Support other activities as assigned by project/product managers.

General Skills:

  • Sound knowledge of production applications support process (ITIL) including incident management, change management, deployment, support, and upgrades.
  • Experience responding to queries and resolving issues with specified software applications and escalating or closing tickets, as necessary.
  • A team player with a track record of meeting deadlines, managing competing priorities and client relationship management experience.
  • Ability to explain complex ideas to those with limited IT and systems knowledge.
  • Exceptional verbal and written communication skills.
  • Listening ability and patience.
  • Extraordinary customer service and relationship management experience.

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

  • $55.52/hr - $59.48/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

  • $44.42/hr - $47.58/hr T4