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Application Support Manager Jobs in Markham, ON (NOW HIRING)

TFI Canada

Application Support Analyst

Bolton, ON · On-site

CA$68K - CA$72K/yr

SERV) is a Canadian facilities-management and essential commercial services company built through ... As Elevate consolidates its operating companies onto TFI's platform, the Application Support ...

Air-tek

Application Support Analyst

Toronto, ON · On-site

CA$60K - CA$90K/yr

We are seeking an experienced Senior Application Support Analyst with strong customer-facing ... In this role, you will manage high-impact customer inquiries, ensure swift responses across our ...

Berkley

Enterprise Application Support Lead

Toronto, ON · On-site +1

Responsibilities This role is open to Manager-level or Director-level depending on candidate's experience and qualifications Position Summary: We are looking for an Enterprise Application Support ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Markham, ON

Application Support Manager information

See Markham, ON salary details

$62.1K

$119.4K

$155.8K

How much do application support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for application support manager in Markham, ON is $119,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,529.00 and $138,319.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Markham, ON are hiring for Application Support Manager jobs?

Cities near Markham, ON with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $119,388 per year, or $57.4 per hour.

Application Support Manager

BMO Capital Markets

Toronto, ON • On-site

Full-time

Medical, Life, Retirement

Posted 12 days ago

Job description

Application Deadline:

08/27/2026

Address:

4100 Gordon Baker Road

Job Family Group:

Technology
Role Overview

Leads a team responsible for the 24x7 operational support, monitoring, stability, and continuous improvement of mission-critical banking applications serving Commercial and Institutional clients. Accountable for ensuring high availability, resilience, service reliability, and operational excellence across production environments while minimizing customer impact and business disruption.

Provides leadership and oversight for production monitoring, incident response, problem management, root cause analysis, service restoration, risk mitigation, and support processes. Collaborates with application development, infrastructure, security, vendors, and business stakeholders to maintain stable and secure banking services that meet established service level objectives and regulatory requirements.

The application supports critical payment, cash management, file transmission, and client-facing business services where system outages or processing failures may have significant customer and business impact.

Key AccountabilitiesProduction Operations & Service Stability
  • Leads a high-performing Application Support team responsible for 24x7 production monitoring, operational support, and service restoration activities.
  • Ensures the stability, availability, performance, scalability, resiliency, and recoverability of critical banking applications and supporting platforms.
  • Establishes and manages operational support processes, production readiness standards, monitoring strategies, and service-level commitments.
  • Oversees daily production operations, scheduled processing activities, batch executions, file transmissions, and critical business processing windows.
  • Continuously evaluates application health, operational risks, support metrics, and service trends to drive proactive improvements.
Incident Management & Service Restoration
  • Leads Major Incident, Critical Incident, and Severity-1 event management activities.
  • Coordinates rapid response and recovery efforts involving support teams, infrastructure teams, vendors, and business stakeholders.
  • Acts as an escalation point for complex production issues and customer-impacting events.
  • Ensures timely communication, stakeholder updates, executive reporting, and customer impact assessments during incidents.
  • Drives post-incident reviews, root cause analysis (RCA), corrective actions, and preventative measures to reduce recurring incidents.
Level 2 Application Support
  • Provides leadership and oversight for Level 2 application investigation, troubleshooting, and issue resolution.
  • Guides teams in diagnosing application defects, integration failures, performance degradation, infrastructure-related issues, and operational incidents.
  • Partners with Development and Engineering teams for Level 3 escalation and long-term remediation.
  • Ensures support teams maintain strong application knowledge and operational expertise across business processes, data flows, interfaces, and technologies.
Problem Management & Continuous Improvement
  • Leads problem management processes to identify recurring issues, operational risks, and systemic weaknesses.
  • Drives permanent fixes, automation opportunities, knowledge management, and operational efficiencies.
  • Implements monitoring enhancements, alert optimization, self-healing capabilities, and support process improvements.
  • Uses operational metrics and incident trends to improve service reliability and customer experience.
Change, Release & Production Readiness
  • Governs production change implementation activities and ensures operational readiness before deployment.
  • Reviews change requests, release plans, rollback strategies, and support requirements.
  • Ensures all releases meet production support, resiliency, security, and business continuity standards.
  • Participates in go-live activities and provides leadership during high-risk production implementations.
Vendor & Stakeholder Management
  • Builds strong partnerships with business stakeholders, technology teams, infrastructure teams, security teams, and external vendors.
  • Manages vendor relationships related to operational support, service management, escalations, compliance, and support agreements.
  • Ensures vendors meet contractual obligations, response targets, and operational performance expectations.
  • Provides operational reporting and service reviews to senior leadership and stakeholders.
Risk, Compliance & Resiliency
  • Ensures adherence to operational risk controls, security policies, audit requirements, regulatory obligations, and technology standards.
  • Leads Disaster Recovery testing, Business Continuity planning, operational resiliency exercises, and production recovery validation.
  • Identifies and mitigates operational risks before they impact business operations or customers.
People Leadership
  • Builds, develops, and leads a highly skilled Application Support organization.
  • Establishes clear accountability for service quality, incident response, operational excellence, and customer focus.
  • Coaches employees, builds technical capabilities, supports career development, and recognizes strong performance.
  • Creates a culture of ownership, continuous improvement, collaboration, and operational discipline.
  • Fosters a culture aligned to BMO purpose, values, diversity, inclusion, and customer-centricity.
Enterprise Leadership
  • Serves as a subject matter expert on production operations, incident management, operational resilience, and application support practices.
  • Provides strategic guidance on support models, operational risk management, support transformation, and automation initiatives.
  • Applies expertise to resolve highly complex, ambiguous, and business-critical operational challenges.
  • Broader accountabilities may be assigned as required.
Risk Management

Take measured risks while protecting the Bank by applying the Risk Management Framework in the execution of responsibilities, making risk-informed decisions that align with business objectives, regulatory requirements, customer commitments, and operational resilience expectations.

QualificationsAdvanced Level Proficiency
  • Production Support & Application Operations
  • Incident Management & Major Incident Leadership
  • Problem Management & Root Cause Analysis
  • Service Availability & Reliability Engineering
  • Application Monitoring & Alert Management
  • IT Service Management (ITSM)
  • Change & Release Management
  • Disaster Recovery & Business Continuity
  • Operational Risk Management
  • Service Level Management
  • Vendor Management
  • Stakeholder Management
  • Cloud Platforms & Infrastructure Operations
  • DevOps & Production Operations
  • Data Analysis & Operational Reporting
  • Continuous Improvement & Process Optimization
  • Leadership & Team Development
  • Verbal and Written Communication Skills
  • Analytical & Problem-Solving Skills
  • Cross-Functional Collaboration
  • Decision Making Under Pressure
  • Managing Ambiguity & Complex Operational Events
Intermediate Level Proficiency
  • Cybersecurity & Information Security Controls
  • Application Architecture & System Design
  • API & Integration Technologies
  • Automation & Scripting
  • ITIL Processes & Service Management Frameworks
  • Learning Agility
  • Creative Thinking
  • Change Leadership
Experience
  • Typically 7+ years of technology experience with significant experience in Production Support, Application Operations, Incident Management, or Service Reliability roles.
  • 3+ years of leadership experience managing application support or production operations teams.
  • Experience supporting business-critical applications in Banking, Payments, Financial Services, or other highly regulated industries.
  • Experience managing major incidents, service restorations, escalations, disaster recovery testing, and production risk management.
  • Post-secondary degree in Computer Science, Information Technology, Engineering, or related field, or an equivalent combination of education and experience.
  • Seasoned technology professional with strong application support, operational leadership, and service management expertise.
  • Must have experience in:

Production Support & Incident Management

P1/P2 incident handling

RCA and problem management

SLA and operational risk management

Application Architecture & Integration

APIs, microservices, batch processing

Middleware and upstream/downstream dependencies

Cloud & DevOps

AWS fundamentals

CI/CD pipelines

OpenShift/Kubernetes concepts

Monitoring & Observability

Dynatrace, CloudWatch, Splunk

Alerting, logging, performance monitoring

Database & Troubleshooting

SQL and data analysis

End-to-end issue investigation

Payments & File Transfer Technologies

SFTP, AS2, FTPS, Connect:Direct

PGP encryption and payment processing flow

Salary:

$94,600.00 - $176,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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