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Application Support Manager Jobs in Markham, ON (NOW HIRING)

Fidelity International

Client Support Manager

Toronto, ON · On-site

CA$70K - CA$105K/yr

The Client Support Manager has a thorough understanding of FCC's product suite and system set-ups ... support requests and application defects. Analyze issues and recommend solutions. * Perform ...

Magellan

F404 Field Support Manager

Mississauga, ON · On-site

CA$100K - CA$110K/yr

Manage MAM PGS employees co-located with DND to ensure technical support services are provided in a ... Personal information associated with any job application will not be shared with or retained by any ...

TMX Group

AV Support Intern

Toronto, ON · On-site

CA$20 - CA$25/hr

Actively manage live production components during high-profile events, including operating video ... For this role AI-assisted tools are utilised as one input in the application and screening process.

Urbacon

IT Support Specialist

Toronto, ON

Manage routine access, permissions, mailbox, and SharePoint sharing requests * Maintain application FAQs and troubleshooting guides, and open and track vendor support tickets through to closure ...

Scotiabank

Senior Application Developer

Toronto, ON · On-site

The incumbent is responsible for supporting multiple projects, partially application support, as ... management and private banking, corporate and investment banking, and capital markets. At ...

Scotiabank

Technical support Analyst

Toronto, ON · On-site

Experince in Application Support, Log Monitoring, Debugging and Incident Management Process Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose ...

Pigment

Product Operations Specialist

Toronto, ON · On-site

Manage High-Volume Support Tickets: Take ownership of ticket categories that represent a ... Application Support * Technical Support in a SaaS environment * Support Operations * Product ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Markham, ON

Application Support Manager information

See Markham, ON salary details

$62.1K

$119.4K

$155.8K

How much do application support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for application support manager in Markham, ON is $119,388.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,529.00 and $138,319.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Markham, ON are hiring for Application Support Manager jobs?

Cities near Markham, ON with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Markham, ON as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 5% Hybrid, and 7% Remote job distribution, with an average salary of $119,388 per year, or $57.4 per hour.

Application Support & Automation Analyst (Fixed-Term)

Hitachi

Toronto, ON

CA$84K - CA$127K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Location:

Toronto, Ontario, Canada

Job ID:

R0139860

Date Posted:

2026-08-11

Company Name:

Hitachi Rail Canada Inc.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Job Description:

The Application Support and Automation Analyst will provide Tier 2/3 support and lead automation delivery across multiple enterprise engineering platforms. The role combines hands-on technical work, including Python-based automation, DXL audit scripting, platform customization through Jenkins pipelines, and REST API-driven audits and reporting, with delivery leadership responsibilities such as sprint planning, task estimation, code review, and resource coordination. They independently manage the full lifecycle of automation initiatives while maintaining service quality and SLA compliance.

Key Responsibilities

  • Provide Tier 2/3 support for IBM DOORS, Jira, Siemens Polarion, and TMSD (C# internal application).

  • Develop Python automation scripts using the Jira SDK to automatically fulfill service requests.

  • Customize Siemens Polarion using Python scripts and Jenkins pipeline integrations.

  • Write DXL scripts to audit IBM DOORS data for compliance and quality reporting.

  • Build Python REST API scripts to audit enterprise engineering platforms and persist results to a database.

  • Administer Jira and Jira Service Management, including workflows, automation rules, SLAs, and portal configuration.

  • Troubleshoot and maintain Jenkins CI/CD pipelines.

  • Lead sprint planning activities, including task creation, story point assignment, progress tracking, and delivery management.

  • Conduct code reviews for all automation deliverables before production deployment.

  • Document procedures, scripts, and configurations.

Key Requirements

  • 5+ years of relevant industry experience in application support, platform engineering, or a technical lead role.

  • Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, or a related field.

  • Proficiency in Python (Jira SDK, REST APIs), Groovy, DXL, Bash, and basic C#.

  • Hands-on experience with Jira and Jira Service Management administration and customization.

  • Practical experience with Jenkins pipeline configuration and troubleshooting.

  • Experience with IBM DOORS and Siemens Polarion support and customization.

  • Working knowledge of SQL and database operations for operational reporting.

  • Strong Agile delivery skills, including sprint planning, estimation, and backlog grooming.

Preferred Skills and Experience

  • ITIL, PMP, or Atlassian certifications are considered an asset.

  • Advanced DXL scripting for IBM DOORS audits and workflow automation.

  • Experience with Polarion ALM customization using Python and Jenkins in an enterprise environment.

  • Agile or ITSM certifications (e.g., Scrum Master, SAFe, ITIL v4).

  • Experience managing resources across distributed or global teams.

  • Experience with scripting and automation using Bash, Python, Groovy, DXL (DOORS), or similar technologies.

  • Experience and knowledge of Platform Engineering.

  • Experience in a similar role within a fast-paced, collaborative environment.

  • Strong communication and collaboration skills.

Base Salary Range:$84,000 - $127,000

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

  • Health, Dental and Vision plans - 100% of premiums are company-paid
  • Retirement Savings Planwith a companymatch
  • Company paid holidays - 3 weeks of vacation
  • Company provided Lifeand accidentInsurance, LTD
  • Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technologyassisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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