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Remote 811 Dig Jobs (NOW HIRING)

Tennessee 811

Locate Request Agent

$19/hr

About Tennessee 811 We're the "Call Before You Dig" service for the state of Tennessee - a 501(c)4 ... Remote work. * Normal physical stamina required including long periods of sitting at a computer.

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How much do remote 811 dig jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for remote 811 dig in the United States is $26.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote 811 Dig Operator, and why are they important?

To thrive as a Remote 811 Dig Operator, you need a solid understanding of utility locating procedures, safety protocols, and often a background in construction or utility services. Familiarity with GIS mapping software, ticket management systems, and specialized location equipment is typically required. Strong attention to detail, clear communication, and problem-solving skills help operators accurately assess and coordinate remote digging activities. These skills are crucial to prevent utility damages, ensure safety, and maintain efficient project workflows.

What is a Remote 811 Dig?

A Remote 811 Dig refers to a service where requests to locate underground utilities are submitted and managed remotely, often through online platforms or phone calls, before any digging or excavation project begins. The 811 system connects you with local utility companies, who then mark underground lines so you can dig safely. This process helps prevent accidental damage to buried infrastructure, injuries, and service interruptions. Remote 811 Dig services are essential for contractors, homeowners, and anyone planning to excavate to ensure compliance with safety regulations.

What is the difference between Remote 811 Dig vs Remote 811 Locating Technician?

AspectRemote 811 DigRemote 811 Locating Technician
Certifications811 Dig Ticket Certification, OSHA811 Dig Ticket Certification, OSHA
Work EnvironmentFieldwork, outdoor, utility linesFieldwork, outdoor, utility lines
Employer UsageUtility companies, contractorsUtility companies, contractors

Remote 811 Dig and Remote 811 Locating Technician roles share similar certifications and work environments, focusing on underground utility locating and safety. The main difference lies in terminology; 'Dig' emphasizes excavation activities, while 'Locating Technician' highlights the identification of underground utilities. Both roles are essential in utility safety and often overlap in job duties, but the terminology may vary by employer or region.

What are the typical daily responsibilities of a Remote 811 Dig specialist, and how do they collaborate with field teams?

A Remote 811 Dig specialist is primarily responsible for processing and responding to excavation requests by reviewing site maps, utility records, and digital documentation to identify the presence of underground utilities. Daily tasks include communicating with excavators, utility companies, and internal field teams to ensure safe digging practices and prevent damage. Collaboration is key, as Remote 811 Dig specialists often coordinate with on-site locators to clarify site details and provide guidance based on digital information. This role relies heavily on attention to detail, strong communication skills, and the ability to manage multiple requests efficiently in a remote environment.
More about Remote 811 Dig jobs
What cities are hiring for Remote 811 Dig jobs? Cities with the most Remote 811 Dig job openings:
What are the most commonly searched types of 811 Dig jobs? The most popular types of 811 Dig jobs are:
What states have the most Remote 811 Dig jobs? States with the most job openings for Remote 811 Dig jobs include:
What job categories do people searching Remote 811 Dig jobs look for? The top searched job categories for Remote 811 Dig jobs are:
Remote 811 Dig jobs near you
Infographic showing various Remote 811 Dig job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,057 per year, or $26.5 per hour.

Locate Request Agent

Tennessee 811

Remote

$19/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Location: Remote (TN, AR, GA, IL, KY, MS, OH, SC, and TX)
Department: Call Center
Reports To: Assistant Call Center Supervisor/Call Center Supervisor
Job Type: Full-time, Non-Exempt, Hourly
Base Compensation: $19.00/hour
Job Summary: The Locate Request Agent (LRA) is a non-exempt, hourly role responsible for facilitating the safe excavation of underground facilities by accurately processing locate requests.
Key Responsibilities:
  • Answer incoming calls in a professional and courteous manner from excavators, utility members, and the public.
  • Ensure all necessary details are gathered according to company policies and state law to complete locate requests to notify the appropriate member utilities.
  • Accurately collect and input information regarding excavation sites using the company's ticket processing system (GeoCall).
  • Use mapping software (GeoCall) to locate and verify dig site locations.
  • Handle follow-up requests such as ticket searches, updates, re-sends, and Emergency Voice Notifications.
  • Process after hours locates for our partner states - AL, AR, and MS
  • Requires rotating weekend, holiday, and on-call coverage throughout the year.

Benefits:
  • Competitive salary.
  • Comprehensive health insurance.
  • Paid time off and holidays.
  • Retirement plan options.
  • Other standard benefits.

Non-Discrimination Statement: The company is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
About Tennessee 811
We're the "Call Before You Dig" service for the state of Tennessee - a 501(c)4 nonprofit organization dedicated to preventing damage to underground utilities. Our work keeps our communities connected and safe.
Funding for our mission-driven service is provided by member utility companies operating or maintaining underground facilities throughout the state. We cover all 95 counties in Tennessee, and we are the only one-call service in the state.
Requirements
Qualifications & Skills:
  • Strong telephone etiquette and excellent listening skills for effective communication with callers
  • Previous experience in customer service or call center environment is a plus.
  • Ability to work independently with minimal direct supervision.
  • Competence in maintaining and troubleshooting equipment with only remote IT support.
  • Proficient data entry skills with a high level of accuracy and attention to detail.
  • Ability to read, understand, and interpret maps for accurate excavation site identification.
  • Solid command of the English language, with above average spelling skills.
  • Strong problem-solving abilities and use of sound judgement in a fast-paced environment.

Working Conditions:
  • Remote work.
  • Normal physical stamina required including long periods of sitting at a computer.
  • Occasional stress due to high call volumes
  • Adaptability to frequent interruptions, background activities, and continued verbal communications while speaking with callers.

Salary Description
$19/hr to start; up to $20.50 by end of 1st year

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