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Remote L2 Production Support Jobs in Florida (NOW HIRING)

Radiance Technologies

... support Geospatial Intelligence (GEOINT) production with the opportunity to continue advancement of ... The individual will support advanced remote sensing exploitation functions through detailed ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · Remote

$15 - $19.50/hr

United States - Support Associate (Remote) Interested in providing support to our customers ... productivity and quality. * B eing able to work an assigned schedule that falls within our ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · On-site +1

$15 - $19.50/hr

United States - Support Associate (Remote) Interested in providing support to our customers ... of productivity and quality. - Being able to work an assigned schedule that falls within our ...

Cyclops Inc

Senior Software Engineer (Remote)

Miami, FL · On-site +1

$117K - $154K/yr

Experience owning a service end-to-end, from requirements to production support * Clear product ... Location Remote. USA, Argentina, or Brazil. The role works US business hours (Eastern Time)

Carrier

Light Commercial Product Support Engineer

FL · On-site +1

$79K - $158K/yr

Area of Expertise Product technical support to assist internal Carrier/Bryant/ICP staff, field ... This is a full-time, remote position operating on a standard Monday through Friday, 1st shift ...

Steer

Technical Support Specialist - Remote

Miami, FL · On-site +1

Own product retraining * Maintain up-to-date documentation on procedures and solutions. * Provide ... Experience owning support targets such as ticket completion, response times, or resolution metrics.

Steer

Technical Support Specialist - Remote

Tampa, FL · On-site +1

Own product retraining * Maintain up-to-date documentation on procedures and solutions. * Provide ... Experience owning support targets such as ticket completion, response times, or resolution metrics.

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Remote L2 Production Support information

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

What are popular job titles related to Remote L2 Production Support jobs in Florida? For Remote L2 Production Support jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote L2 Production Support jobs in Florida look for? The top searched job categories for Remote L2 Production Support jobs in Florida are:
What cities in Florida are hiring for Remote L2 Production Support jobs? Cities in Florida with the most Remote L2 Production Support job openings:
Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in Florida as of June 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% Remote job distribution.

Meta Merchandising and Support Representative

ActionLink

Pensacola, FL • On-site, Remote

$19/hr

Part-time

Retirement, PTO

Re-posted 15 days ago

ActionLink rating

7.5

Company rating: 7.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

200th of 483 rated business services

Job description


Power Retail Success as a Part-Time Meta Merchandising and Support Representative!

Position Territory: Pensacola, FL

The Meta Merchandising and Support Representative is a hybrid role responsible for delivering high-quality in-store merchandising execution while also supporting remote L2 support center operations and quality control initiatives.
This position dedicates approximately 70% of time to in-store merchandising execution within assigned retail locations. The remaining 30% is performed remotely from a home office, supporting troubleshooting, case management, and quality control activities.

Schedule and Key Responsibilities:

  • 20-24 hours per week; Tuesdays and Fridays required in-store at assigned retail locations. Mondays, Wednesdays, and Thursdays; work remotely as Support Representative.
Field Merchandising (Approx. 60-70%)
  • Execute merchandising and display maintenance for Meta products.
  • Ensure displays are functional, powered, priced and compliant
  • Install, troubleshoot, and maintain displays
  • Validate inventory and maintain presentation standards
  • Conduct store visits including audits and signage updates
  • Build relationships with retail teams
  • Complete reporting and photo submissions
L2 Support & Quality Control (Approx. 30-40%)
  • Provide remote troubleshooting support
  • Respond to inquiries via phone and email
  • Own issue resolution and documentation
  • Perform quality control audits
  • Support surveys, instructions, and materials planning
  • Monitor parts and communicate trends
What's in it for you
  • Merchandising projects start at $19.00 per hour.
  • W2 employment includes bi-weekly pay schedule and direct deposit
  • Retirement savings - consider our 401(k)-retirement savings plan option with company match
  • Travel reimbursement - store-to-store drive time and mileage assistance
  • Company provided laptop and monthly internet phone stipend
  • Training - paid training is provided to prepare you for program success
  • Time off: paid time off and paid holidays are part of the deal - Take a break and recharge!
  • TapCheck: Actionlink has partnered with TapCheck to provide you access to earned wages before payday. Tapcheck also provides a suite of financial services to help you manage your money.
  • Receive a special incentive after 45 days for working hard and being an Awesome Meta Merchandising and Support Rep!
Talent and Skills We Are Looking For:
  • Electronics Merchandising Specialist experience or equivalent
  • Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution
  • Ability to troubleshoot complex functional displays, determine root-cause problems, and provide solutions
  • Excellent verbal and written communication skills
  • Proven time management and organization skills
  • Proficient in Microsoft Office
  • Willingness and ability to work in field and remotely
Work Experience and Physical Requirements:
  • Travel as needed by vehicle
  • Use a computer, phone and other standard office equipment
  • Mobile and able to sit/stand for 8 (eight) hours
  • Able to lift up to 30 lbs.
  • Basic understanding and ability to use power and hand-held tools

We are an equal employment opportunity employer.

#METAAPP

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