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L2 Production Support Jobs (NOW HIRING)

mthree

Production Support Analyst

Manhattan, NY · On-site

... L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) • Understanding of ... production / SRE environments across large scale distributed global systems Preferred : • ...

CYNET SYSTEMS

SRE

Framingham, MA · On-site

$45 - $50/hr

Strong experience in incident management, L1/L2 production support, root cause analysis (RCA), and complex production troubleshooting. * Hands‑on experience with monitoring and observability tools ...

Redolent, Inc

Software Engineer

Sunnyvale, CA · On-site

... L2 production support for multiple cloud technologies such as Open stack, Cloud Native platform, Microsoft Azure, and Google Cloud Platform for triaging critical issues using various internal and ...

Sonsoft Inc

Production Support Lead

Plano, TX · On-site

$18 - $24.75/hr

At-least 4 years of experience in Production Support Lead. Qualifications * Bachelor's degree or ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Sonsoft Inc

Production Support Lead

Plano, TX

$18 - $24.75/hr

Need very very good experience in Production Support Lead. Qualifications * Bachelor's degree or ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

United IT Solutions

Platform Engineer

Cincinnati, OH · On-site

Key Responsibilities: • Provide L1 and L2 production support for Java-based applications and backend platforms • Monitor system health and performance using Dynatrace, SiteScope, and Splunk • ...

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How much do l2 production support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

How much do L2 support engineers make in the US?

L2 support engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. They often require strong troubleshooting skills, knowledge of support tools, and relevant certifications to qualify for higher salaries.

What is L2 production support?

L2 production support is a technical role responsible for resolving complex issues in live systems that cannot be handled by L1 support. It involves analyzing logs, troubleshooting problems, and coordinating with development teams to ensure system stability and performance, often requiring knowledge of monitoring tools and scripting skills.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level project managers, or certain freelance professionals with in-demand skills like software development, finance, or consulting. These positions often require extensive experience, certifications, or expertise, and may involve contract or freelance work with flexible schedules.

Is L2 support good for career?

L2 Production Support is a valuable role that provides technical troubleshooting and issue resolution skills, often serving as a stepping stone to higher support or technical positions. It helps develop problem-solving, communication, and familiarity with tools like ticketing systems and monitoring software, which can support career growth in IT or technical fields.

What does a typical day look like for someone in an L2 Production Support role?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support job?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive in the L2 Production Support position, and why are they important?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

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L2 Production Support jobs near you

Production Support Analyst

mthree

Manhattan, NY • On-site

Full-time

Posted 17 days ago

Key responsibilities

  • Provide 1st and 2nd line support and enhancement to Equity Fund applications.

  • Face off to traders and external clients providing low latency support.

  • Increase systems performance, deploy infrastructure systems, and analyze implementation and integration requirements for global trading systems.

Job description

Job Summary:
Mthreerecruitingportal is a major investment bank seeking a Production Support Analyst to join their Front Office team. The role involves providing 1st and 2nd line support for Equity Fund applications and enhancing systems performance while interfacing with traders and external clients.
Responsibilities:
• Providing 1st and 2nd line support and enhancement to Equity Fund applications.
• Facing off to traders and external clients providing low latency support.
• Increasing systems performance, infrastructure systems deployment, extensions and analysis of implementation and integration requirements for global trading systems.
• Understanding production/SRE environments across large scale distributed global systems.
• Solid Linux/Unix skills.
Qualifications:
Required:
• Application Support Analyst
• Global Environment Experience
• Database manipulation in SQL
• L1/L2 Support
• Unix/Linux ideally with Scripting (Bash/Shell/Python)
• Understanding of production / SRE environments across large scale distributed global systems
Preferred:
• Financial Services experience desired but not essential
Company:
An emerging talent partner to global blue-chip enterprises focusing on their technology & business operations. It is a sub-organization of Wiley. Founded in 2010, the company is headquartered in London, GBR, with a team of 1001-5000 employees. The company is currently Late Stage.

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