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L2 Production Support Jobs (NOW HIRING)

CYNET SYSTEMS

SRE

Framingham, MA · On-site

$45 - $50/hr

Strong experience in incident management, L1/L2 production support, root cause analysis (RCA), and complex production troubleshooting. * Hands‑on experience with monitoring and observability tools ...

Sonsoft Inc

Production Support Lead

Plano, TX

$18 - $24.75/hr

At-least 4 years of experience in Production Support Lead. Qualifications * Bachelor's degree or ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Acro Service Corp.

System Administrator

Buffalo, WV · On-site

$45 - $50/hr

Provide escalation support to L2 Production Support and assist with 1TS incidents. * Support user administration and file/folder access requests. * Perform inventory audits of IT equipment. * Support ...

Medline

Developer Full Stack

Northbrook, IL · On-site

$101K - $152K/yr

Provide L1/L2 production support for BI applications. * Participate in on-call rotation for incident support. * Perform root cause analysis and implement longterm fixes. * Support application ...

Gartner

Senior Systems Engineer - L2/L2+ Support

Irving, TX · Hybrid

$100K - $137K/yr

Deliver advanced L2/L2+ technical production support for the force.complatform in a 24 x 5 environment * Troubleshoot and resolve escalated incidents, perform root cause analysis andsupport ...

CYNET SYSTEMS

Site Reliability Engineer

Framingham, MA · On-site

$45 - $50/hr

Strong experience in incident management, L1/L2 production support, root cause analysis (RCA), and complex production troubleshooting. * Hands on experience with monitoring and observability tools ...

Shaarpro

Java Developer / Production support L3

Manhattan, NY · On-site

$56.25 - $72.75/hr

Java Developer / Production support L3 New York City, NY JD: need 10+ years candidate, strong on Java, Unix and SQL and production support 7 10years hands on Development, L3 and/or L2+ who is ready ...

Capgemini

Production Support Manager

New York, NY · On-site

Responsibilities:: • Lead and manage L1, L2, and L3 Production Support teams across shifts and domains. • Steer daily operational performance, workload allocation, and capability building. • ...

BNY

Senior Specialist, Production Support

Lake Mary, FL · On-site

$15.50 - $21/hr

... in production support (L2) for both mainframe and Java technologies. • Proficiency in COBOL, JCL, DB2, CICS, and VSAM. • Proficiency in Java, RESTful Web Services, SQL, and Unix/Linux ...

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L2 Production Support information

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How much do l2 production support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is L1 L2 and L3 production support?

L1, L2, and L3 production support refer to different levels of technical support in IT operations. L1 support handles basic issues and user queries, L2 addresses more complex problems requiring technical expertise, and L3 involves advanced troubleshooting, often by specialized engineers or developers. These levels ensure efficient issue resolution and system stability in a support environment.

What is L2 production support?

L2 production support is a technical role responsible for resolving complex issues in live systems that cannot be handled by L1 support. It involves analyzing, troubleshooting, and resolving incidents, often using monitoring tools and technical knowledge of the system environment to ensure minimal downtime.

What does a typical day look like for someone in an L2 Production Support role?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support job?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive in the L2 Production Support position, and why are they important?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

What is a Level 2 support job description?

A Level 2 support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth troubleshooting, knowledge of systems and applications, and often involves working with specialized tools and documentation to resolve escalated problems efficiently.

What is the role of L2 support?

L2 support involves handling complex technical issues that escalate beyond L1 support, requiring in-depth troubleshooting and problem resolution. Support specialists in this role often use diagnostic tools, scripts, and technical knowledge to resolve issues efficiently and may collaborate with L3 support or development teams. Strong communication skills and technical expertise are essential for effective performance in this role.
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L2 Production Support jobs near you
Infographic showing various L2 Production Support job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, 2% Contract, and 2% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.
SRE

SRE

CYNET SYSTEMS

Framingham, MA • On-site

$45 - $50/hr

Contractor

Re-posted 6 days ago

Job description

Job Overview:

Pay Range: $45hr - $50hr

Requirement/Must Have:

  • 7+ years of IT experience with strong exposure to production systems and 24×7 support environments.
  • Solid understanding and hands‑on experience with Site Reliability Engineering (SRE) principles and DevOps practices.
  • Extensive experience supporting large‑scale eCommerce platforms with high availability and high transaction volumes.
  • Strong experience in incident management, L1/L2 production support, root cause analysis (RCA), and complex production troubleshooting.
  • Hands‑on experience with monitoring and observability tools, including New Relic (APM, alerts, dashboards, performance monitoring) and Splunk; experience with additional monitoring tools is a plus.
  • Working knowledge of Angular applications from an operational, monitoring, and troubleshooting perspective.
  • Experience with CouchDB / Couchbase or other NoSQL databases.
  • Strong understanding of Linux systems, networking fundamentals, and application runtime diagnostics.
  • Strong expertise in programming languages and scripting, with hands‑on experience supporting automation, operational tooling, and backend troubleshooting.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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