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L2 Production Support Jobs in Utah (NOW HIRING)

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be ... Stay up to date with new features, products, partnerships, and educate our customers on the ...

Speed of Light Ops

L1 Support Agent

Lehi, UT

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be ... Stay up to date with new features, products, partnerships, and educate our customers on the ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be ... Stay up to date with new features, products, partnerships, and educate our customers on the ...

Solo

L1 Support Agent

Lehi, UT · On-site

$17 - $19/hr

L1 agents will work closely with Level 2 (L2) support agents to determine if an issue needs to be ... Stay up to date with new features, products, partnerships, and educate our customers on the ...

Schreiber Foods

Maintenance Technician (Nights)

Logan, UT · On-site

$31.91 - $35.10/hr

L2-$$31.91-$35.10Must be able to pass level 2 Maintenance Ramsay POSITION PURPOSE: Production support and maintenance of all electrical and mechanical equipment, controls, and instrumentation in ...

LVT

Senior Connectivity Engineer

American Fork, UT · On-site

$93K - $128K/yr

Product Integration: Evaluate, integrate, and validate cellular modem modules, and support carrier ... Deep L2/L3 networking skills, including VLAN design, QoS, NAT, VRFs, policy-based routing, and ...

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L2 Production Support information

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How much do l2 production support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for l2 production support in Utah is $47.65, according to ZipRecruiter salary data. Most workers in this role earn between $39.38 and $52.50 per hour, depending on experience, location, and employer.

Is L2 production support a stressful job?

L2 production support can be stressful due to the need to quickly resolve technical issues and ensure system stability. It often requires working under pressure, handling urgent incidents, and maintaining focus during critical situations, but the level of stress varies depending on the organization and workload.

What does an L2 Production Support do?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive as an L2 Production Support?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

What are the most commonly searched types of L2 Production Support jobs in Utah? The most popular types of L2 Production Support jobs in Utah are:
What are popular job titles related to L2 Production Support jobs in Utah? For L2 Production Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching L2 Production Support jobs in Utah look for? The top searched job categories for L2 Production Support jobs in Utah are:
What cities in Utah are hiring for L2 Production Support jobs? Cities in Utah with the most L2 Production Support job openings:
L2 Production Support jobs near you
Infographic showing various L2 Production Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $99,103 per year, or $47.6 per hour.

L2 Support Engineer (Automation Focused)

eBay, Inc.

Draper, UT • On-site

$98K - $130K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

eBay rating

8.5

Company rating: 8.5 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

12th of 732 rated retailers

Job description

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
*This role cannot offer any sort of visa sponsorship.*
About the team and the role:
We are looking for a highly motivated L2 Support Engineer with strong automation expertise to join our engineering team. This role will provide advanced production/application support, drive automation initiatives to reduce manual effort, and improve system reliability and operational efficiency across business-critical platforms. Experience with AI-powered tools and intelligent automation is a strong plus. Experience with Call Center / Contact Center technologies is highly desirable.
What you will accomplish:
  • Provide L2 production support for customer-facing and internal business-critical applications.
  • Troubleshoot, analyze, and resolve complex issues across distributed systems and integrations.
  • Perform root cause analysis (RCA) and implement permanent fixes to prevent recurrence.
  • Design and implement automation solutions to reduce operational toil and improve MTTR.
  • Develop scripts/tools for monitoring, alerting, log analysis, and self-healing workflows.
  • Support and maintain contact center platforms and integrations.
  • Partner with Engineering, QE, Infrastructure, and Business teams during releases and incidents.
  • Participate in on-call rotations and ensure SLA compliance.
  • Drive continuous improvement of support processes and platform stability.

What you will bring:
  • 3+ years of experience in Application Support / Production Support / L2 Support / Site Reliability Engineering roles.
  • Strong scripting or programming skills (Python, Java, Shell, or similar).
  • Experience building or maintaining automation frameworks.
  • Experience with REST APIs, batch jobs, and integration-based systems.
  • Hands-on experience with monitoring and observability tools.
  • Strong troubleshooting skills in high-availability environments.
  • Excellent communication and documentation skills.

Preferred Qualifications (Nice to Have)
  • Experience with Call Center / Contact Center platforms such as:
    • Genesys Cloud
    • IVR systems
    • ACD routing and call flows
    • Workforce management integrations
  • Experience leveraging AI tools (LLM-based assistants, automation bots) for:
    • Incident triage
    • Log summarization
    • Code review or generation
    • Predictive alerting
  • Cloud platform experience (AWS/GCP/Azure).
  • CI/CD and DevOps exposure.
  • Knowledge of SQL/NoSQL databases.
  • Experience in performance troubleshooting and load analysis.

What We're Looking For
  • A proactive engineer who prefers automation over repetitive manual tasks.
  • Someone who can move from reactive support to building self-healing systems.
  • Comfortable operating in complex, high-scale contact center environments.
  • A strong collaborator with clear communication skills.

*This role cannot offer any sort of visa sponsorship.*
Additional Details
The base pay range for this position is expected in the range below:
$98,000 - $130,800
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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