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Technology L2 Jobs (NOW HIRING)

Richemont

HR Technology Specialist

New York, NY · On-site

Provide L2 operational support for HRIS, including resolving user tickets, troubleshooting system issues, and ensuring data integrity and security within Workday (HCM/Payroll/Time Tracking, etc ...

Volto USA

L2 Tech support

Jacksonville, FL · On-site

$50 - $55/hr

L2 Tech support Role Description: Location - Jacksonville, Florida, USA, Zip Code- 32256 Job Title: L2 Tech support - Site Migrations Associate needs to work from customer site (all 5 days a week)

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How much do technology l2 jobs pay per hour?

As of May 30, 2026, the average hourly pay for technology l2 in the United States is $49.97, according to ZipRecruiter salary data. Most workers in this role earn between $37.50 and $62.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technology L2 Support Engineer, and why are they important?

To thrive as a Technology L2 Support Engineer, you need a strong background in IT troubleshooting, network and systems administration, and a relevant degree or certification such as CompTIA Network+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and operating systems like Windows and Linux is typically required. Excellent problem-solving skills, patience, and effective communication are crucial soft skills for addressing complex user issues and collaborating with teams. These competencies ensure efficient issue resolution, minimize downtime, and provide a seamless user experience in enterprise environments.

What are some common challenges faced by Technology L2 support professionals, and how can they effectively address them?

Technology L2 support professionals often encounter complex technical issues that require in-depth troubleshooting and analysis, which can be challenging under time constraints. They may also need to bridge communication between end users and higher-level technical teams, translating technical information for non-experts. To address these challenges, it's important to develop strong diagnostic skills, maintain clear documentation, and foster good collaboration with both L1 and L3 teams. Staying updated with the latest technologies and continuous learning can also help L2 professionals resolve issues efficiently and advance in their careers.

What are Technology L2 roles?

Technology L2 roles, often referred to as Level 2 support or Tier 2 support positions, are responsible for handling more complex technical issues that cannot be resolved by the first level (L1) support. Professionals in these roles typically have advanced technical knowledge and troubleshoot problems related to software, hardware, or network systems. They may also work with Level 1 teams to provide guidance and escalate issues to Level 3 support if necessary. Technology L2 specialists frequently interact with end-users or clients, document solutions, and contribute to improving support processes.

What is the difference between Technology L2 vs Network Technician?

AspectTechnology L2Network Technician
CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentData centers, enterprise IT teamsTelecom companies, corporate IT support
Industry UsageIT service providers, large organizationsNetwork installation and maintenance
Job FocusSupporting and troubleshooting complex systemsInstalling, configuring, and repairing networks

Technology L2 and Network Technician roles share similar certifications and work environments, often overlapping in enterprise IT settings. However, Technology L2 typically involves supporting more complex systems and infrastructure, while Network Technicians focus on network installation and maintenance tasks. Both roles are essential in maintaining network reliability and performance.

More about Technology L2 jobs
What job categories do people searching Technology L2 jobs look for? The top searched job categories for Technology L2 jobs are:
Infographic showing various Technology L2 job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $103,941 per year, or $50 per hour.

Tech L2- Server MB Repair

Employee Magnets

Grapevine, TX

Full-time

Posted 16 days ago

Job description

Tech L2- Server MB Repair

Summary

The Server MB Repair Tech L2 is responsible for troubleshooting Server MB at component level. The assignment will range from doing diagnostics, isolating Server MB issue, replacing components, soldering and fixing Server MB.

Daily Responsibilities

  • Identify Server MB problem and narrow down issues.
  • Check for CID and make sure the Server MB is repairable before repair is performed.
  • Troubleshoot Server MBs and repair.
  • Follow repair instructions and operational procedures.
  • Perform solder work on component level as needed.
  • Check for excessive flux residue and solder and clean using alcohol and cloth.
  • Check for cold and short solder pads.
  • Check for Solder Bridge.
  • Check for shifted pads and pins.
  • Check for correct polarity.
  • Do quick tests to make sure Server MB is good before sending them to test team.
  • Organize good parts and non-conforming parts.
  • Organize repair tooling and mockup.
  • Meet and exceed KPI defined to meet the business and operational requirements.
  • Turn in KPI report on time, end of the working day.
  • Check and keep record for ESD Audit daily.
  • Utilize the company's time to be efficient and productive. This includes punctuality from break and personal matters.
  • When required, work assignments can change based on project needs like inspection, solder, testing, data input.
  • Other duties as assigned.
  • Be able to meet KPI of 8/day.

Warehouse Efficiencies

  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
  • Keeping warehouse always organized and clean.

Team Building/Leadership

  • Responsible for maintaining a positive work environment while supporting the company's culture.
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.

Qualifications

Education and/or Experience

  • High school graduate or equivalent. Prefer college degree in related electronics field.
  • Prefer over 12 Months experience in computer repair or related field.
  • Must have Excel knowledge and experience to read instructions and track data.

Essential Skills:

  • Need good analytical and troubleshooting skills.
  • Must have good attention to details.
  • Requires customer service focus.
  • Need to be a team player.
  • Requires demonstrated ability to read and follow written instructions and ideas.
  • Must be able to read schematic, multi-meter and oscilloscope.
  • Must be able to handle multiple tasks concurrently, meet deadlines and work independently.
  • Hands-on and has ambition and drive to succeed - Makes things happen.
  • Goal oriented and must be accustomed to achieving results through teamwork.

Competencies:

  • Shows determination to achieve excellent results
  • Finds better ways
  • Demands top performance
  • Inspires commitment

Working Conditions

Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement. Must be able to lift 25 pounds.

To apply send your resume to ana@employeemagnets.com