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BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join ...

L2 Brands

General Manager

Hanover, PA · On-site

L2 Brands, a leader in custom-decorated apparel, headwear and collegiate merchandise, is seeking an experienced General Manager (GM) to oversee all operational, financial, and strategic aspects of ...

L2 Brands

Field Sales Representative

Hanover, PA · On-site

$19.25 - $26.50/hr

About L2 Brands At L2 Brands , we make the gear people actually want to wear. For more than 30 years, we've been designing and delivering high-quality, custom-logo apparel, headwear, and home décor ...

L2 Brands

SVP Marketing

Plymouth Meeting, PA · On-site

The SVP of Marketing will build and lead L2 Brands' digital growth strategy focusing largely on the Legacy and League brands. You will partner closely with Merchandising, Sales, Creative, and Product ...

L2 Brands

SVP Marketing

Plymouth Meeting, PA · On-site

The SVP of Marketing will build and lead L2 Brands' digital growth strategy focusing largely on the Legacy and League brands. You will partner closely with Merchandising, Sales, Creative, and Product ...

L2 Brands

SVP Marketing

Plymouth Meeting, PA · On-site

The Opportunity For a senior marketing leader, L2 Brands offers established brand equity, untapped growth potential, and the strategic runway to make a lasting impact across a multi-brand portfolio.

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L2 information

How does an L2 support engineer typically interact with other technical teams during the troubleshooting process?

As an L2 support engineer, you will frequently collaborate with L1 support staff, product specialists, and engineering teams to resolve complex technical issues. While your primary responsibility is to handle escalated cases that require deeper technical expertise, you also act as a bridge by gathering detailed diagnostics and ensuring accurate information is passed to higher-level teams if further escalation is necessary. Regular communication and documentation are essential, as you may need to participate in meetings or update shared ticketing systems to ensure seamless handoffs and effective resolutions.

What is the difference between L2 vs Network Support Specialist?

AspectL2Network Support Specialist
Required CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentData centers, enterprise networksCorporate offices, service providers
Industry UsageIT, telecommunications, enterprise networksIT, telecommunications, network operations
Common Search/ComparisonYesYes

Both L2 and Network Support Specialist roles typically require similar certifications like CompTIA Network+ or Cisco CCNA. They often work in data centers, enterprise networks, or service provider environments. While the titles are used interchangeably in some contexts, L2 generally refers to a specific support level within a technical support hierarchy, whereas Network Support Specialist emphasizes a broader role in maintaining and troubleshooting network infrastructure.

What are L2 jobs?

L2 jobs typically refer to Level 2 support roles, often found in IT and technical support environments. These positions involve handling more complex issues that were not resolved by Level 1 (L1) support. L2 support professionals diagnose and troubleshoot technical problems, escalate issues to higher levels if necessary, and may work directly with users or other support teams. They require a deeper understanding of systems, software, and troubleshooting processes. L2 support is crucial for maintaining smooth operations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an L2 Technical Support Specialist, and why are they important?

To thrive as an L2 Technical Support Specialist, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and typically a relevant degree or technical certification such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential for resolving complex issues. Strong communication, patience, and problem-solving abilities help in effectively assisting users and collaborating with other IT teams. These skills ensure timely resolution of technical problems and maintain high user satisfaction in a dynamic support environment.
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What job categories do people searching L2 jobs look for? The top searched job categories for L2 jobs are:
L2 jobs near you

L2 Support Analyst

Tata Consultancy Service Limited

Boston, MA • On-site

$100K - $120K/yr

Full-time

Posted 24 days ago

Job description

L2 Operational analyst with Aladdin platform experience
1. Aladdin - Blackrock experience including administration and L2 support working with the vendor
2. Service Management and ITIL process knowledge and experience in handling L2 support role and handling vendor
3. L2 incident management for investment applications, trading venues, file ingestion and 3rd party leased line connectivity for US regional services
4. Asset Management Domain Knowledge and L2 support experience for Asset management applications
5. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.
6. Support client/user requests related to the Aladdin
7. Excellent communication and presentation skills. Must possess strong verbal and written communication skills and be able to develop good working relationships with partners.
8. Good understanding of SQL to help dive into Aladdin Database for investigations.
9. Technical skills (UNIX, Python and PERL) are preferred but not necessary.
10. Must be detail orientated, possess initiative and work well under pressure.
Salary Range- $100,000-$120,000 a year
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