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L2 Jobs (NOW HIRING)

LWC, Inc.

Security Operations L2 Support

Durham, NC

* Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation. * Configuration changes as recommended by the L3 team * Log analysis and management - (move logs ...

krg technology inc

Backup (L2 / L3)

Cincinnati, OH

Company Description shijo KRG Technologies, Inc., shijo(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct: 661-310-0202 Backup (L2 / L3) History with solid resources like ...

Superbeo

Engineer - Distribution - L2

Trussville, AL · On-site

Job Title: Engineer - Distribution - L2 Job Location: Trussville, AL 35173 and Pelham, AL 35124 Job Duration: 12 months * Bachelor's Degree in Engineering * Distribution Experience preferred

L2 Brands

Inside Promotional Brand Ambassador

Hanover, PA · On-site

$14.50 - $18.50/hr

Inside Promotional Brand Ambassador Remote | Full Time L2 Brands is growing, and we are looking for an Inside Promotional Brand Ambassador to join our team. In this role, you will represent the ...

LWC, Inc.

Security Operations L2 Support

Durham, NC · On-site

Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation. * Configuration changes as recommended by the L3 team * Log analysis and management - (move logs ...

Omni Inclusive

GCP Admin L2 Support

Tampa, FL · On-site

Job Title Mandatory Skills - Should have GCP L2 Admin Support experience, Pub Sub, DataProc and Big Query, experience in Python and CI/CD, Jenkins pipeline creation Required Skills and Experience ...

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L2 information

How does an L2 support engineer typically interact with other technical teams during the troubleshooting process?

As an L2 support engineer, you will frequently collaborate with L1 support staff, product specialists, and engineering teams to resolve complex technical issues. While your primary responsibility is to handle escalated cases that require deeper technical expertise, you also act as a bridge by gathering detailed diagnostics and ensuring accurate information is passed to higher-level teams if further escalation is necessary. Regular communication and documentation are essential, as you may need to participate in meetings or update shared ticketing systems to ensure seamless handoffs and effective resolutions.

What is the difference between L2 vs Network Support Specialist?

AspectL2Network Support Specialist
Required CertificationsCompTIA Network+, Cisco CCNACompTIA Network+, Cisco CCNA
Work EnvironmentData centers, enterprise networksCorporate offices, service providers
Industry UsageIT, telecommunications, enterprise networksIT, telecommunications, network operations
Common Search/ComparisonYesYes

Both L2 and Network Support Specialist roles typically require similar certifications like CompTIA Network+ or Cisco CCNA. They often work in data centers, enterprise networks, or service provider environments. While the titles are used interchangeably in some contexts, L2 generally refers to a specific support level within a technical support hierarchy, whereas Network Support Specialist emphasizes a broader role in maintaining and troubleshooting network infrastructure.

What is an L2?

L2 jobs typically refer to Level 2 support roles, often found in IT and technical support environments. These positions involve handling more complex issues that were not resolved by Level 1 (L1) support. L2 support professionals diagnose and troubleshoot technical problems, escalate issues to higher levels if necessary, and may work directly with users or other support teams. They require a deeper understanding of systems, software, and troubleshooting processes. L2 support is crucial for maintaining smooth operations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an L2 technical support specialist, and why are they important?

To thrive as an L2 Technical Support Specialist, you need advanced troubleshooting skills, in-depth knowledge of hardware and software systems, and typically a relevant degree or technical certification such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostic tools, and common operating systems is essential for resolving complex issues. Strong communication, patience, and problem-solving abilities help in effectively assisting users and collaborating with other IT teams. These skills ensure timely resolution of technical problems and maintain high user satisfaction in a dynamic support environment.
More about L2 jobs

What cities are hiring for L2 jobs?

Cities with the most L2 job openings:

What job categories do people searching L2 jobs look for?

The top searched job categories for L2 jobs are:

L2 jobs near you
Infographic showing various L2 job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

Security Operations L2 Support

LWC, Inc.

Durham, NC

Contractor

Re-posted 24 days ago

Job description

Job Description
  • Troubleshooting L2 incidents and closing incidents on the ITSM tool and updating the KB documentation.
  • Configuration changes as recommended by the L3 team
  • Log analysis and management - (move logs from log server to reduce memory consumption / resource utilization)
  • SNMP configuration on security devices.
  • Patching the security HW/SW environment.
  • Checkpoint Firewall rule changes.
  • Building and troubleshooting VPN B2B ipsec tunnels. On Cisco ASA
  • Bluecoat (filter web traffic on corporate networks) changes.
  • Creating reports and basic dashboards
  • Vendor coordination and Follow ups (e.g. RMA, TAC, patch upgrade)
  • Symantec End Point protection management.

Resolve incidents provided by the Symantec SaaS SOC up to an L2 experience level

Using the Symantec SOC portal for analyzing the logs, user administration, security control items

  • Documentation / risk register / run book / SOP (verification)
  • SLA and KPI reports
Qualifications
  • Checkpoint firewall (version R77.xx) :23 HA clusters
  • Cisco ASA 51xx series
  • Blue Coat Secure Web Gateway, CAS, Future = SSL-V appliance
  • FireEye ETP
  • Symantec
  • Tufin
  • SOC & Security Analysis reporting
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply