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L2 Production Support Jobs (NOW HIRING)

PTR Global

Systems Operations Engineer 1

Charlotte, NC · On-site

$32 - $33/hr

L1/L2 Production Support experience * Advanced Help Desk or Desktop Support transitioning into Production Support Firehouse Schedule: * Sunday, Monday, Tuesday * Alternate Wednesday every two weeks ...

Spruce Infotech

Production support

Manhattan, NY

$19 - $23.75/hr

L1/L2/L3 Production Support project experience * Need to run triage calls with multiple teams and bring the production issues to a closure * Root cause analysis, fixes, changes and provide ...

Spruce Infotech Inc

Production support

New York, NY · On-site

$18.75 - $23.50/hr

Experience of Mule AnyPointStudio runtime 3.6.1 ii. Experience of Mulesoft On-Premise/Cloudhub and deployments iii. L1/L2/L3 Production Support project experience iv. Need to run triage calls with ...

LiveMindz

Application Support Analyst

Dallas, TX

Key Responsibilities Provide L1/L2 production support for utility applications (ADMS, OMS, Reports) Monitor grid-supporting applications and ensure high system availability and performance ...

SonSoft

Production Support

Plano, TX

Production Support Sonsoft, Inc. is a USA based corporation duly organized under the laws of the ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply. No OPT-EAD & H1B ...

Purple Drive Technologies

SRE Engineer

Phoenix, AZ · On-site

$56.50 - $75.25/hr

Investigate, troubleshoot, and resolve production incidents with minimal downtime. * Perform L1/L2 support , including prioritizing and managing incoming issues. * Identify defects, collaborate with ...

Keylent Inc

Production Support Analyst

Howell, NJ

As a part of L1 & L2 support team provide stand-by out of hours support on rotational basis * Experience in managing offshore Production Support teams and provide leadership in the Production Support ...

Cognizant

Production Support Engineer

$43 - $56/hr

... L2/L3 teams for issue resolution • Ensure minimal business impact during incidents • Monitoring ... Support deployments and validate production releases • Troubleshooting, defect fixes, and ...

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How much do l2 production support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is an L2 Production Support job?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive in the L2 Production Support position, and why are they important?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

What does a typical day look like for someone in an L2 Production Support role?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.
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L2 Production Support jobs near you
Infographic showing various L2 Production Support job openings in the United States as of May 2026, with employment types broken down into 39% Full Time, and 61% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

.Net Developer with Production support experience

LA Healthcare and Professional, Inc.

Manhattan, NY • Hybrid

Other

Posted 2 days ago

Job description

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Role:.Net Developer with Production support experience
Duration: 6+ Months
Location: NYC, hybrid, onsite once per week
Schedule: M-F, 9-5, or as needed for escalations
Role Overview
Responsible for providing advanced application development and 24x7 production support for enterprise platforms, ensuring system stability, performance, and continuous improvement.
Key Responsibilities

  • Develop and support .NET-based applications (C#, ASP.NET, .NET Core, Web API, WCF) using Microsoft SQL Server and Visual Studio.
  • Collaborate with architecture and development teams to design scalable, high-performing solutions.
  • Support containerized environments (Docker/Kubernetes) and manage deployments via Azure DevOps CI/CD pipelines.
  • Monitor and troubleshoot systems using Kafka, Elasticsearch, and Kibana.
  • Perform database design, query optimization, and performance tuning (DDL/DML).
  • Produce and maintain technical documentation, architecture diagrams, and flowcharts.
  • Ensure high-quality code through code reviews, testing (unit/functional), and adherence to best practices.
  • Develop and execute test plans, cases, and scenarios, and analyze results for continuous improvement.
  • Provide L2 production support, including incident resolution, escalation management, and status reporting.
  • Participate in change management processes and collaborate with cross-functional teams (network, infra, DevOps).
  • Support web application deployment on IIS and maintain operational stability.
  • Contribute to customer engagement and relationship management.

Required Skills & Experience
  • Strong experience in .NET development and full-stack technologies (including AngularJS, Node.js, Java, jQuery).
  • Hands-on experience with Kubernetes, Docker, and Azure DevOps pipelines.
  • Working knowledge of Linux environments.
  • Experience with distributed systems, messaging platforms (Kafka), and observability tools (Elastic stack).
  • Exposure to Cloudera and Big Data ecosystems.
  • Advanced expertise in SQL performance tuning.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

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