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L2 Production Support Jobs (NOW HIRING)

Laiba Technologies LLC

IICS Developer

Austin, TX · On-site

Informatica Intelligent Cloud Services (IICS) Developer** with minimum 5 years of experience** in ETL development and L2 production support. The candidate will be responsible for supporting ...

New

Tata Consultancy Service Limited

Analyst

Cleveland, OH · On-site

$100K - $120K/yr

Skill: Sr Security Analyst/SME 1. Provide L1.5/L2 production support for migration from Transmit BindID to Passkey authentication. 2. Troubleshoot passkey enrollment, authentication, device ...

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

mthree

Production Support Analyst

Manhattan, NY · On-site

... L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) • Understanding of ... production / SRE environments across large scale distributed global systems Preferred : • ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their Front Office facing ... • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) Preferred : • ...

Sonsoft Inc

Production Support Lead

Plano, TX

$18 - $24.75/hr

Need very very good experience in Production Support Lead. Qualifications * Bachelor's degree or ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

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How much do l2 production support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

What is L1 L2 and L3 production support?

L1, L2, and L3 production support refer to different levels of technical support in IT operations. L1 support handles basic issues and user queries, L2 addresses more complex problems requiring technical expertise, and L3 involves advanced troubleshooting, often by specialized engineers or developers. These levels ensure efficient issue resolution and system stability in a support environment.

What is L2 production support?

L2 production support is a technical role responsible for resolving complex issues in live systems that cannot be handled by L1 support. It involves analyzing, troubleshooting, and resolving incidents, often using monitoring tools and technical knowledge of the system environment to ensure minimal downtime.

What does a typical day look like for someone in an L2 Production Support role?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support job?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive in the L2 Production Support position, and why are they important?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

What is a Level 2 support job description?

A Level 2 support job involves handling more complex technical issues that cannot be resolved by Level 1 support. It requires in-depth troubleshooting, knowledge of systems and applications, and often involves working with specialized tools and documentation to resolve escalated problems efficiently.

What is the role of L2 support?

L2 support involves handling complex technical issues that escalate beyond L1 support, requiring in-depth troubleshooting and problem resolution. Support specialists in this role often use diagnostic tools, scripts, and technical knowledge to resolve issues efficiently and may collaborate with L3 support or development teams. Strong communication skills and technical expertise are essential for effective performance in this role.
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L2 Production Support jobs near you
Infographic showing various L2 Production Support job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 8% Part Time, 2% Contract, and 2% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $108,861 per year, or $52.3 per hour.

Production Support Analyst

mthree Recruiting Portal

New York, NY

Other

Re-posted 18 days ago

Job description

Production Support Analyst - Front Office

Team at a major investment bank requires a Support Analyst to join their Front Office facing Prime Brokerage, Funding, Equity Finance and Securities Lending Trading and Risk group providing 1st and 2nd line support and enhancement to their Equity Fund applications.

Candidates will be responsible for facing off to traders and external clients providing low latency Equity Support Analyst responsibilities, increasing of systems performance, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system.

Candidates will be expected to have an understanding of production / SRE environments across large scale distributed global systems with solid Linux / Unix skills.

Full detailed spec available.

Essential skills:

  • Application Support Analyst
  • Global Environment Experience
  • Database manipulation in SQL
  • L1/L2 Support
  • Unix/Linux ideally with Scripting (Bash/Shell/Python)
  • Financial Services experience desired but not essential

Production Support Analyst - Front Office

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