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L2 Production Support Jobs (NOW HIRING)

LTM

Sapiens Policy Technical Lead

Bloomington, IL · On-site

Responsibilities : • Requirements elicitation analysis and documentation • Provide L2 production support for Sapiens Policy (P&C) modules ensuring timely resolution of incidents and service ...

Mindlance

Java Full Stack Developer

Hopkins, MN · On-site

$53.50 - $69/hr

The ideal candidate will be responsible for troubleshooting production issues, resolving L2 support tickets, developing enhancements, fixing defects, and deploying applications to production. This ...

Cognizant

Salesforce Production Support Engineer

$43 - $56/hr

Cognizant is seeking a Salesforce Production Support Engineer to provide ongoing support for ... The role involves resolving L2 and L3 production incidents while collaborating with teams and ...

Sonsoft Inc

Production Support

Plano, TX · On-site

Production Support : Web Methods, SQL/Oracle, Udeploy, Web services. Qualifications * Bachelor ... Only US Citizen, Green Card Holder, TN Visa, GC-EAD , H4-EAD & L2-EAD can apply. * No OPT-EAD & H1B ...

Mindlance

L3 Support Tech Deskside

Buffalo, WV · On-site

Provide escalation support to L2 Production Support and assist with 1TS incidents. * Support user administration and file/folder access requests. * Perform inventory audits of IT equipment. * Support ...

Systemart LLC

Be Seen First

Live Video Streaming Support Engineer

Atlanta, GA · Remote

$70 - $73/hr

As an Operational Support Engineer (L2), you will take end-to-end ownership of customer-impacting production incidents once they are triaged by Level 1 support. You will operate directly on ...

Themesoft, Inc.

Production Support Engineer

Charlotte, NC · On-site

$41 - $53.50/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

1 point system

Production Support Engineer

Chandler, AZ · On-site

$41.25 - $54/hr

Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long-term solutions. * Monitor application and infrastructure performance using tools ...

Cynet Systems

$37.50 - $48.75/hr

Provide L2/L3 production support for front-office users across global platforms. * Manage incident, problem, and change (ITIL) processes. * Coordinate releases, bug fixes, and enhancements with ...

mthree

Production Support Analyst

Manhattan, NY · On-site

Job Summary : mthree is seeking a Production Support Analyst to join their team at a major ... • L1/L2 Support • Unix/Linux ideally with Scripting (Bash/Shell/Python) Preferred : • ...

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How much do l2 production support jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for l2 production support in the United States is $52.34, according to ZipRecruiter salary data. Most workers in this role earn between $43.27 and $57.69 per hour, depending on experience, location, and employer.

How much do L2 support engineers make in the US?

L2 support engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. They often require strong troubleshooting skills, knowledge of support tools, and relevant certifications to qualify for higher salaries.

What is L2 production support?

L2 production support is a technical role responsible for resolving complex issues in live systems that cannot be handled by L1 support. It involves analyzing logs, troubleshooting problems, and coordinating with development teams to ensure system stability and performance, often requiring knowledge of monitoring tools and scripting skills.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior consultants, high-level project managers, or certain freelance professionals with in-demand skills like software development, finance, or consulting. These positions often require extensive experience, certifications, or expertise, and may involve contract or freelance work with flexible schedules.

Is L2 support good for career?

L2 Production Support is a valuable role that provides technical troubleshooting and issue resolution skills, often serving as a stepping stone to higher support or technical positions. It helps develop problem-solving, communication, and familiarity with tools like ticketing systems and monitoring software, which can support career growth in IT or technical fields.

What does a typical day look like for someone in an L2 Production Support role?

A typical day in an L2 Production Support role involves monitoring application health, responding to incident tickets, and performing root cause analysis for any technical issues that arise. You will frequently collaborate with L1 support to address escalated problems and coordinate with development or infrastructure teams to resolve complex or persistent issues. Proactive tasks may include system checks, running scripts for routine maintenance, and updating documentation as fixes or changes are implemented. The role is dynamic and often fast-paced, providing exposure to a broad range of technologies while building strong problem-solving skills.

What is an L2 Production Support job?

An L2 Production Support job involves troubleshooting and resolving technical issues in a production environment. L2 support handles incidents that require deeper analysis than L1 support, such as application errors, system failures, or database issues. They work closely with development and infrastructure teams to diagnose problems, implement fixes, and ensure system stability. Additionally, they may participate in root cause analysis, automation, and process improvements to enhance system reliability.

What are the key skills and qualifications needed to thrive in the L2 Production Support position, and why are they important?

To thrive as an L2 Production Support professional, you need strong troubleshooting skills, a solid understanding of application architecture, and experience in incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Splunk, AppDynamics), ticketing systems (like ServiceNow or JIRA), and scripting languages is highly valuable, and certifications in ITIL or related frameworks are often beneficial. Outstanding communication, stress management, and teamwork abilities set top performers apart in this high-stakes environment. These skills are critical for minimizing system downtime and ensuring seamless support for both technical teams and business users.

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L2 Production Support jobs near you

Eagle STAR/PACE- L2/L3 Production Support Analyst /Developer

SKANDA SOLUTIONS LLC

Charlotte, NC • On-site

Other

Posted 12 days ago

Key responsibilities

  • Monitor, analyze, and resolve production incidents within SLA for Eagle STAR and Eagle PACE.

  • Perform root cause analysis for recurring and systemic issues and provide functional and technical troubleshooting.

  • Support release deployments, post-implementation validation, and prepare documentation, runbooks, and knowledge articles.

Job description

Job Title

Senior Eagle STAR & PACE Production Support Analyst (L2/L3)

Overview / Summary

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.

Key Responsibilities
  • Monitor, analyze, and resolve production incidents within SLA.
  • Perform root cause analysis (RCA) for recurring and systemic issues.
  • Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.
  • Support batch processing, job monitoring, and data validation.
  • Handle escalations and coordinate with development and infrastructure teams.
  • Support release deployments and post-implementation validation.
  • Prepare documentation, runbooks, and knowledge articles.
  • Participate in Eagle STAR/PACE development activities.
Required Qualifications

Technical Skills

  • Strong hands-on experience with:
    • Eagle STAR (Performance, Reporting)
    • Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
    • Oracle SQL / PL-SQL for data analysis and troubleshooting
  • Experience with Eagle Data Model.
  • Experience with job scheduling tools (Control-M / Autosys preferred).
  • Understanding of SDLC, change management, and production release processes.
  • Experience using ticketing tools such as ServiceNow or Jira.

Functional / Domain Expertise

  • Investment Management / Asset Management domain knowledge.
  • Understanding of:
    • Security reference data
    • Pricing and corporate actions
    • Portfolio positions and transactions
    • Performance measurement concepts (TWR preferred)

Experience

  • 6+ years of overall IT experience.
  • 4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.
  • Experience working in an L2/L3 production support environment.

Soft Skills

  • Strong analytical and problem-solving skills.
  • Ability to work under tight reporting deadlines.
  • Good communication skills with business users and project management teams.
  • Ability to work in an onshore/offshore model.

Nice to Have

  • Experience with FactSet or other performance systems.
  • Exposure to Eagle Accounting.
  • Experience in performance attribution environments.

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