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Remote L2 Production Support Jobs in Mount Prospect, IL

Northern Base

Oracle CPQ Consultant

Schaumburg, IL · Remote

Schaumburg, IL ( Remote ) Employment Type: Full-Time Visa Type: USC / GC Only Experience: 6+ Years ... Experience with Go-Live preparation, cutover, and post-production support * Strong analytical ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and ...

MSPbots

Head of Product

Chicago, IL · Remote

$238K - $249K/yr

Remote (US-based only) Work Schedule: Flexible--with regular meetings across PH, US, and China ... Make clear prioritization calls across a mixed portfolio--production support, active launches, and ...

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Remote L2 Production Support information

See Mount Prospect, IL salary details

$28

$51

$69

How much do remote l2 production support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote l2 production support in Mount Prospect, IL is $52.00, according to ZipRecruiter salary data. Most workers in this role earn between $42.98 and $57.31 per hour, depending on experience, location, and employer.

What is the difference between Remote L2 Production Support vs Remote L1 Support?

AspectRemote L2 Production SupportRemote L1 Support
ResponsibilitiesHandling complex issues, troubleshooting, and escalation managementInitial issue triage, basic troubleshooting, and ticket logging
Skills & CertificationsTechnical troubleshooting, knowledge of systems, certifications like ITIL or CompTIACustomer service skills, basic technical knowledge
Work EnvironmentSupport teams, technical environments, often in 24/7 shiftsHelpdesk or call center environment, front-line support
Common UsageOrganizations requiring tiered support for complex systemsEntry-level support roles for initial customer contact

Remote L2 Production Support focuses on resolving complex technical issues and escalations, requiring specialized skills and certifications. In contrast, Remote L1 Support handles basic troubleshooting and initial customer contact. Both roles are essential in a support hierarchy but differ in complexity and technical depth.

What are popular job titles related to Remote L2 Production Support jobs in Mount Prospect, IL?

For Remote L2 Production Support jobs in Mount Prospect, IL, the most frequently searched job titles are:

What job categories do people searching Remote L2 Production Support jobs in Mount Prospect, IL look for?

The top searched job categories for Remote L2 Production Support jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Remote L2 Production Support jobs?

Cities near Mount Prospect, IL with the most Remote L2 Production Support job openings:

Remote L2 Production Support jobs near you
Infographic showing various Remote L2 Production Support job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $108,152 per year, or $52 per hour.

Quick Hire Sapiens Policy Technical Lead at Remote || Full-Time Employment (FTE)

Okaya Corp.

Chicago, IL • On-site, Remote

Full-time

Posted 9 days ago

Job description

Job Title: Sapiens Policy Technical Lead
Job Type: Full-Time Employment (FTE)
Work Location: Remote
Job Summary:
  • Seeking a Senior Specialist 7 to 11 years of experience with strong expertise in Sapiens Policy (P&C) to manage production support activities

Job Description:
  • The role involves handling production tickets troubleshooting and resolving complex issues and ensuring system stability and performance.
  • The candidate will collaborate with cross functional teams to support integrations across Policy Billing and Claims modules implement enhancements and drive continuous improvements
  • Additionally, the role requires adherence to best practices proactive monitoring and ensuring high-quality support for the Sapiens Full Suite environment

Roles and Responsibilities:
  • Requirements elicitation analysis and documentation
  • Provide L2 production support for Sapiens Policy (P&C) modules ensuring timely resolution of incidents and service requests
  • Troubleshoot and resolve complex production issues ensuring system stability and minimal downtime
  • Collaborate with business analysts and stakeholders to understand issues and support process improvements
  • Coordinate with Billing and Claims teams to ensure seamless integration and smooth data flow across modules
  • Conduct impact analysis system testing and support deployment activities for fixes and enhancements
  • Monitor system performance proactively and implement corrective and preventive measures
  • Manage and prioritize production tickets ensuring adherence to SLAs and quality standards
  • Document resolution steps technical configurations and knowledge artifacts for future reference
  • Support continuous improvement initiatives to enhance system performance and operational efficiency
  • Mentor junior team members and guide them on troubleshooting approaches and Sapiens best practices

Thanks and Regards,
Anmol Rathor
Assistant Manager
OKAYA Inc
418 Broadway #7195, Albany, NY 12207, USA
+1 631 (705) 9048
Anmol.r@okayainc.com || www.okayainc.com

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