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Remote Desktop Support Engineer Jobs in Elgin, IL

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

We are looking for a proactive and technically skilled Audio Visual and IT Support Engineer to join ... Experience supporting hybrid work environments and remote collaboration technologies . We focus on ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

Certifications in Microsoft Teams, Cisco Collaboration, or Crestron programming. * Experience with ... Experience supporting hybrid work environments and remote collaboration technologies . We focus on ...

Inspira Financial

Software Engineer II (Remote)

Oak Brook, IL · On-site +1

$98K - $134K/yr

The Support Engineer role will help Inspira maintain operational excellence. This role is an excellent opportunity for someone looking to gain hands-on technical experience while working across ...

Generac

Sales Engineer - Data Centers

Chicago, IL · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

KEYENCE

Field Application Engineer '27

Chicago, IL · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Resource Innovations

Energy Engineer

Chicago, IL · Remote

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

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Showing results 21-40

All JobsDesktop Support Engineer JobsRemote Desktop Support Engineer JobsRemote Desktop Support Engineer Jobs in Elgin, IL

Remote Desktop Support Engineer information

See Elgin, IL salary details

$9

$26

$45

How much do remote desktop support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote desktop support engineer in Elgin, IL is $26.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $30.43 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Elgin, IL? The most popular types of Desktop Support Engineer jobs in Elgin, IL are:
What are popular job titles related to Remote Desktop Support Engineer jobs in Elgin, IL? For Remote Desktop Support Engineer jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Engineer jobs in Elgin, IL look for? The top searched job categories for Remote Desktop Support Engineer jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Elgin, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Infographic showing various Remote Desktop Support Engineer job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,506 per year, or $26.7 per hour.

CIS Application Support Engineer (Customer/1 + COBOL)

Confidential

Chicago, IL • Remote

$90 - $110/hr

Contractor

Medical, Retirement, PTO

Posted 25 days ago

Job description

We’re seeking an experienced CIS Application Support Engineer with deep, hands‐on expertise in Customer/1 (C/1) and COBOL. You’ll support, maintain, and enhance a legacy Customer Information System for a major US utility — focusing on stability, defect resolution, batch processing, and small enhancements that keep the CIS running smoothly.

If you’ve supported utility billing systems and still enjoy solving problems in COBOL, this is a long‐term, stable role where your experience truly matters.

Responsibilities

  • Support and maintain the Customer/1 (C/1) CIS application
  • Troubleshoot and resolve production issues across COBOL, batch jobs, and related components
  • Analyze workflows for billing, metering, payments, collections, and customer accounts
  • Implement small enhancements, logic updates, and defect fixes
  • Work directly with business users to understand issues and translate them into technical solutions
  • Ensure system stability, data integrity, and accurate billing operations
  • Participate in on‐call or after‐hours support rotations (as needed)

Required Experience

  • Hands‐on experience with Customer/1 (C/1) — required
  • Strong COBOL programming and maintenance skills
  • Background supporting CIS systems in electric, gas, or water utilities
  • Understanding of billing cycles, meter reads, payments, adjustments, and customer account logic
  • Ability to troubleshoot complex legacy code and batch processes
  • Strong analytical skills and ability to work independently

Nice to Have

  • Experience with mainframe environments, JCL, DB2, or similar legacy technologies

Role Details

  • Remote (US‐based)
  • 12+ month contract with likely extensions
  • Part‐time option available

Company Description

Super, Team oriented environment with a customer-centric focus and a great reputation.