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Remote Desktop Support Engineer Jobs in Markham, IL

NinjaTrader

Staff Site Reliability Engineer

Chicago, IL · On-site +1

$160K - $210K/yr

... desktop, and trading platforms * Leverage Infrastructure as Code tools like Terraform to automate ... We are not open to remote candidates for this role Hybrid: For Chicago-based employees, we follow a ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Remote Consulting Engineer Company: Anomalix Inc. Location: Remote - Work from home - 75% travel to ... Provide support to existing customers * Troubleshoot customer systems and work with software ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Remote Consulting Engineer Company: Anomalix Inc. Location: Remote - Work from home - 75% travel to ... Provide support to existing customers * Troubleshoot customer systems and work with software ...

Brainlab

National Technical Support

Chicago, IL

$38K - $48K/yr

... remote support for the region; mentoring team and accessing individual/team performance. 50% domestic travel. Qualifications * B.S. in Electrical Engineering, Biomedical Engineering, Mechanical ...

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Chicago, IL · Remote

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

YO AI Labs

Backend Engineer - Remote

Chicago, IL · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

YO AI Labs

CUDA Software Engineer - Remote

Chicago, IL · Remote

$60 - $100/hr

Remote Job Overview We are seeking experienced CUDA Engineering Experts to support a cutting-edge GPU optimization project. You will apply your expertise in CUDA, C++, and GPU programming to analyze ...

PinnaclePartners

Project Engineer

Hammond, IN · On-site +1

$90K - $115K/yr

Support both new-build and retrofit projects. Work with Project Support Engineers or junior ... Remote work flexibility for qualified candidates. Monday-Friday schedule, with standard office ...

New

YO AI Labs

AI Engineer - Remote

Chicago, IL · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training project by creating reinforcement learning environments that evaluate AI models on complex software ...

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Remote Desktop Support Engineer information

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How much do remote desktop support engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote desktop support engineer in Markham, IL is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.13 per hour, depending on experience, location, and employer.

What does a remote desktop support engineer do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What does a remote desktop support engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are the key skills and qualifications needed to thrive as a remote desktop support engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What are some common challenges a remote desktop support engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

More about Remote Desktop Support Engineer jobs

What cities near Markham, IL are hiring for Remote Desktop Support Engineer jobs?

Cities near Markham, IL with the most Remote Desktop Support Engineer job openings:

Remote Desktop Support Engineer jobs near you

Senior HPC Applications Engineer

Parallel Works

Chicago, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

About Parallel Works
Parallel Works builds and operates ACTIVATE, a control plane for high performance computing and AI. Our customers run large scientific and AI workloads across their own on-premises clusters, Government and commercial cloud, and commercial GPU providers, and ACTIVATE gives them one way in to all of it. The high security boundary is authorized at Impact Level 5, with FIPS validated cryptography and STIG hardening throughout.
The work reaches most fields that depend on computing at scale: weather and climate forecasting, defense and intelligence programs, aerospace and structural analysis, molecular and materials science, energy, and AI research. A quarter here can include standing up a GPU cluster for one of those communities, federating a laboratory's existing on-premises system with burst capacity it did not have before, and getting a domain code written decades ago to run on current hardware.
Customer success sets our priorities. We are a small engineering company, so engineers here work directly with the people using the systems and carry a problem from the first report through to the fix. This is what we call mission engineering: understanding what a customer is trying to accomplish and why the computing matters to it.
About the role
Parallel Works is hiring a Senior HPC Applications Engineer to own the software stack and the user experience on our platforms. Our users are weather modelers, computational chemists, aerospace engineers, and AI researchers. The role is the escalation point for build failures, jobs that die partway through a multi-node run, and jobs running below expected throughput.
The scope covers both long-lived domain codes and current AI workloads, since customers run both on the same clusters. Users also move between on-premises systems, cloud, and commercial GPU providers, so a large part of the job is making an application behave the same across different compilers, site modules, MPI builds, and filesystems. Expect to spend a good share of the week talking to users.
What you will do
  • Software stack: compile and package MPI implementations (OpenMPI, MPICH, Intel MPI, HPC-X), compilers (GCC, Intel oneAPI, NVHPC), and scientific libraries, delivered through Spack or EasyBuild with Lmod module trees users can navigate.
  • Enable AI and ML workloads: install the frameworks customers ask for, get multi-node GPU launch working, and diagnose what sits below the framework: NCCL and collective behavior, container and driver mismatches, storage throughput, node faults mid-run. Customers drive their own toolchain choices.
  • Performance work: run scaling studies, profile with Nsight, VTune, TAU, HPCToolkit, or Score-P, and hand the finding to the systems team when the fix belongs in the fabric or the filesystem.
  • Portability: get customer codes running on new GPU architectures and new venues, using containers where that beats rebuilding against each site's modules.
  • User support: triage tickets, diagnose failed jobs to a root cause, and close them with a written explanation.
  • Documentation and training: user guides, office hours, and training for user communities, including formal Government training events.

Requirements
  • 10 or more years supporting scientific or AI application users on Linux HPC systems.
  • Building complex software from source on both RHEL family and Debian or Ubuntu systems: compilers, MPI, CMake and autotools, and the dependency problems that come with them.
  • Running Spack or EasyBuild and Lmod in production.
  • Experience with multi-node GPU workloads from the platform side, and the judgment to tell a framework problem from an environment problem.
  • Working with site provided software stacks on on-premises systems as well as cloud images where you control the whole stack.
  • Working knowledge of at least one application domain: weather and climate, computational fluid dynamics, molecular and materials science, or structural analysis.
  • United States citizenship and eligibility for a Secret clearance, since the work reaches export controlled Government environments. An active clearance is helpful but not required. We sponsor candidates who are eligible but not currently cleared.

You do not need every item on this list. If you have most of it and work well with other people, apply.
Preferred Qualifications
  • A prior user facing role at a Government supercomputing center, national laboratory, or university HPC center.
  • Depth in profiling and debugging tools: a GPU profiler, a CPU profiler, gdb, and MPI tooling.
  • Hands-on distributed training or inference work with PyTorch DDP or FSDP, DeepSpeed, Megatron style frameworks, JAX, vLLM, or TensorRT-LLM. Customers own their toolchains, so this is depth rather than a requirement.
  • Jupyter, remote visualization, or virtual desktop support for research users.

Benefits
Medical, vision, and dental coverage, a 401(k) with company match, short term disability, and generous paid vacation and sick time.
Equal employment opportunity
Parallel Works is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Apply