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Remote Desktop Support Engineer Jobs in Markham, IL

Generac

Sales Engineer - Data Centers

Chicago, IL · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Resource Innovations

Energy Engineer

Chicago, IL · Remote

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Resource Innovations

Energy Engineer

Chicago, IL · On-site +1

Support and conduct commercial and industrial energy efficiency projects, including retro ... Responsibilities may include remote data analysis, desktop engineering review, savings calculations ...

Anomalix

Remote Consulting Engineer

Chicago, IL · On-site +1

Remote Consulting Engineer Company: Anomalix Inc. Location: Remote - Work from home - 75% travel to ... Provide support to existing customers * Troubleshoot customer systems and work with software ...

Anomalix

Remote Consulting Engineer

Chicago, IL · Remote

Remote Consulting Engineer Company: Anomalix Inc. Location: Remote - Work from home - 75% travel to ... Provide support to existing customers * Troubleshoot customer systems and work with software ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

Sentinel

Network Engineer

Downers Grove, IL · On-site +1

$60K - $70K/yr

This is a full-time remote role with occasional on-site support at the Downers Grove, Illinois ... Experience in network engineering/support * Basic understanding of routing and switching protocols ...

ProTouch Staffing

Tele Radiology - 100% Remote

Chicago, IL · On-site +1

$2.0K - $2.8K/wk

Remote Teleradiologist Job Type: Full-Time/Part-Time Location: Remote Qualifications: * Board ... Available. * Technology Support: Company-provided laptop with docking station or desktop.

ProTouch Staffing

Tele Radiology - 100% Remote

Chicago, IL · On-site +1

$2.0K - $2.8K/wk

Remote Teleradiologist Job Type: Full-Time/Part-Time Location: Remote Qualifications: * Board ... Available. * Technology Support: Company-provided laptop with docking station or desktop.

ICF

Substation Physical Engineer - REMOTE

Chicago, IL · On-site +1

$101K - $129K/yr

Substation Physical Engineer - REMOTE Location: Remote US Ready to make a difference? ICF is ... Support client meetings, technical discussions, and project planning efforts * Participate in site ...

Turnblock.io

Software Engineer Remote (Web3)

Chicago, IL · Remote

$200K - $250K/yr

As a Software Engineer, you will be a core member of the team responsible for supporting the ... remote work. We built a highly skilled team of business and engineering minds who are working on ...

zerohash

Senior Solutions Engineer (Remote)

Chicago, IL · Remote

$56.50 - $73/hr

Experience supporting brokerage, trading, exchange, market infrastructure, or crypto infrastructure ... fast, programmable, and global. zerohash is trusted by some of the world's most recognized ...

United Airlines

Cloud Operations Engineer

Chicago, IL · On-site +1

$65K - $130K/yr

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... Location Remote based role with preference in Hub Office City About The Job You're Considering ...

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Remote Desktop Support Engineer information

See Markham, IL salary details

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How much do remote desktop support engineer jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote desktop support engineer in Markham, IL is $25.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $29.13 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Engineer vs Help Desk Technician?

AspectRemote Desktop Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Professional (MCP)CompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site technical support, troubleshooting user issuesHelp desk, call center, or on-site support roles
Industry UsageIT services, tech companies, enterprise supportIT support, customer service, internal help desks

Remote Desktop Support Engineers focus on troubleshooting and resolving technical issues remotely, often requiring specific certifications and technical skills. Help Desk Technicians provide general user support, often handling a broader range of issues with less emphasis on remote troubleshooting. Both roles are essential in IT support but differ in scope and technical depth.

What Does a Remote Desktop Support Engineer Do?

As a remote desktop support engineer, your job is to work from home to install, troubleshoot, and configure software for your company’s computers. Remote desktop support engineers may also guide others through installing hardware, but the remote nature of this job limits your ability to install it yourself. Desktop support engineers frequently apply updates and security fixes, teach users how to use new software, respond to emergency problems, and use a variety of techniques and systems to resolve problems. You often use the telephone, email, and live chat software to communicate with other employees, and you may use remote access software to control a distant computer or server directly.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support Engineer, and why are they important?

To thrive as a Remote Desktop Support Engineer, you need expertise in troubleshooting Windows and Mac operating systems, networking fundamentals, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote access tools (such as TeamViewer or Remote Desktop Protocol), ticketing systems, and security protocols is essential. Excellent communication, patience, and problem-solving abilities help in understanding user issues and delivering effective remote support. These skills and qualities ensure efficient incident resolution, minimize downtime, and maintain a positive user experience in distributed work environments.

What does a Remote Desktop Support Engineer do?

A Remote Desktop Support Engineer provides technical assistance to users by troubleshooting and resolving computer and software issues remotely. They use remote access tools to diagnose problems, install or configure applications, and guide users through solutions. These professionals ensure that systems are running efficiently and help maintain network security. Their work is essential for organizations with distributed teams or employees working from home.

What are some common challenges a Remote Desktop Support Engineer faces when troubleshooting user issues remotely?

Remote Desktop Support Engineers often encounter challenges such as limited visibility into the user's environment, communication barriers, and varying technical proficiency among end-users. Troubleshooting remotely requires clear instructions and patience, as engineers may need to guide users through steps without being physically present. Additionally, maintaining secure connections and managing multiple support requests simultaneously are typical hurdles. Success in this role relies on strong communication skills, adaptability, and familiarity with remote support tools.
More about Remote Desktop Support Engineer jobs
What cities near Markham, IL are hiring for Remote Desktop Support Engineer jobs? Cities near Markham, IL with the most Remote Desktop Support Engineer job openings:
Remote Desktop Support Engineer jobs near you
Sales Engineer - Data Centers

Sales Engineer - Data Centers

Generac

Chicago, IL • On-site, Remote

Full-time

Re-posted 20 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

303rd of 430 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Sales Engineer - Data Centers works under the guidance of the Senior Director of Sales - Data Centers and supports the promotion and technical pre-sales support of Generac Industrial products with a focus on large kW generators, BESS, micro-grid energy solutions for Data Centers . This role assists assigned National Account or Account Manager(s) with data center MEP Engineering Firms and EPC/GC Construction firms to achieve a Generac product being specified and sourced. The Sales Engineer - Data Centers will also support lunch & learn presentations, and training seminars for the engineering community.

**This position will be remote/hybrid, and the ideal candidate will need to live near a major airport for traveling purposes**

Essential Duties:

  • Support engineer engagement within assigned territory by identifying key firms and driving specification of Generac products

  • Educate and influence engineering firms on Generac's Data Center energy solutions

  • Provide onsite and remote technical sales support for Generac Industrial products

  • Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the engineering community

  • Provide real-time voiceofcustomer feedback to management

  • Assist National Account Manager, Account Manager(s)on projects to ensure Generac products are specified and sourced

  • Develop sales tools and competitive analyses while researching and qualifying engineering firms and EPC/GC Construction firms using Dodge Analytics

  • Co-present engineering training seminars and support "trainthetrainer" initiatives; perform additional duties as assigned

  • Actively participate in Data Center industry associations

Minimum Qualifications:

  • BS Electrical, Computer, or Mechanical Engineering

  • Minimum 3 years of technical sales/sales support experience within Data Center Market

  • Willing to travel 50% of the time

Preferred Qualifications:

  • Electrical Engineering, Computer Engineering, Mechanical Engineering

  • Data Center electrical/mechanical design

  • Experience with BESS and/or micro-grid energy solutions

Knowledge, Skills, and Abilities:

  • Translate complex metrics into meaningful, actionable insights

  • Advanced Excel and PowerPoint expertise, including building and maintaining complex models

  • Strong influence and collaboration skills across all organizational levels without direct authority

  • Effective multitasker with the ability to thrive in fastpaced environments

  • Excellent interpersonal, analytical, and leadership skills; selfstarter with initiative and vision

  • Use of Salesforce as a CRM

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionallylift upto 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Up to 50% travel and valid Driver's License required.

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"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

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