IT Helpdesk
Reno, NV · On-site
Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing ...
IT Helpdesk
Reno, NV · On-site
Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing ...
IT Helpdesk Technician
Ebensburg, PA · On-site
Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...
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IT Helpdesk Technician
Ebensburg, PA · On-site
Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...
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IT Helpdesk
Omaha, NE · On-site
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...
IT Helpdesk
Omaha, NE · On-site
Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...
IT Helpdesk II
Honolulu, HI · On-site
The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in ...
IT Helpdesk II
Honolulu, HI · On-site
The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in ...
IT Helpdesk Specialist
Annandale, VA · On-site
IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...
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IT Helpdesk Specialist
Annandale, VA · On-site
IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...
IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...
IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...
IT Helpdesk
Kokomo, IN · On-site
Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...
IT Helpdesk
Kokomo, IN · On-site
Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...
IT Helpdesk Technician
Syracuse, NY · On-site
IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with ... Take the lead on supporting our various network printers throughout the company and expanding ...
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IT Helpdesk Technician
Syracuse, NY · On-site
IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with ... Take the lead on supporting our various network printers throughout the company and expanding ...
Apply Early
IT Helpdesk
San Jose, CA · On-site
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
IT Helpdesk
San Jose, CA · On-site
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
JSSA IT Helpdesk
$45K - $65K/yr
Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...
JSSA IT Helpdesk
$45K - $65K/yr
Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...
IT Helpdesk Support
Painted Post, NY · On-site
They are seeking an IT Helpdesk Support to provide support for authorized IT devices, serving as a single point of contact for users and ensuring effective troubleshooting and resolution of common ...
New
IT Helpdesk Support
Painted Post, NY · On-site
They are seeking an IT Helpdesk Support to provide support for authorized IT devices, serving as a single point of contact for users and ensuring effective troubleshooting and resolution of common ...
New
IT Helpdesk
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
IT Helpdesk
$31/hr
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
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Apply Early
Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...
Apply Early
IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...
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IT Helpdesk Analyst
Conyers, GA · On-site
$20/hr
#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...
IT Helpdesk Support
Los Angeles, CA · On-site
$100K - $110K/yr
IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...
IT Helpdesk Support
Los Angeles, CA · On-site
$100K - $110K/yr
IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...
IT Helpdesk Technician
Chicago, IL · On-site
$55K - $70K/yr
IT Helpdesk Technician About the Role Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our ...
IT Helpdesk Technician
Chicago, IL · On-site
$55K - $70K/yr
IT Helpdesk Technician About the Role Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our ...
IT Helpdesk Manager
Denver, CO · On-site
They are seeking an experienced IT Helpdesk Manager to lead their Denver helpdesk team, develop technicians, and ensure high-quality IT service delivery. Responsibilities : • Lead and mentor Denver ...
IT Helpdesk Manager
Denver, CO · On-site
They are seeking an experienced IT Helpdesk Manager to lead their Denver helpdesk team, develop technicians, and ensure high-quality IT service delivery. Responsibilities : • Lead and mentor Denver ...
IT Helpdesk Specialist
Missoula, MT · On-site
$23 - $32/hr
Are you a recent IT graduate or a customer service professional ready to take the next step in your career? Join Missoula Bone & Joint and Surgery Center as a Full-Time IT Helpdesk Specialist in our ...
IT Helpdesk Specialist
Missoula, MT · On-site
$23 - $32/hr
Are you a recent IT graduate or a customer service professional ready to take the next step in your career? Join Missoula Bone & Joint and Surgery Center as a Full-Time IT Helpdesk Specialist in our ...
IT Helpdesk Manager
Long Beach, CA · On-site
They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, fostering a culture of accountability and continuous improvement while ensuring service quality and ...
IT Helpdesk Manager
Long Beach, CA · On-site
They are seeking an experienced IT Helpdesk Manager to lead their Long Beach helpdesk team, fostering a culture of accountability and continuous improvement while ensuring service quality and ...
IT Helpdesk Intern
San Diego, CA · On-site
$27.50/hr
As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to ...
IT Helpdesk Intern
San Diego, CA · On-site
$27.50/hr
As the IT Helpdesk Intern, you will support the AoPS IT team by assisting with day-to-day helpdesk operations, device management, and user account administration. This is a hands-on role designed to ...
It Helpdesk Lead information
See salary details
$21.5K - $30.3K
4% of jobs
$30.3K - $39.1K
17% of jobs
$41.2K is the 25th percentile. Wages below this are outliers.
$39.1K - $48K
15% of jobs
The median wage is $55.3K / yr.
$48K - $56.8K
16% of jobs
$56.8K - $65.6K
16% of jobs
$70.7K is the 75th percentile. Wages above this are outliers.
$65.6K - $74.4K
11% of jobs
$74.4K - $83.2K
3% of jobs
$83.2K - $92K
8% of jobs
$92K - $100.9K
6% of jobs
$100.9K - $109.7K
1% of jobs
$109.7K - $118.5K
2% of jobs
$21.5K
$63.1K
$118.5K
How much do it helpdesk lead jobs pay per year?
As of Jul 3, 2026, the average yearly pay for it helpdesk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Helpdesk Lead, and why are they important?
To thrive as an IT Helpdesk Lead, you need a solid background in IT support, troubleshooting, and network fundamentals, typically supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help you manage teams effectively and resolve issues efficiently. These skills and qualifications are crucial for ensuring timely support, high team performance, and excellent user satisfaction.
What is an IT Helpdesk Lead?
An IT Helpdesk Lead is a professional responsible for overseeing the daily operations of an organization's IT helpdesk team. They manage helpdesk staff, ensure timely resolution of technical issues, and maintain high levels of customer service. Their duties often include training team members, monitoring performance, implementing support processes, and acting as an escalation point for complex problems. The IT Helpdesk Lead also collaborates with other IT departments to improve systems and provides strategic input for technology support initiatives.
What is the difference between It Helpdesk Lead vs It Support Specialist?
| Aspect | It Helpdesk Lead | It Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, ITIL, Microsoft Certified | CompTIA A+, Microsoft Certified, HDI Support Center Analyst |
| Work Environment | Supervises helpdesk team, manages escalations | Provides technical support to end-users, troubleshooting hardware/software issues |
| Employer & Industry Usage | IT departments across various industries, corporate helpdesks | IT support teams in organizations, service providers |
The It Helpdesk Lead typically oversees the helpdesk team, manages escalations, and ensures service quality, while the It Support Specialist focuses on resolving technical issues directly for end-users. Both roles require similar certifications and work in comparable environments, but the lead position involves more leadership responsibilities.
What are some common challenges faced by an IT Helpdesk Lead, and how can they be effectively managed?
As an IT Helpdesk Lead, common challenges include balancing high ticket volumes with maintaining quality service, managing a diverse team with varying skill levels, and keeping up with rapidly evolving technology. Effective management involves implementing clear processes for ticket prioritization, providing ongoing training and mentorship to team members, and regularly communicating with other departments to anticipate and address recurring issues. Strong leadership, adaptability, and proactive problem-solving are key to ensuring both team performance and user satisfaction.
More about It Helpdesk Lead jobs
What states have the most It Helpdesk Lead jobs? States with the most job openings for It Helpdesk Lead jobs include:
What job categories do people searching It Helpdesk Lead jobs look for? The top searched job categories for It Helpdesk Lead jobs are:
Job description
Job Summary:
Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing user access, and collaborating with the IT division to enhance system performance.
Responsibilities:
• Diagnose, resolve, and document a wide range of incoming hardware, software, and network tickets efficiently.
• Travel locally up to 50% of the time to deploy systems, upgrade infrastructure, and fix technical issues directly at our regional office sites.
• Manage user access, monitor server health, and administer local VOIP communications to minimize corporate downtime.
• Work seamlessly with the broader IT division to scale infrastructure, share data insights, and align with core company security values.
Qualifications:
Required:
• 1–5 years of professional IT helpdesk or system support experience (an equivalent degree in Computer Science or Information Technology will also be considered)
• Proven hands-on experience delivering direct, onsite technical support to hardware and end-users
• Solid troubleshooting familiarity with VOIP phone systems, servers, network switches, Active Directory, and general hardware configuration
• Active IT certifications (CompTIA A+, Network+, Security+, CCNA, or Microsoft fundamentals) are a major competitive advantage
• Exceptional communication skills, sharp attention to detail, and a proactive, team-first mindset
• This is a safety-sensitive role that requires the successful completion of a pre-employment drug screening
• Applicants must possess a valid Driver’s License and a clean driving record, as this position requires up to 50% local travel
Company:
Bluetree Dental is a dental care center that offers dental management and orthodontic care. Founded in 2012, the company is headquartered in Reno, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing user access, and collaborating with the IT division to enhance system performance.
Responsibilities:
• Diagnose, resolve, and document a wide range of incoming hardware, software, and network tickets efficiently.
• Travel locally up to 50% of the time to deploy systems, upgrade infrastructure, and fix technical issues directly at our regional office sites.
• Manage user access, monitor server health, and administer local VOIP communications to minimize corporate downtime.
• Work seamlessly with the broader IT division to scale infrastructure, share data insights, and align with core company security values.
Qualifications:
Required:
• 1–5 years of professional IT helpdesk or system support experience (an equivalent degree in Computer Science or Information Technology will also be considered)
• Proven hands-on experience delivering direct, onsite technical support to hardware and end-users
• Solid troubleshooting familiarity with VOIP phone systems, servers, network switches, Active Directory, and general hardware configuration
• Active IT certifications (CompTIA A+, Network+, Security+, CCNA, or Microsoft fundamentals) are a major competitive advantage
• Exceptional communication skills, sharp attention to detail, and a proactive, team-first mindset
• This is a safety-sensitive role that requires the successful completion of a pre-employment drug screening
• Applicants must possess a valid Driver’s License and a clean driving record, as this position requires up to 50% local travel
Company:
Bluetree Dental is a dental care center that offers dental management and orthodontic care. Founded in 2012, the company is headquartered in Reno, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Bluetree Dental
Sourced by ZipRecruiter
Industry
Fitness and sports centers
Company size
51 - 200 Employees
Headquarters location
Reno, NV, US
Year founded
2012