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It Helpdesk Lead Jobs (NOW HIRING)

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us ... Key Responsibilities Lead internal IT initiatives, including infrastructure upgrades, system ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

The Reynolds and Reynolds Company

Proton IT Helpdesk

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

The Reynolds and Reynolds Company

Proton IT Helpdesk

Raleigh, NC · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

The Reynolds and Reynolds Company

Proton IT Helpdesk

Dallas, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Survice

IT Helpdesk Specialist

Belcamp, MD

$20 - $25/hr

  • Retirement

  • PTO

Position IT Helpdesk Specialist *Please Note This is a Part-Time Position* * Location: Belcamp, MD * Security Clearance: No Clearance Required- U.S. citizenship required * Salary: $20/HR - $25/HR ...

GREATER FAMILY HEALTH

IT Helpdesk Analyst

Hoffman Estates, IL · On-site

$22 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

For more information, I encourage to visit our website, This is a great job opportunity for an IT Help Desk Analyst who is either experienced and interested in being part of IT in the medical field.

New

Arthur Lawrence

IT HELPDESK TECHNOLOGIST

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

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All JobsIt Helpdesk Lead Jobs

It Helpdesk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do it helpdesk lead jobs pay per year?

As of Aug 17, 2026, the average yearly pay for it helpdesk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk Lead?

An IT Helpdesk Lead is a professional responsible for overseeing the daily operations of an organization's IT helpdesk team. They manage helpdesk staff, ensure timely resolution of technical issues, and maintain high levels of customer service. Their duties often include training team members, monitoring performance, implementing support processes, and acting as an escalation point for complex problems. The IT Helpdesk Lead also collaborates with other IT departments to improve systems and provides strategic input for technology support initiatives.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Lead?

To thrive as an IT Helpdesk Lead, you need a solid background in IT support, troubleshooting, and network fundamentals, typically supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help you manage teams effectively and resolve issues efficiently. These skills and qualifications are crucial for ensuring timely support, high team performance, and excellent user satisfaction.

What are some common challenges faced by an IT Helpdesk Lead, and how can they be effectively managed?

As an IT Helpdesk Lead, common challenges include balancing high ticket volumes with maintaining quality service, managing a diverse team with varying skill levels, and keeping up with rapidly evolving technology. Effective management involves implementing clear processes for ticket prioritization, providing ongoing training and mentorship to team members, and regularly communicating with other departments to anticipate and address recurring issues. Strong leadership, adaptability, and proactive problem-solving are key to ensuring both team performance and user satisfaction.

What is the difference between It Helpdesk Lead vs It Support Specialist?

AspectIt Helpdesk LeadIt Support Specialist
CertificationsCompTIA A+, ITIL, Microsoft CertifiedCompTIA A+, Microsoft Certified, HDI Support Center Analyst
Work EnvironmentSupervises helpdesk team, manages escalationsProvides technical support to end-users, troubleshooting hardware/software issues
Employer & Industry UsageIT departments across various industries, corporate helpdesksIT support teams in organizations, service providers

The It Helpdesk Lead typically oversees the helpdesk team, manages escalations, and ensures service quality, while the It Support Specialist focuses on resolving technical issues directly for end-users. Both roles require similar certifications and work in comparable environments, but the lead position involves more leadership responsibilities.

More about It Helpdesk Lead jobs

What states have the most It Helpdesk Lead jobs?

States with the most job openings for It Helpdesk Lead jobs include:

What job categories do people searching It Helpdesk Lead jobs look for?

The top searched job categories for It Helpdesk Lead jobs are:

It Helpdesk Lead jobs near you
Infographic showing various It Helpdesk Lead job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

DoD Information Technology HelpDesk

Griffin Associates

Huntsville, AL

Full-time

Re-posted 14 days ago

Job description

GRIFFIN Recruiters
Job Openings >> DoD Information Technology HelpDesk
DoD Information Technology HelpDesk
Summary
Title: DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL
More about this job >
Description

Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience
**Apply with Resume!

  • Work Authorization/Security Clearance
  • Department of Defense (DoD) Secret security clearance, or the ability to obtain one
  • Required: High School or better.
  • Pursuant to EO 14042, this position may require proof of being fully vaccinated for COVID-19.

Overview

  • Experience Required: 2 years: Computer applications and operation of existing computer programs
  • High school diploma or equivalent.
  • Working knowledge of Windows 10, Windows Server, Active Directory, Microsoft Office, and other personal computer software, as well as hardware.
  • Department of Defense (DoD) 8570.1-M, Information Assurance Workforce Improvement Program baseline certification of Information Assurance Technical (IAT) Level II Computing Technology Industry Association (CompTIA) Security +.
  • Excellent PC and network troubleshooting skills.

Preferred Education and Experience

  • Certificates of training in Windows, McAfee Host Based Security Software (HBSS) and Assured Compliance Assessment Solutions (ACAS)
  • IT Help Desk experience.

Summary/Objective

  • Assists ensuring availability, accessibility, usability of Information Technology (IT) hardware and software.
    • Install software on personal computers (PCs).
    • Prepare new PCs for use, and previously used PCs for reuse.
    • Perform routine maintenance of PC hardware and software.
    • Responds to PC users' requests for assistance with hardware, applications or software either locally installed or network-based, and network connectivity in person or telephonically; troubleshoot, and resolve or escalate for resolution.
  • Administer PC users' IT, including ensuring compliance with security requirements.

Position Type/Expected Hours of Work: Full-time, normally 40 hours per workweek

Travel:  None.

**APPLY WITH RESUME!

Apply Now
 
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About Griffin & Associates P.C.

Sourced by ZipRecruiter

Griffin & Associates serves individuals and Privately held Businesses for all their tax, Business advisory, and Financial Planning service needs. As our clients’ most trusted advisor, We always serve our Clients’ best interests with utmost Integrity and Objectivity.

Industry

Accounting services

Company size

11 - 50 Employees

Headquarters location

Norcross, GA, US

Year founded

1982

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