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It Helpdesk Lead Jobs (NOW HIRING)

TopDog Law

IT Helpdesk Manager

$120K - $140K/yr

Lead, mentor, and grow a team of IT support technicians, with the goal of providing timely, high-quality request resolution. * Own day-to-day helpdesk operations including ticket intake, triage ...

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Nexthop Systems Inc

IT Helpdesk Engineer

Santa Clara, CA · On-site

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations ...

Connection

Be Seen First

IT Helpdesk Specialist

Austin, TX · Remote

$37 - $39/hr

Connection has a fantastic opportunity through our Technical Staffing division for a Technical Help Center IT Specialist. This is a contract-to-hire remote position with benefits. Success in this ...

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It Helpdesk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do it helpdesk lead jobs pay per year?

As of Aug 18, 2026, the average yearly pay for it helpdesk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk Lead?

An IT Helpdesk Lead is a professional responsible for overseeing the daily operations of an organization's IT helpdesk team. They manage helpdesk staff, ensure timely resolution of technical issues, and maintain high levels of customer service. Their duties often include training team members, monitoring performance, implementing support processes, and acting as an escalation point for complex problems. The IT Helpdesk Lead also collaborates with other IT departments to improve systems and provides strategic input for technology support initiatives.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Lead?

To thrive as an IT Helpdesk Lead, you need a solid background in IT support, troubleshooting, and network fundamentals, typically supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help you manage teams effectively and resolve issues efficiently. These skills and qualifications are crucial for ensuring timely support, high team performance, and excellent user satisfaction.

What are some common challenges faced by an IT Helpdesk Lead, and how can they be effectively managed?

As an IT Helpdesk Lead, common challenges include balancing high ticket volumes with maintaining quality service, managing a diverse team with varying skill levels, and keeping up with rapidly evolving technology. Effective management involves implementing clear processes for ticket prioritization, providing ongoing training and mentorship to team members, and regularly communicating with other departments to anticipate and address recurring issues. Strong leadership, adaptability, and proactive problem-solving are key to ensuring both team performance and user satisfaction.

What is the difference between It Helpdesk Lead vs It Support Specialist?

AspectIt Helpdesk LeadIt Support Specialist
CertificationsCompTIA A+, ITIL, Microsoft CertifiedCompTIA A+, Microsoft Certified, HDI Support Center Analyst
Work EnvironmentSupervises helpdesk team, manages escalationsProvides technical support to end-users, troubleshooting hardware/software issues
Employer & Industry UsageIT departments across various industries, corporate helpdesksIT support teams in organizations, service providers

The It Helpdesk Lead typically oversees the helpdesk team, manages escalations, and ensures service quality, while the It Support Specialist focuses on resolving technical issues directly for end-users. Both roles require similar certifications and work in comparable environments, but the lead position involves more leadership responsibilities.

Which IT Helpdesk Lead job is the highest paid?

The highest paid IT Helpdesk Lead roles are typically found in large corporations or specialized industries, with salaries reaching over $80,000 to $100,000 annually. Factors such as experience, certifications (like HDI or CompTIA), and technical skills in network management or cybersecurity can influence compensation levels.
More about It Helpdesk Lead jobs

What states have the most It Helpdesk Lead jobs?

States with the most job openings for It Helpdesk Lead jobs include:

What job categories do people searching It Helpdesk Lead jobs look for?

The top searched job categories for It Helpdesk Lead jobs are:

It Helpdesk Lead jobs near you
Infographic showing various It Helpdesk Lead job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

IT Helpdesk Manager

TopDog Law

Remote

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Our Story
TopDog Law is not your typical law firm. We're a nationally scaling personal injury firm built for impact and growth - owning the client experience end-to-end, from marketing and intake through litigation. We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.
Over the past three years, we've grown 2-3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale - intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability.
We are a fully remote team that share trust, open communication, and a commitment to doing great work. If you love ownership, thrive in a fast-moving environment, and want to help build something exceptional, you'll feel right at home here.
The Opportunity
We are seeking a hands-on IT Helpdesk Manager to lead our internal IT support function. This is a player-coach role: initially you'll manage a growing team of helpdesk technicians while remaining deeply involved in day-to-day support, ticket resolution, and process improvement. Reporting directly to the IT Director, you'll own SLAs, escalation paths, onboarding/offboarding workflows, and the overall quality of support delivered across the firm. This role is ideal for someone who thrives in a fast-paced, remote-first environment and brings both technical depth and a genuine service-oriented mindset.
What You Will Own
Helpdesk Operations
  • Lead, mentor, and grow a team of IT support technicians, with the goal of providing timely, high-quality request resolution.
  • Own day-to-day helpdesk operations including ticket intake, triage, prioritization, and resolution via an ITSM platform.
  • Define, track and report KPIs and SLA performance to IT leadership; drive continuous improvement based on data.
  • Conduct regular 1:1s, performance check-ins, and coaching sessions with direct reports.
  • Serve as the escalation point for complex, sensitive, or executive-level issues.

Technical Support
  • Administer enterprise-wide collaboration platforms (Microsoft 365 and/or Google Workspace), including user provisioning, licensing, security, and troubleshooting.
  • Manage endpoints via MDM/UEM across Windows and Mac environments, with hands-on experience in Microsoft Intune / Endpoint Manager or equivalent.
  • Triage and resolve endpoint compliance alerts and policy violations via MDM software.
  • Support full user lifecycle management (onboarding, changes and offboarding) through HRIS and directory/IAM integrations.
  • Provide tier 2/3 support for Slack, Salesforce, and other firm-wide SaaS platforms.
  • Maintain IT documentation, SOPs, and self-service knowledge resources for staff.

Vendor, Asset & Infrastructure Management
  • Manage IT vendor relationships, procurement workflows, and invoice review in coordination with Finance.
  • Oversee hardware and software asset lifecycle from procurement through deployment, refresh, and decommission.
  • Maintain disaster recovery and backup readiness; coordinate patching and endpoint hygiene across the fleet.

Security & Compliance
  • Enforce IT security policies, including MFA/2FA, access control, and acceptable use.
  • Monitor and resolve endpoint compliance and configuration issues via MDM software.
  • Support security awareness initiatives, phishing simulations, and policy rollouts.
  • Coordinate with internal operations teams on access reviews, offboarding checklists, and compliance activities.
  • Contribute to incident response and escalation as needed.

Process Improvement & Reporting
  • Identify recurring issues and drive root cause resolution to reduce ticket volume.
  • Build and maintain a user-facing helpdesk documentation knowledge base.
  • Collaborate with the IT Director on tooling decisions, infrastructure projects, and strategic operational improvements.

What You Bring
Required:
  • 5+ years of IT support or IT operations experience, with at least 2+ years in a lead, manager, or senior supervisory capacity.
  • Deep proficiency in Microsoft 365 and / or Google Workspace administration (Email, Collaboration, Cloud File Storage) or equivalent enterprise collaboration platform.
  • Hands-on experience with Azure AD / Entra ID for identity and access management.
  • Demonstrated MDM/UEM experience, including endpoint compliance monitoring and policy enforcement (Microsoft Intune preferred).
  • Proven SLA ownership and KPI reporting across a helpdesk or service desk function
  • Experience managing hardware and software asset lifecycle from procurement through decommission.
  • Vendor management experience including procurement, invoice review, and cost tracking.
  • Solid grounding in IT security fundamentals: MFA, least-privilege access, endpoint hygiene, phishing defense.
  • Strong written and verbal communication skills; comfortable supporting and presenting to executive stakeholders.
  • Proven ability to operate independently in a remote or distributed environment with minimal supervision.

Preferred (Nice to Have):
  • Prior experience supporting a law firm or legal operations team.
  • Experience with Jira Service Management or a comparable ITSM platform.
  • ITIL Foundation certification or demonstrated ITSM process discipline.
  • Exposure to endpoint detection and response (EDR), DLP, or security compliance tools.
  • Experience providing whiteglove or executive-level IT support.

Who Thrives Here (Core Values)
We don't hire on resumes alone. We hire for competence, character, and mindset.
  • Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
  • Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
  • No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
  • Ownership: You do what you say, follow through, and treat the business like it's yours.
  • Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

What We Offer
  • Base Salary: $120,000.00 and $140,000.00 per year, commensurate with experience
  • Eligible for performance-based bonus
  • Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
  • Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.

Equal Opportunity Employer
We are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

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