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It Helpdesk Lead Jobs (NOW HIRING)

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to ... Lead large-scale IT projects, such as office build-outs, IT system overhauls, and cloud migrations ...

Arthur Lawrence

IT Helpdesk Specialist

Honolulu, HI · On-site

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI. Please find the below and send us your updated resume if interested: Must-Have Skills: * Experience ...

TEKsystems

IT Helpdesk Manager

Portland, OR · On-site

$48 - $58/hr

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... help enforce IT security policies, handling sensitive data responsibly in line with company and industry compliance standards Create and maintain IT documentation and knowledge base articles for ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$64K - $128K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

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It Helpdesk Lead information

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$21.5K

$63.1K

$118.5K

How much do it helpdesk lead jobs pay per year?

As of Aug 22, 2026, the average yearly pay for it helpdesk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk Lead?

An IT Helpdesk Lead is a professional responsible for overseeing the daily operations of an organization's IT helpdesk team. They manage helpdesk staff, ensure timely resolution of technical issues, and maintain high levels of customer service. Their duties often include training team members, monitoring performance, implementing support processes, and acting as an escalation point for complex problems. The IT Helpdesk Lead also collaborates with other IT departments to improve systems and provides strategic input for technology support initiatives.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Lead?

To thrive as an IT Helpdesk Lead, you need a solid background in IT support, troubleshooting, and network fundamentals, typically supported by a relevant degree and experience in technical support roles. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and certifications like CompTIA A+ or ITIL are commonly required. Strong leadership, communication, and problem-solving skills help you manage teams effectively and resolve issues efficiently. These skills and qualifications are crucial for ensuring timely support, high team performance, and excellent user satisfaction.

What are some common challenges faced by an IT Helpdesk Lead, and how can they be effectively managed?

As an IT Helpdesk Lead, common challenges include balancing high ticket volumes with maintaining quality service, managing a diverse team with varying skill levels, and keeping up with rapidly evolving technology. Effective management involves implementing clear processes for ticket prioritization, providing ongoing training and mentorship to team members, and regularly communicating with other departments to anticipate and address recurring issues. Strong leadership, adaptability, and proactive problem-solving are key to ensuring both team performance and user satisfaction.

What is the difference between It Helpdesk Lead vs It Support Specialist?

AspectIt Helpdesk LeadIt Support Specialist
CertificationsCompTIA A+, ITIL, Microsoft CertifiedCompTIA A+, Microsoft Certified, HDI Support Center Analyst
Work EnvironmentSupervises helpdesk team, manages escalationsProvides technical support to end-users, troubleshooting hardware/software issues
Employer & Industry UsageIT departments across various industries, corporate helpdesksIT support teams in organizations, service providers

The It Helpdesk Lead typically oversees the helpdesk team, manages escalations, and ensures service quality, while the It Support Specialist focuses on resolving technical issues directly for end-users. Both roles require similar certifications and work in comparable environments, but the lead position involves more leadership responsibilities.

Which IT Helpdesk Lead job is the highest paid?

The highest paid IT Helpdesk Lead roles are typically found in large corporations or specialized industries, with salaries reaching over $80,000 to $100,000 annually. Factors such as experience, certifications (like HDI or CompTIA), and technical skills in network management or cybersecurity can influence compensation levels.
More about It Helpdesk Lead jobs

What states have the most It Helpdesk Lead jobs?

States with the most job openings for It Helpdesk Lead jobs include:

What job categories do people searching It Helpdesk Lead jobs look for?

The top searched job categories for It Helpdesk Lead jobs are:

It Helpdesk Lead jobs near you
Infographic showing various It Helpdesk Lead job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

IT Helpdesk Technician

George E. Booth Co.

Greenwood, IN • On-site

Full-time

Medical, Vision, Retirement, PTO

Posted 29 days ago

Job description

George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status
The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.
The George E. Booth Co. is amajor distributor of process instrumentation products and related services tocustomers in Illinois, Indiana, Kentucky, Ohio, and Tennessee. Founded in1963, George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield.
In addition to excellent communication skills,written and verbally, the ideal candidate will have ERP software knowledge strong attention to detail,and the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technician will beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis, IN. All candidates mustbe legally authorized to work in the United States.
Responsibilities:
1. Oversee dailyperformance of computer systems.
2. May provideassistance concerning the use of computer hardware and software, includingprinting, installation, word processing, electronic mail, and operating system.
3. Set upequipment for employees' use, performing or ensuring proper installation ofcables, operating systems, and appropriate software.
4. Attaintechnical manuals, confer with users, or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.
5. Answer userinquiries regarding computer software and hardware operation to resolveproblems.
6. Install andperform minor repairs to hardware, software, or peripheral equipment, followingdesign or installation specifications.
7. Confer withstaff, users, and management to establish requirements for new systems ormodifications.
8. Entercommands and observe systems functioning to verify correct operations anddetect errors.
9. Maintainrecords of daily data communication transactions, problems and remedial actionstaken or installation activities.
10. Developtraining materials and procedures, or train users in the proper use of hardwareor software.
11. All otherduties as assigned by supervision.
Requirements:
• Bachelor's Degree in IT or a technically relatedfield is a plus.
• At least two years' related experience in companyinformation technology
• Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.
• Ability to use software suites, presentationsoftware, spreadsheets, and collaboration tools.
• Attention to details, organizational aptitude, andsuperior interaction skills necessary.
Benefits:
Full benefits package includes major medical, dentaland vision with paid-time off and matching 401(k).
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