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It Help Support Jobs (NOW HIRING)

Xcimer Energy

IT Support Technician

Denver, CO · On-site

$22.25 - $30.25/hr

... IT help desk support, troubleshooting IT incidents, and assisting with the maintenance of critical IT infrastructure. Responsibilities : • Provide IT Help Desk support and assistance for all ...

Highlight Technologies

IT Help Desk Intern

Madison, WI · On-site

$15 - $20.25/hr

As a Help Desk Intern at WFAA, you will gain hands-on IT support experience and will provide you an opportunity to gain exposure to a wide range of technologies. Hours: Monday - Friday, 10-20 hours ...

Redpath and Company

IT Help Desk Technician

Saint Paul, MN · On-site

$60K - $70K/yr

IT Help Desk Technician Why Redpath? At Redpath, you'll be valued for who you are and supported in where you're going. We've created a culture rooted in trust, teamwork, and genuine relationships ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$14 - $18.75/hr

IT Help Desk Internship Location: On-site | Cape Fear Moto Group Reports To: IT & Information ... You will work directly with the IT Manager and gain practical experience supporting day to day ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

IT Help Desk Internship Location: On-site | Cape Fear Moto Group Reports To: IT & Information ... You will work directly with the IT Manager and gain practical experience supporting day to day ...

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Dallas, TX · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

DEX Imaging

IT Help Desk Tier 1

Dallas, TX · On-site

We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex's managed IT services. They respond to incoming ...

H Mart

IT Help Desk Coordinator

Whittier, CA · On-site

$26 - $29/hr

Respond to user inquiries and provide technical support via phone, email, or in-person. * Assist ... Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ...

Pae

IT Support Technician

Saint Louis, MO · On-site

$33 - $35/hr

Louis, MO. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video ...

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

This position is responsible for providing expert-level support in Information Technology systems. Our Help Desk Technicians provide technical assistance and answers to users' questions, assisting ...

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How much do it help support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist, and why are they important?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

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What job categories do people searching It Help Support jobs look for? The top searched job categories for It Help Support jobs are:
It Help Support jobs near you

IT Support Specialist

Summit Pathology Laboratories, Inc.

Loveland, CO • On-site

$55K - $65K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Summary
The IT Support Specialist is responsible for the coordination of a variety of support functions as they relate to the computers systems and functions at Summit Pathology. These include activities such as handling IT call-center and helpdesk issues as well as the coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance and providing assistance in scheduling special productions requirements. This individual is also responsible for an inventory of a variety of equipment, supplies and materials related to the hardware and software of Summit Pathology operations.
Duties and Responsibilities
  • Act as product coordinator for Summit IT Help Desk Platform
    • The IT Help Desk Platform includes but is not inclusive of all technology used to maintain and manage the IT help desk including support ticket software, asset inventory, and IT documentation repositories
    • Maintain and manage any updates or upgrades for platform
    • Maintain a working relationship with platform vendor(s) and say current with platform functions and capabilities
    • Maintain a comprehensive IT asset inventory including hardware, software, licenses and peripherals
    • Define, create and produce reports as needed from Director of IT or leadership staff
    • Coordinate any configuration changes with help desk platform vendor
    • Communicate and coordinate updates, maintenance, challenges, or configuration changes with the Director of IT
  • Provide Direct Support for LIS platform
    • Collaborate with LIS Administrator issues directly related to LIS support issues
    • Troubleshoot and escalate LIS related issues to LIS vendor
    • Coordinate with LIS vendor to resolve issues
    • Maintain strong working knowledge of LIS platform for end-user support
  • Provide technical support for all IT products
    • Laptops, desktops, VoIP phones, copiers, printers, fax machines
    • Configure and deploy new devices
    • Coordinate with IT Network Coordinator to maintain updates and upgrades for all workstation operating systems and software products
    • Provide training and assistance to users
    • Create, maintain, and manage all user login accounts
    • Administer New Hire orientation and training
    • Act as a support liaison for computer operations, communication, resolving, and or initiating the resolution of problems and or concerns
  • Make recommendations concerning new IT related equipment or software
  • Coordinate with Director of IT and other IT support staff when problems require additional analysis or assistance
  • Contribute to IT goals by accomplishing related duties as required
  • Responsible for assisting coverage while other IT staff are out of office
  • Available for after hours on-call support on a rotating schedule
  • Ability to work remote but available for on-site support within 1 hour of any required support ticket
  • Provide support as needed to other IT staff
  • Other job duties as assigned

Core Behaviors
At Summit Pathology customer service and can-do attitude are what we want to see from our teams. We expect team members to:
  • Collaborate and contribute to teamwork
  • Be responsive to change
  • Foster diversity and inclusion, respect others
  • Encourage open communication and cooperation
  • Foster continuous performance improvement
  • Mentor and teach when you can
Conduct yourself in a professional manner as outlined in the Code of Conduct and pursuant to policies and procedures as stated in the Summit Pathology handbook.
Qualifications
  • Associates Degree or higher or an equivalent combination of education and experience
  • 2+ years related experience
  • Experience in customer service in a technological environment
  • Knowledge of a variety of hardware and software , programming languages and technology systems
  • Ability to work independently
  • Ability to maintain necessary levels of confidentiality to protect patient privacy
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Constant standing, walking, sitting, hand use, vision, hearing and noise, as well as stooping/bending, reaching, kneeling, squatting, and climbing stairs
  • Exertion of 20-50 lbs. of force occasionally, and/or 10-25 lbs. of force frequently, and/or greater than negligible up to 10 lbs. of force constantly to move objects
  • Perform work within a laboratory and near electrical instruments, computers, and other laboratory equipment and chemicals

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