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It Help Support Jobs (NOW HIRING)

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

Midwest Foods

IT Help Desk

Chicago, IL

$19 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Information Technology Support/Helpdesk is responsible for providing internal technical support, resolving issues via phone, email and in person. 1st Shift -10:00AM - 6:00PM; Monday - Friday on ...

New

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Routine visits to regional offices for staff support Required Traits & Characteristics: * Proven ...

SitelogIQ

IT Help Desk Specialist

Sacramento, CA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our IT Help Desk Technician will be a member of our corporate IT team and work out of our ... Due to the support requirements, this role is expected to be in the office on a consistent schedule ...

Enterfusion

IT Help Desk Technician

Orlando, FL · On-site

$48K - $65K/yr

  • Medical

  • Life

  • Retirement

  • PTO

As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing ... Provide technical support via phone, email, and in-person. * Troubleshoot hardware/software issues ...

DMI

IT Help Desk Specialist

  • Medical

  • Life

  • Retirement

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... These positions support the agency's IT team, handling an average of 270 service tickets per month ...

John H. Carter

IT Help Desk

Baton Rouge, LA · On-site

Application support and troubleshooting of MS Windows platforms * Provide user support in the ... tasks as directed by the IT Manager. Please note that this role is not eligible for Visa ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as ...

Lender Service Provider LLC

IT Help Desk I

Fairfax, VA · On-site

$45K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk I Merrifield, VA Description You are our competitive advantage. Our team of innovators ... Support common enterprise software solutions including Microsoft Office 365 and Adobe suite

First Horizon Bank

IT Help Desk Tech

Maryville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Provide support for technology issues, including personal computers, printers and multi-functional ... users, and IT team members and vendor partners * Experience working in an inbound help desk ...

Konrad

IT Help Desk Technician

New York, NY · On-site

$60K - $80K/yr

  • Medical

  • Retirement

About the Role As an IT Help Desk Technician you'll be responsible for managing level 1 support tickets as well as facilitating new hire hardware deployment. Working within the operations team, your ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...

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All JobsIt Help Support Jobs

It Help Support information

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How much do it help support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

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What states have the most It Help Support jobs?

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It Help Support jobs near you
Infographic showing various It Help Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Help Desk Technician

Enterfusion

Orlando, FL • On-site

$48K - $65K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team!
As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization.
A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies.
Requirements
KEY RESPONSIBILITIES:
  • Provide technical support via phone, email, and in-person.
  • Troubleshoot hardware/software issues for desktops, laptops, and mobile devices.
  • Assist in setting up new employee workstations and documenting solutions in the ticketing system.
  • Escalate complex issues to senior IT staff.
  • Help with software upgrades, maintain IT equipment inventory, and assist in procurement.
  • Participate in IT projects to enhance operational efficiency and prioritize service tickets.
  • Configure computers, software, and networks; upgrade hardware and remove viruses.
  • Ensure proper backups to prevent data loss and troubleshoot various IT problems.
  • Administer servers, desktop computers, printers, network devices, and perform software deployments.
  • Recommend hardware devices to the sales team and perform other duties as assigned.
QUALIFICATIONS:
  • Strong technical knowledge of computer systems, mobile devices, and tech products.
  • Familiarity with Windows and macOS, and common software applications.
  • Exceptional teamwork, communication, and customer service skills.
  • Efficient troubleshooting and problem resolution abilities.
  • IT certifications (e.g., CompTIA A+) are desirable.
  • Working knowledge of Microsoft Office tools.
  • Excellent written and verbal communication.
  • High attention to detail and phone etiquette.
  • Experience supporting at least one of the following:
    • AWS cloud services (S3, EC2, VPC) or Microsoft Azure.
    • Windows 2012 Server or newer Active Directory.
    • Troubleshooting enterprise network equipment.
    • VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications).
    • Ubiquiti or Cisco Wi-Fi troubleshooting.
    • Microsoft O365 management and migrations.
    • Windows 10 or 11 Desktop OS support.
WORK ENVIRONMENT:
This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth.
TRAVEL:
The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays.
JOB TYPE:
Salary, Full-time, Non-exempt
HOURS:
The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week.
JOIN OUR TEAM!
If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion!
Benefits
COMPENSATION:
Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance.
Benefits Include:
Paid Time Off (PTO) - Accrual begins after 90 days, with increasing PTO over time.
Health Insurance - Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue.
Life Insurance - Company-paid coverage for employees.
Short- & Long-Term Disability Insurance - Income protection benefits provided.
SIMPLE IRA - Enterfusion matches employee contributions up to a set percentage.
Continued Learning - Reimbursement for required or beneficial certifications, plus training support.
Join Enterfusion and be part of a team that invests in your success!

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