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It Help Support Jobs (NOW HIRING)

BC Tech Pro

IT Help Desk

Baltimore, MD

... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...

TransCore

IT Help Desk Specialist

Houston, TX

TransCore (TRN), a subsidiary of ST Engineering, is seeking three full-time IT Help Desk ... These positions provide exceptional phone and email support to our customers experiencing software ...

Zones

IT Help Desk Technician

Boston, MA

$30/hr

The IT Help Desk Technician will provide Level 1-2 support to customer's end-users. This position will provide customer-friendly assistance to end-users experiencing difficulty using IT products and ...

ABCS, Inc.

IT Help Desk Operator

Phoenix, AZ · On-site

$24.75/hr

Title: IT Help Desk Operator Duration: 6 month+ contract Location: Phoenix, AZ (Onsite: 11pm-7am ... Local Only Answering incoming calls for IT-related support. Provide triage/troubleshooting steps to ...

Press-One Customer Care

IT Help Desk

Fort Collins, CO · On-site

$19 - $20/hr

You will help troubleshoot and resolve client hardware, software, and network issues reported via ... support that is important for maintaining smooth IT operations and user satisfaction. Shift is ...

STI

IT Help Desk Technician

Nashville, TN · On-site

We are looking for support to assist with ServiceDesk operations. As the modernization effort ... IT Help Desk Technician responsibilities include serving as the first point of contact for ...

Managed Staffing

IT Support Technician

Torrington, CT · On-site

$22 - $23/hr

This role is ideal for candidates with general IT Help Desk or desktop support experience who are comfortable troubleshooting hardware, assisting end users, and managing basic device maintenance.

KETCHIKAN INDIAN CORPORATION

IT Help Desk

Ketchikan, AK · On-site

$23.19 - $34.78/hr

Purpose Ketchikan Indian Community (KIC) s are a management tool to help organize duties and ... Enforce Information Technology policy and procedures. Responsible to take new employee picture for ...

Allen Control Systems

IT Help Desk, CMMC

Austin, TX · On-site

Position Overview We are seeking an IT Help Desk, CMMC to support ACS's efforts to achieve and maintain CMMC compliance while contributing to daily IT operations. You will own key elements of our ...

Zentech Consulting

IT Help Desk Analyst

Tempe, AZ · On-site

An IT HelpDesk Analyst is a pivotal support position within our Managed Services organization. Our Service Desk provides a critical interface between the Managed Services organization and customers ...

bdManagedIT

IT Help Desk Technician (MSP)

Madison, GA · On-site

$18 - $21/hr

IT Help Desk Technician Onsite | Madison, GA | Full-Time Join bdManagedIT as the first line of support for our clients and the first impression of our service team. We're looking for an entry-level ...

First Horizon Bank

IT Help Desk Tech

Lafayette, LA · On-site

... support for First Horizon Bank employees who rely on technology to be the best at serving our ... users, and IT team members and vendor partners · Experience working in an inbound help desk ...

KAGOME, Inc.

IT Help Desk Support I

Osceola, AR · On-site

$25.04 - $38.81/hr

Description JOB TITLE: IT Help Desk Support I JOB PURPOSE AND SUMMARY To support, assist and coordinate activities in computer operations by performing the following duties and responsibilities.

Yaskawa Drives & Motion

IT Help Desk Intern

Waukegan, IL · On-site

$14.25 - $19/hr

Yaskawa America, Inc. is currently looking for an IT Help Desk intern to work on the following ... Provide phone and email support for users * Troubleshoot hardware and software issues, deploy ...

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How much do it help support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Support specialist, and why are they important?

To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.

What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?

IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.

What does an IT Help Support specialist do?

An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.

What is the difference between It Help Support vs Network Technician?

AspectIt Help SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, hardware setup
Industry UsageIT support across various industriesNetworking and telecommunications companies
Common Search/ComparisonYesNo

It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.

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What states have the most It Help Support jobs? States with the most job openings for It Help Support jobs include:
What job categories do people searching It Help Support jobs look for? The top searched job categories for It Help Support jobs are:
It Help Support jobs near you

IT Help Desk

BC Tech Pro

Baltimore, MD

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. 

  • This is a full-time, onsite position. 
  • Benefits include Health, Dental Vision and 401k.
  • Pay starts at $23 per hour

Responsibilities:

  • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
  • Provides support to client identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Display outstanding technical and professional services skills at all times
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Skills:

  • Excellence in communication and customer-facing skills
  • Strong oral, written and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit
  • Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position is open to all US citizens 18 and over.