IT Help Desk
Albuquerque, NM · On-site
Description The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I ...
IT Help Desk
Albuquerque, NM · On-site
Description The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I ...
IT Help Desk Support - Level II
Decatur, AL · On-site
$50K - $65K/yr
Summary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of ...
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IT Help Desk Support - Level II
Decatur, AL · On-site
$50K - $65K/yr
Summary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II . A successful candidate will have a track record of ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...
IT HELP DESK TECHNICIAN
$50K - $68K/yr
Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...
IT Help Desk Technician
San Antonio, TX · On-site
The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and ...
IT Help Desk Technician
San Antonio, TX · On-site
The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and ...
IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...
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IT Help Desk Technician
Erlanger, KY · On-site
$30 - $31/hr
The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...
IT Help Desk Support - Level I (MSP)
$20 - $30/hr
Summary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful ...
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IT Help Desk Support - Level I (MSP)
$20 - $30/hr
Summary Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle) . They are in need of a temporary Helpdesk Support Level I technician . A successful ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Not eligible for visa sponsorship The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation ...
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IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Not eligible for visa sponsorship The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation ...
IT Help Desk
$24.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk
$24.50/hr
... of a variety of technology-based products typically associated with an end-user computing ... Provides support to client identified VIPs * Responds to change management requests including ...
IT Help Desk Technician
Lewiston, ID · On-site
$17.12 - $22.35/hr
Bonus based on performance IT Help Desk Technician Help desk support specialist are the go-to people for providing technical assistance and support related to computer systems, hardware and software.
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IT Help Desk Technician
Lewiston, ID · On-site
$17.12 - $22.35/hr
Bonus based on performance IT Help Desk Technician Help desk support specialist are the go-to people for providing technical assistance and support related to computer systems, hardware and software.
Information Technology Help Desk
Colorado Springs, CO · On-site
$72K - $76K/yr
The position manages day-to-day support needs including account provisioning, helpdesk ticket ... years of experience in IT support, helpdesk, or a similar technical support role. * Solid ...
New
Information Technology Help Desk
Colorado Springs, CO · On-site
$72K - $76K/yr
The position manages day-to-day support needs including account provisioning, helpdesk ticket ... years of experience in IT support, helpdesk, or a similar technical support role. * Solid ...
New
What you'll be doing as an IT Help Desk Technician ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...
What you'll be doing as an IT Help Desk Technician ... Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance ...
Information Technology Help Desk
$72K - $76K/yr
The position manages day-to-day support needs including account provisioning, helpdesk ticket ... years of experience in IT support, helpdesk, or a similar technical support role. * Solid ...
Information Technology Help Desk
$72K - $76K/yr
The position manages day-to-day support needs including account provisioning, helpdesk ticket ... years of experience in IT support, helpdesk, or a similar technical support role. * Solid ...
IT Help Desk Technician
Decatur, IN · On-site
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
IT Help Desk Technician
Decatur, IN · On-site
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
IT Help Desk Technician
Windsor, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
Quick apply
IT Help Desk Technician
Windsor, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
The IT Help Desk Technician provides first-line technical support for Bank employees and assists in maintaining a secure, reliable, and efficient technology environment. This position is responsible ...
The IT Help Desk Technician provides first-line technical support for Bank employees and assists in maintaining a secure, reliable, and efficient technology environment. This position is responsible ...
IT Help Desk Technician
Douglas, WY · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
Quick apply
IT Help Desk Technician
Douglas, WY · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
IT Help Desk Technician
Spearfish, SD · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
Quick apply
IT Help Desk Technician
Spearfish, SD · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Provide first-level technical support via phone, email, remote support, and in-person assistance.
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...
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IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... The position provides advanced technical expertise in supporting technology services across a ...
IT Help Desk
Woodway, TX · On-site
$16 - $18/hr
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...
IT Help Desk
Woodway, TX · On-site
$16 - $18/hr
Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time ... Provides support and service to our employees by responding to inbound phone calls, email, or help ...
It Help Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do it help support jobs pay per hour?
As of Aug 17, 2026, the average hourly pay for it help support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Support specialist?
To thrive as an IT Help Support specialist, you need a solid understanding of computer hardware, software troubleshooting, network fundamentals, and typically at least a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are commonly required. Strong communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure efficient issue resolution, minimize downtime, and maintain smooth technology operations for end users.
What does an IT Help Support specialist do?
An IT Help Support specialist assists users with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide solutions, and guide users through technical processes either in person, over the phone, or via remote tools. These professionals also help with installing and configuring hardware or software, maintaining system security, and ensuring smooth IT operations within an organization.
What are some common challenges faced by IT Help Support professionals and how can they be managed effectively?
IT Help Support professionals often encounter challenges such as managing high ticket volumes, supporting users with varying technical abilities, and staying updated with rapidly evolving technologies. To manage these effectively, prioritizing tasks, maintaining clear communication, and leveraging knowledge bases are essential strategies. Additionally, working closely with other IT team members and participating in ongoing training can help ensure quick, accurate resolutions and continuous skill development.
What is the difference between It Help Support vs Network Technician?
| Aspect | It Help Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting | Network infrastructure, server rooms, hardware setup |
| Industry Usage | IT support across various industries | Networking and telecommunications companies |
| Common Search/Comparison | Yes | No |
It Help Support focuses on assisting users with hardware and software issues, providing technical support, and troubleshooting. Network Technicians specialize in maintaining and installing network infrastructure. While both roles require technical skills and certifications, It Help Support is more user-focused, whereas Network Technicians work on network systems and hardware.
More about It Help Support jobs
What cities are hiring for It Help Support jobs?
Cities with the most It Help Support job openings:
What states have the most It Help Support jobs?
States with the most job openings for It Help Support jobs include:
What job categories do people searching It Help Support jobs look for?
The top searched job categories for It Help Support jobs are:
Full-time
Medical, Dental, Vision, Life, PTO
Posted 6 days ago
Job description
Description
The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and possible some Tier II support.
He/she is responsible for providing technical assistance and support related to computer systems, hardware, or software. This individual responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
It is expected the person will be a service minded individual, with strong attention to detail and organization.
This position requires that the applicant be at least 21 years of age. The applicant must be able to obtain and maintain a New Mexico Gaming Work Permit which requires a credit and background check.
The Downs at Albuquerque, Inc is an equal opportunity employer. The Downs does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status or any other basis covered under federal, state or local law. Employment with the Downs is decided on qualifications, merit and business need.
Job Type: Full-time
Benefits:
Work Location: In person
The IT Help Desk role is to support the stable operation of the information technology systems of The Downs Racetrack and Casino. This includes all duties that are applicable to a Tier I support and possible some Tier II support.
He/she is responsible for providing technical assistance and support related to computer systems, hardware, or software. This individual responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
It is expected the person will be a service minded individual, with strong attention to detail and organization.
This position requires that the applicant be at least 21 years of age. The applicant must be able to obtain and maintain a New Mexico Gaming Work Permit which requires a credit and background check.
The Downs at Albuquerque, Inc is an equal opportunity employer. The Downs does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying disability, national origin, veteran status or any other basis covered under federal, state or local law. Employment with the Downs is decided on qualifications, merit and business need.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
About Downs Racetrack & Casino
Sourced by ZipRecruiter