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Remote Amazon It Help Desk Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client ... Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting ...

Immersion Consulting

IT Project Manager

$100.80K - $119.20K/yr

Simultaneously, as an IT help desk PM, you'll support to over 90,000 customers nationwide. This ... Proficient in the remote installation of primary and peripheral computer software and hardware.

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide ...

LinTech Global

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... enterprise IT environments, remote users, and ITIL-aligned service management operations. Job ...

LinTech Global Inc.

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... enterprise IT environments, remote users, and ITIL-aligned service management operations. Job ...

InstantServe LLC

Help Desk Support Technician

$20.50 - $27.75/hr

Baltimore, MD (Remote) • ITEM 1 SKILL SET: HELP DESK SUPPORT TECHNICIAN Responsibilities: • ... the Technology Helpdesk • Quickly escalates issues and problems that are not resolvable as ...

Defense Unicorns

SkillBridge - IT Engineer

OR · Remote

Experience in an IT help desk, system administration, or IT operations role * Familiarity with ... Ability to collaborate effectively with cross-functional teams in a remote, asynchronous ...

ProTek IT Solutions

Be Seen First

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

From the help desk to server setups and management, networking, cloud solutions, etc., this ... However, we're also open to remote or out-of-state candidates who can do the above. We offer ...

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All JobsRemote Amazon It Help Desk Jobs

Remote Amazon It Help Desk information

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$83.8K

$124.5K

How much do remote amazon it help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for remote amazon it help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Amazon It Help Desk vs Remote Microsoft Support Specialist?

AspectRemote Amazon It Help DeskRemote Microsoft Support Specialist
CertificationsCompTIA A+, Amazon AWS certificationsMicrosoft Certified: Modern Desktop Administrator, CompTIA A+
Work EnvironmentRemote, customer support, troubleshooting Amazon-related issuesRemote, technical support, troubleshooting Microsoft products
Industry UsagePrimarily e-commerce, retail, cloud servicesPrimarily enterprise IT, software, and hardware support

The Remote Amazon It Help Desk and Remote Microsoft Support Specialist roles both require technical certifications and involve remote troubleshooting. However, the Amazon role focuses on supporting Amazon's e-commerce and cloud services, while the Microsoft role centers on supporting Microsoft products and enterprise solutions. Both positions serve similar customer support functions but differ in industry focus and technical expertise.

What cities are hiring for Remote Amazon It Help Desk jobs? Cities with the most Remote Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Remote Amazon It Help Desk jobs? States with the most job openings for Remote Amazon It Help Desk jobs include:
Remote Amazon It Help Desk jobs near you
Help Desk Analyst

Help Desk Analyst

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted 10 days ago

Job description

Help Desk Analyst - myColorado
Client: Colorado OIT (Office of Information Technology)
Location: Remote - Must be local to Colorado
Duration: 04/01/2026 - 08/31/2026
Schedule: Monday-Friday | 8:00 AM - 5:00 PM MST
Job Summary
The Help Desk Analyst will provide Tier I and Tier II technical support for the myColorado mobile application and portal, supporting citizens using state digital services. The role involves troubleshooting issues across iOS and Android devices, assisting users with installation and configuration of the myColorado app, and documenting issues within the ticketing system.
The analyst will serve as the first point of contact for users, resolving technical issues, escalating complex problems, and ensuring a high level of customer service while supporting Colorado's digital government initiatives.
Key Responsibilities
Technical Support
  • Provide Tier I and Tier II technical support for enterprise and agency IT services.
  • Troubleshoot login issues, connectivity problems, and software errors related to the myColorado app and portal.
  • Support iOS and Android mobile platforms including app installation and configuration.
  • Analyze, reproduce, document, and resolve application issues.
  • Escalate unresolved issues to appropriate teams.
Ticket Management
  • Create, update, and track incidents within the ticketing system.
  • Accurately record calls, chats, and user interactions.
  • Assign appropriate priority and severity levels to tickets.
  • Monitor ticket status and provide updates when SLA timelines are at risk.
Customer Support
  • Act as the primary point of contact for myColorado users.
  • Provide professional and courteous support via phone, chat, or email.
  • Educate users on app functionality, installation, and troubleshooting steps.
  • Handle customer complaints and provide timely resolution.
Incident & Outage Support
  • Follow documented procedures during planned or emergency service outages.
  • Communicate outage updates to users.
  • Ensure all outage-related tickets are linked to the appropriate parent ticket.
Documentation & Collaboration
  • Maintain clear documentation of issues and troubleshooting steps.
  • Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
  • Participate in team meetings and contribute to process improvements.
Required Skills & Qualifications
  • Experience providing Tier I / Tier II Help Desk or Service Desk support
  • Experience troubleshooting mobile applications on iOS and Android
  • Strong customer service and communication skills
  • Experience using IT ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to analyze and troubleshoot login, connectivity, and application issues
  • Experience documenting incidents and troubleshooting steps clearly
Preferred Qualifications
  • Experience supporting mobile applications or digital portals
  • Experience in government or public sector IT support
  • Familiarity with ITIL service desk practices
  • Experience handling high-volume customer support environments
Location Requirement
  • Candidate must currently reside in Colorado
  • Remote work allowed within the state of Colorado only
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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