ZipRecruiter

Log In

1

Director Amazon It Help Desk Jobs (NOW HIRING)

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...

Technologix

IT Help Desk - Part-Time

Ruston, LA

... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...

Reagent

IT Help Desk Analyst

Ringoes, NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and ... In addition to direct user support, the role will own the administration and optimization of the ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

J.J. Taylor

IT Help Desk Technician

Tampa, FL · On-site

IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join a growing, family-owned organization with a national footprint and a people-first culture. J.J.

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

next page

Showing results 1-20

All JobsAmazon It Help Desk JobsDirector Amazon It Help Desk Jobs

Director Amazon It Help Desk information

See salary details

$39K

$86.7K

$135.5K

How much do director amazon it help desk jobs pay per year?

As of Aug 5, 2026, the average yearly pay for director amazon it help desk in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director Amazon IT Help Desk, and why are they important?

To thrive as a Director, Amazon IT Help Desk, you need extensive experience in IT support management, a strong understanding of IT infrastructure, and typically a bachelor's or master's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, cloud platforms such as AWS, and relevant certifications (e.g., ITIL, AWS Certified Solutions Architect) are highly valuable. Exceptional leadership, problem-solving, and communication skills distinguish top performers in this role, enabling them to lead large teams and manage complex technical challenges. These skills ensure efficient IT operations, high service levels, and alignment with Amazon's fast-paced, customer-focused environment.

What does a director Amazon IT Help Desk do?

A Director of Amazon IT Help Desk oversees the strategic and operational management of the IT support teams that assist Amazon employees and systems. They are responsible for ensuring high-quality technical support, managing teams of IT professionals, implementing best practices, and aligning IT help desk operations with Amazon’s business objectives. This role often involves optimizing support processes, managing budgets, and collaborating with other departments to address technical issues efficiently. The Director also plays a key role in driving innovation and improving the overall user experience for Amazon employees.

What are some of the key challenges faced by a director Amazon IT Help Desk, and how can they be effectively addressed?

A Director of Amazon IT Help Desk often encounters challenges such as managing a large, distributed team, ensuring high-quality service across multiple time zones, and keeping up with rapidly evolving technologies. Effective communication, strong leadership, and a focus on continuous training are crucial for navigating these challenges. Implementing robust performance metrics and leveraging automation tools can also improve efficiency and maintain service excellence. Additionally, fostering a collaborative culture with other IT departments and business units helps in proactively addressing issues and supporting organizational goals.
What cities are hiring for Director Amazon It Help Desk jobs? Cities with the most Director Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
Director Amazon It Help Desk jobs near you

IT Help Desk

Wellington Steele & Associates

Rochester, NY

Other

Re-posted 18 days ago

Job description

Overview

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work onsite and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems
Employment Type: OTHER

Apply