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Director Amazon It Help Desk Jobs (NOW HIRING)

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

New

... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...

... Tech University students Summary We are looking for a qualified Help Desk Technician to provide ... Direct unsolved issues to the next level of support personnel * Provide detailed information on IT ...

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

New

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

IT Help Desk Analyst

Ringoes, NJ · On-site

$55K - $70K/yr

The IT Help Desk Analyst will be responsible for receiving, prioritizing, documenting, and ... In addition to direct user support, the role will own the administration and optimization of the ...

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

... Lowe's, Wayfair, and Amazon. We owe our success to our loyal customers and passionate team ... We are seeking a proactive and service-oriented IT Help Desk Technician to provide technical ...

IT Help Desk Technician

Tomball, TX · On-site

$22 - $25/hr

... Lowe's, Wayfair, and Amazon. We owe our success to our loyal customers and passionate team ... We are seeking a proactive and service-oriented IT Help Desk Technician to provide technical ...

They are seeking an IT Help Desk Engineer to provide first-line technical support, troubleshoot issues, and ensure the smooth operation of IT needs across the company. Responsibilities : • Serve as ...

IT Help Desk Technician

Tomball, TX · On-site

$22 - $25/hr

... Lowe's, Wayfair, and Amazon. We owe our success to our loyal customers and passionate team ... We are seeking a proactive and service-oriented IT Help Desk Technician to provide technical ...

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: El Segundo, CA FLSA Status: Non Exempt Compensation: $50,000 - $68,000 per year Summary: At Mendocino Farms, we don't ...

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

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Director Amazon It Help Desk information

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$39K

$86.7K

$135.5K

How much do director amazon it help desk jobs pay per year?

As of Jul 15, 2026, the average yearly pay for director amazon it help desk in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director, Amazon IT Help Desk, and why are they important?

To thrive as a Director, Amazon IT Help Desk, you need extensive experience in IT support management, a strong understanding of IT infrastructure, and typically a bachelor's or master's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, cloud platforms such as AWS, and relevant certifications (e.g., ITIL, AWS Certified Solutions Architect) are highly valuable. Exceptional leadership, problem-solving, and communication skills distinguish top performers in this role, enabling them to lead large teams and manage complex technical challenges. These skills ensure efficient IT operations, high service levels, and alignment with Amazon's fast-paced, customer-focused environment.

What does a Director of Amazon IT Help Desk do?

A Director of Amazon IT Help Desk oversees the strategic and operational management of the IT support teams that assist Amazon employees and systems. They are responsible for ensuring high-quality technical support, managing teams of IT professionals, implementing best practices, and aligning IT help desk operations with Amazon’s business objectives. This role often involves optimizing support processes, managing budgets, and collaborating with other departments to address technical issues efficiently. The Director also plays a key role in driving innovation and improving the overall user experience for Amazon employees.

What are some of the key challenges faced by a Director of Amazon IT Help Desk, and how can they be effectively addressed?

A Director of Amazon IT Help Desk often encounters challenges such as managing a large, distributed team, ensuring high-quality service across multiple time zones, and keeping up with rapidly evolving technologies. Effective communication, strong leadership, and a focus on continuous training are crucial for navigating these challenges. Implementing robust performance metrics and leveraging automation tools can also improve efficiency and maintain service excellence. Additionally, fostering a collaborative culture with other IT departments and business units helps in proactively addressing issues and supporting organizational goals.
What cities are hiring for Director Amazon It Help Desk jobs? Cities with the most Director Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
What states have the most Director Amazon It Help Desk jobs? States with the most job openings for Director Amazon It Help Desk jobs include:

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Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years)
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills