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Director Amazon It Help Desk Jobs (NOW HIRING)

Judi Health

IT Help Desk Technician

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

We are seeking a reliable, service-oriented, and technically capable IT Help Desk Technician to join our IT team and provide day-to-day technical support to employees across the business. The ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN · On-site

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

Volm Companies

IT Help Desk Technician

Wausau, WI · On-site

$18.19 - $21.83/hr

Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during standard business hours Job Summary The Help Desk Technician interacts directly with Volm Companies ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting : 100% onsite Schedule

The People Concern

IT Help Desk Manager

Los Angeles, CA · On-site

$70K - $82K/yr

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018 Setting : 100% onsite Schedule

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards.

Total Warehouse Inc.

Junior IT Help Desk

Anaheim, CA · On-site

The Junior IT Help Desk position provides day-to-day technical support to employees and assists with maintaining the company's IT equipment, user accounts, software, and basic network infrastructure.

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Director Amazon It Help Desk information

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$86.7K

$135.5K

How much do director amazon it help desk jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director amazon it help desk in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What does a director Amazon IT Help Desk do?

A Director of Amazon IT Help Desk oversees the strategic and operational management of the IT support teams that assist Amazon employees and systems. They are responsible for ensuring high-quality technical support, managing teams of IT professionals, implementing best practices, and aligning IT help desk operations with Amazon’s business objectives. This role often involves optimizing support processes, managing budgets, and collaborating with other departments to address technical issues efficiently. The Director also plays a key role in driving innovation and improving the overall user experience for Amazon employees.

What are some of the key challenges faced by a director Amazon IT Help Desk, and how can they be effectively addressed?

A Director of Amazon IT Help Desk often encounters challenges such as managing a large, distributed team, ensuring high-quality service across multiple time zones, and keeping up with rapidly evolving technologies. Effective communication, strong leadership, and a focus on continuous training are crucial for navigating these challenges. Implementing robust performance metrics and leveraging automation tools can also improve efficiency and maintain service excellence. Additionally, fostering a collaborative culture with other IT departments and business units helps in proactively addressing issues and supporting organizational goals.

What are the key skills and qualifications needed to thrive as a director Amazon IT Help Desk, and why are they important?

To thrive as a Director, Amazon IT Help Desk, you need extensive experience in IT support management, a strong understanding of IT infrastructure, and typically a bachelor's or master's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, cloud platforms such as AWS, and relevant certifications (e.g., ITIL, AWS Certified Solutions Architect) are highly valuable. Exceptional leadership, problem-solving, and communication skills distinguish top performers in this role, enabling them to lead large teams and manage complex technical challenges. These skills ensure efficient IT operations, high service levels, and alignment with Amazon's fast-paced, customer-focused environment.

What cities are hiring for Director Amazon It Help Desk jobs?

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What are the most commonly searched types of Amazon It Help Desk jobs?

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Director Amazon It Help Desk jobs near you

IT Help Desk Technician

Elite Recruiting & Consulting Services

Laramie, WY • On-site

Full-time

Posted 28 days ago

Job description

IT Help Desk Technician

Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY

Position Summary

We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.

Key Responsibilities
  • Provide first-level technical support via phone, email, remote support, and in-person assistance.
  • Diagnose and resolve hardware, software, printer, and network connectivity issues.
  • Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
  • Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
  • Create, prioritize, update, and close support tickets within the organization's ticketing system.
  • Maintain accurate documentation, knowledge base articles, and IT asset inventories.
  • Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
  • Provide end-user training on software, security awareness, and IT best practices.
  • Escalate complex technical issues to senior IT staff when appropriate.
  • Maintain a high level of customer service while meeting established service level expectations.
  • Perform other duties as assigned.
QualificationsEducation
  • High school diploma or equivalent required.
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Experience
  • Previous Help Desk, Desktop Support, or Technical Support experience preferred.
  • Experience supporting Windows environments and Microsoft Office applications.
  • Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
Preferred Certifications
  • CompTIA A+
  • Microsoft Certified Professional (MCP) or equivalent
  • Other relevant IT certifications are a plus.
Required Knowledge, Skills & Abilities
  • Strong troubleshooting and analytical problem-solving skills.
  • Working knowledge of Windows, macOS, and basic Linux environments.
  • Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
  • Experience supporting printers, mobile devices, and desktop peripherals.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and collaboratively within an IT team.
Physical Requirements

This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.

Work Environment
  • Primarily an indoor office or multi-site business environment.
  • Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
  • Local travel between facilities may be required.
Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.