ZipRecruiter

Log In

1

Director Amazon It Help Desk Jobs (NOW HIRING)

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

  • Medical

  • Retirement

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY · On-site

$45K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mavis Tires & Brakes at Discount Prices - IT Help Desk Technicians Put your career into high gear with Mavis Discount Tire. We're looking for IT Help Desk Technicians to join Team Mavis at our ...

ESP Associates

IT Help Desk Technician

Victoria, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ESP Associates, Inc. is seeking an IT Help Desk Technician in our Victoria, TX office. This is an excellent opportunity for a service-oriented professional with some hands-on IT support experience ...

Tecta America

IT Help Desk

Des Plaines, IL

$80K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Help Desk Ticket Management (Manage Engine ServiceDesk Plus) * Dell Desktops and Laptops * Multi ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of ... solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an ...

Mavis Tire Supply

IT Help Desk Technician

White Plains, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're looking for IT Help Desk Technicians to join Team Mavis at our Operation Support Center in White Plains, NY. With over 2,000 retail locations, Mavis is one of the largest, independently-owned ...

Qcells

IT Help Desk Lead

San Francisco, CA · On-site +1

$106K - $117K/yr

We are looking for an IT Help Desk Lead to join our IT team to serve as the primary point of ... solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an ...

AppleOne

IT Help Desk

San Juan, PR · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Estamos buscando un(a) IT Help Desk Administrator para brindar soporte de primer nivel a nuestros usuarios y contribuir al funcionamiento eficiente de la infraestructura tecnológica de la ...

Celsius

IT Help Desk Technician

Boca Raton, FL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

previous page

Showing results 41-60

All JobsAmazon It Help Desk JobsDirector Amazon It Help Desk Jobs

Director Amazon It Help Desk information

See salary details

$39K

$86.7K

$135.5K

How much do director amazon it help desk jobs pay per year?

As of Aug 14, 2026, the average yearly pay for director amazon it help desk in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director Amazon IT Help Desk, and why are they important?

To thrive as a Director, Amazon IT Help Desk, you need extensive experience in IT support management, a strong understanding of IT infrastructure, and typically a bachelor's or master's degree in information technology or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, cloud platforms such as AWS, and relevant certifications (e.g., ITIL, AWS Certified Solutions Architect) are highly valuable. Exceptional leadership, problem-solving, and communication skills distinguish top performers in this role, enabling them to lead large teams and manage complex technical challenges. These skills ensure efficient IT operations, high service levels, and alignment with Amazon's fast-paced, customer-focused environment.

What does a director Amazon IT Help Desk do?

A Director of Amazon IT Help Desk oversees the strategic and operational management of the IT support teams that assist Amazon employees and systems. They are responsible for ensuring high-quality technical support, managing teams of IT professionals, implementing best practices, and aligning IT help desk operations with Amazon’s business objectives. This role often involves optimizing support processes, managing budgets, and collaborating with other departments to address technical issues efficiently. The Director also plays a key role in driving innovation and improving the overall user experience for Amazon employees.

What are some of the key challenges faced by a director Amazon IT Help Desk, and how can they be effectively addressed?

A Director of Amazon IT Help Desk often encounters challenges such as managing a large, distributed team, ensuring high-quality service across multiple time zones, and keeping up with rapidly evolving technologies. Effective communication, strong leadership, and a focus on continuous training are crucial for navigating these challenges. Implementing robust performance metrics and leveraging automation tools can also improve efficiency and maintain service excellence. Additionally, fostering a collaborative culture with other IT departments and business units helps in proactively addressing issues and supporting organizational goals.

What cities are hiring for Director Amazon It Help Desk jobs?

Cities with the most Director Amazon It Help Desk job openings:

What are the most commonly searched types of Amazon It Help Desk jobs?

The most popular types of Amazon It Help Desk jobs are:

Director Amazon It Help Desk jobs near you

IT Help Desk Manager

Arcadia University

Glenside, PA • On-site

Full-time

Medical, Retirement

Re-posted 24 days ago

Arcadia University rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

512th of 618 rated colleges and universities

Job description

Job Description: The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the University's IT Support Services (ITSS). The position provides advanced technical expertise in supporting technology services across a variety of support domains including desktop/academic applications, classroom technologies, AV and multimedia technologies, and institutional IT client systems. The IT Help Desk Manager combines soft skills, management, and technical troubleshooting to serve as a role model by mentoring junior staff and student IT Technicians. This position serves as a key escalation point for complex incidents, problems, and service requests for the IT Help Desk and a key liaison between clients and departmental subject matter experts.
Location: Glenside
Essential Functions:
  • Serve as a role model of exemplary customer service to faculty, staff, students, and guests of the University by professionally and accurately using independent judgment to troubleshoot, diagnose, record, classify, correct, document, communicate, and close ITSS Service Requests or Incidents via the phone, email, or face-to-face. (20%)
  • Supervise and manage the daily activities and performance of a team of ITSS technical analysts. (20%)
    Including:
  1. Working with technical analysts, evaluate data from ticketing system to identify trends for long-term problem resolution and organizational efficiencies.
  2. Mentor and guide ITSS staff and student workers, fostering a culture of continuous learning and professional growth.
  3. Oversee inventory of deployed and loaner computers
  4. Serve as an escalation point for complex technical issues (problems), providing Tier 2/3 support across hardware, software, networking, and enterprise systems.
  • Works with hardware, software, and multimedia vendors to provide effective solutions and problem resolutions. (15%)
  • Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with best practices including ITIL and industry best practices principles. (15%)
  • Responsible for recruiting, onboarding, and scheduling of student workers, ensuring consistent coverage and service quality. (10%)
  • Serve as an escalation point for complex technical issues (problems), providing Tier 2/3 support across hardware, software, networking, and enterprise systems. (10%)
  • Provide onsite and remote support for desktops, laptops, printers, mobile devices, scanners, copiers, fax machines, hardware repairs, software installations, or other fixes as determined. (10%)

Qualifications:
Minimum Qualifications:
  • Bachelors Degree and at least 3 years of relevant experience. Will consider an equivalent combination of education and experience.
  • Experience leading a team of technicians and training, scheduling and assigning work.

Required Knowledge, Skills and Abilities:
  • Experience in using, configuring, and troubleshooting desktop productivity applications such as Google Workspace, Microsoft Intune, and other business-critical software on Windows and macOS platforms, within an Active Directory environment.
  • Industry certifications like CompTIA A+ or Network+ and/or ITIL are strongly preferred.
  • Ability to work in a fast-paced, customer-facing environment while effectively prioritizing multiple tasks and projects to ensure consistent service levels, timely resolution, and a positive end-user experience.
  • Experience with supporting Identity & Access via Active Directory/Entra, user security at the client level, and installing third party software products.
  • Excellent communication, organizational, and problem-solving skills.

Application Instructions:
  • Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
  • Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. The University's graduate programs in Physical Therapy, Physician Assistant, Education, and Public Health are nationally ranked in their respective categories by U.S. News & World Report, which cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at .
We welcome candidates who can contribute to the excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our in their work.
At Arcadia University, our Lived Values are the foundation of our highly regarded, values-based learning community, which reflects the world in which we want to live. As such, Arcadia actively seeks and welcomes candidates who embrace those values. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.
Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.
Position Code: AC157F

What Arcadia University employees say

Workplace

Get the full story on Breakroom

Apply