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Senior Amazon It Help Desk Jobs (NOW HIRING)

ford agency

IT Help Desk Technician

Washington, DC

$51K - $82K/yr

The Ford Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This individual will join a busy team, provide IT support to end-users, identify trends with incidents and ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... to senior engineering or specialized teams only when required. • Manage the full endpoint ...

LHH US

IT Help Desk

Uniondale, NY

$28 - $32/hr

... level IT support professional with L1/L2 helpdesk, systems, or technical support experience who enjoys solving end-user issues in a fast-paced, team-oriented environment. The Service Desk team ...

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Job Summary : eMazzanti Technologies is a leading provider of IT Services looking to expand their eCare Managed Services team. The role involves providing level 1 and level 2 help desk support to ...

Flash

IT Help Desk Technician

Austin, TX · On-site

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

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Senior Amazon It Help Desk information

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$43K

$99.8K

$159.5K

How much do senior amazon it help desk jobs pay per year?

As of Aug 6, 2026, the average yearly pay for senior amazon it help desk in the United States is $99,843.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $116,000.00 per year, depending on experience, location, and employer.

What does a Senior Amazon IT Help Desk do?

A Senior Amazon IT Help Desk professional is responsible for providing advanced technical support to Amazon employees, troubleshooting complex hardware, software, and network issues. They may also oversee junior help desk staff, manage escalated incidents, and ensure that IT services meet company standards. Their duties often include configuring devices, maintaining security protocols, and documenting solutions for recurring issues. They play a crucial role in minimizing downtime and helping Amazon teams operate efficiently.

What is the difference between Senior Amazon It Help Desk vs Amazon IT Support Specialist?

AspectSenior Amazon It Help DeskAmazon IT Support Specialist
CertificationsCompTIA A+, Network+, relevant Amazon certificationsCompTIA A+, Network+, Amazon-specific certifications
Work EnvironmentHelp desk, technical support, troubleshootingTechnical support, troubleshooting, user assistance
Employer & Industry UsageAmazon's IT support teams, corporate help desksAmazon's technical support roles, customer service teams

Both roles involve technical support and troubleshooting within Amazon, but the Senior Amazon It Help Desk typically handles more complex issues and supervises support processes, while the Amazon IT Support Specialist focuses on user assistance and resolving technical problems at a support level.

What are some common challenges faced by Senior Amazon IT Help Desk and how can they be managed?

Senior Amazon IT Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting complex technical issues under tight deadlines, and coordinating with various departments to resolve escalated problems. Effective time management, clear communication, and strong technical expertise are essential for success in this fast-paced environment. Building good relationships with other teams and staying current with Amazon's evolving technology stack can also help in efficiently resolving issues and supporting business operations.

What are the key skills and qualifications needed to thrive as a Senior Amazon IT Help Desk?

To thrive as a Senior Amazon IT Help Desk professional, you need advanced troubleshooting skills, in-depth knowledge of networking and operating systems, and a bachelor's degree in IT or related field. Familiarity with Amazon's internal ticketing systems, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Strong communication, problem-solving abilities, and customer service orientation help you effectively resolve issues and support end users. These skills and qualifications ensure timely service delivery, minimize downtime, and maintain productivity across Amazon's operations.
What cities are hiring for Senior Amazon It Help Desk jobs? Cities with the most Senior Amazon It Help Desk job openings:
What are the most commonly searched types of Amazon It Help Desk jobs? The most popular types of Amazon It Help Desk jobs are:
Senior Amazon It Help Desk jobs near you

IT Help Desk Technician

Lewis Clark Early Childhood Program

Lewiston, ID • On-site

$17.50 - $19.96/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance

Help desk support specialist are the go-to people for providing technical assistance and support related to computer systems, hardware and software.  LCECP is seeking an individual who is willing to fill the role of providing support for agency staff in all aspects of technology. 
Position Summary:
This position ensures the design, development and maintenance of agency-wide information technology network systems.  The IT Technician's role is to ensure the streamlined operation of information technology in alignment with the business objectives of the organization.  The IT Technician will plan, coordinate IT-related activities of the organization, as well as provide support for daily operational activities of information technology.  The IT Technician will work closely with decision makers in other department to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Our IT Help Desk Technician will be responsible for:
  • Utilize and accurately maintain LCECP IT ticket system
  • Maintain inventories of devices
  • Manage and maintain updates and installing software or applications based on supervisor requests and/or approval
  • Offer staff trainings on basic computer function, including but not limited to email access, cybersecurity best practices, document management and other general tasks
  • Monitor and report any cybersecurity concerns detected during the normal course of day-to-day operations
Education and Experience:
  • Associate Degree in Computer Networking, Information Technology or related fields
  • Most hold a valid driver's license
Wage:  $17.50 per hour 
Hours:  8 am to 4:30 pm/Monday through Friday [40 hrs. a week / 52 weeks a year]
This position is eligible for full dental and health benefits after 90 days.
For questions about the position, please email humanresources@lcecp.org.