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Hp Help Desk Jobs (NOW HIRING)

Tilly's

IS Helpdesk Technician

Irvine, CA · On-site

$19 - $21/hr

If you have 1-2 years of help desk experience, strong problem-solving skills, and enjoy working in ... Undertake new installs of PCs/Macs, HP RP9 registers, Cisco phones, and peripheral POS/office ...

VDart

Service Desk

Morrisville, NC · On-site

... • Technical helpdesk or technical call center experience is necessary. • Disciplined ... HP Service Center, Peregrine Service Center • User account creation for Active Directory ...

Mytech Partners

Service Desk Engineer III

Denver, CO · On-site

$70K - $90K/yr

Service Desk Engineer III Department: Service Employment Type: Full Time Location: Denver, CO ... Advanced Networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless ...

Americo

Service Desk Analyst II

Kansas City, MO · On-site

$20 - $27.25/hr

Service Desk Analyst II Americo is hiring a full-time Service Desk Analyst to join our expanding ... and HP devices. Identity, Access, and Collaboration Support * Perform account provisioning and ...

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How much do hp help desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for hp help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an HP Help Desk?

HP Help Desk jobs involve providing technical support and troubleshooting assistance to customers using HP products and services. Employees in these roles typically handle customer inquiries via phone, email, or chat, and help resolve issues related to hardware, software, and network connectivity. They may also guide users through installation processes, perform diagnostics, and escalate complex problems to specialized technical teams. Strong communication and problem-solving skills are essential for success in these positions.

What are the key skills and qualifications needed to thrive as an HP Help Desk specialist?

To thrive as an HP Help Desk specialist, you need a solid understanding of computer hardware, operating systems, troubleshooting methodologies, and often a relevant IT certification such as CompTIA A+ or HP's own certifications. Familiarity with remote desktop tools, ticketing systems like ServiceNow, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills are crucial for effectively assisting users and resolving issues. These skills ensure prompt technical support, high customer satisfaction, and efficient resolution of technical problems.

What are some common challenges faced by HP Help Desk professionals, and how can they effectively address them?

HP Help Desk professionals often encounter challenges such as managing high call volumes, resolving complex technical issues remotely, and maintaining customer satisfaction under pressure. Effective communication, patience, and strong troubleshooting skills are essential for handling these situations. Utilizing HP's knowledge base, collaborating with more experienced team members, and staying updated on product changes can help resolve issues efficiently. Regular training and participating in team meetings also support continuous improvement and better service delivery.

What is the difference between Hp Help Desk vs IT Support Specialist?

AspectHp Help DeskIT Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Microsoft Certified IT Professional (MCITP)
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid technical support
Industry UsageCommon in tech companies, retail, and service providersWidely used across various industries including healthcare, finance, and tech

Hp Help Desk and IT Support Specialist roles both involve troubleshooting technical issues, but Hp Help Desk typically focuses on customer support via phone or remote tools, while IT Support Specialists may work more broadly on hardware, software, and network issues across different environments. Both roles require similar certifications and are essential in maintaining IT operations.

Are Hp Help Desk jobs still in demand?

Help desk support roles, including HP Help Desk jobs, continue to be in demand as organizations require technical support for hardware and software issues. These positions often require strong customer service skills and knowledge of troubleshooting tools, with demand driven by ongoing IT infrastructure needs across various industries.
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Hp Help Desk jobs near you
Infographic showing various Hp Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk/Desktop Support Analyst

Washington, DC • On-site

Edgewater Federal Solutions, Inc.
IT Services • 11 - 50 employees
Learn more about Edgewater Federal Solutions, Inc.external

$42.50 - $45.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Key responsibilities

  • Provide Tier 2/3 desktop support for laptops, desktop computers, printers, smartphones, and related peripherals.

  • Open, maintain, document, and resolve support cases using ServiceNow following established procedures.

  • Troubleshoot computer and printer hardware, including components such as motherboards, hard drives, and RAM.

Job description

Overview
Edgewater Federal Solutions is seeking an Intermediate Information Systems Specialist to serve as a Desktop Support Analyst supporting our federal client. This full-time, onsite position is based in Washington, D.C. and works a set first-shift schedule, Monday through Friday. The analyst will operate within a Tier 2/3 desktop support organization, interface with internal customers and technical support teams, and deliver high-level executive service. The role may require on-call rotation for emergency hardware issues, occasional travel, weekend work, and overtime.
Period of Performance 9/14/26 - 12/31/26 with the possibility of an additional 12-month extension.
Responsibilities
  • Provide Tier 2/3 desktop support for laptops, desktop computers, printers, smartphones, and related peripherals.
  • Open, maintain, document, and resolve support cases using ServiceNow while following established operating procedures and documentation standards.
  • Troubleshoot computer and printer hardware, including motherboards, hard drives, RAM, and other components.
  • Initiate OEM technical support tickets and coordinate hardware returns, warranty service, and vendor exchanges.
  • Support hardware inventory, logistics, imaging, deployment, and asset management activities.
  • Install, configure, and support Microsoft Windows 10 and 11 and common Microsoft 365 applications in a client/server environment.
  • Provide Level 1 network and VPN diagnosis and troubleshooting.
  • Plan and execute support activities using Excel and SharePoint, including formulas, lookups, and conditional statements.
  • Communicate with clients by phone, Teams, email, and in person, and concisely document client issues and resolutions.

Qualifications
  • U.S. citizenship is required.
  • At least five years of overall IT experience, including at least five years providing general desktop support and opening and maintaining cases in an enterprise IT service management platform such as ServiceNow.
  • At least five years of hands-on computer and printer hardware troubleshooting and support, including hardware component diagnosis.
  • Experience working with OEM technical support, including opening tickets and coordinating returns and exchanges; experience with the HP Warranty portal is preferred.
  • Experience with inventory management and logistical support; working knowledge of ServiceNow hardware asset management is preferred.
  • At least five years installing, configuring, and supporting Microsoft Windows 10 and 11 on laptops and desktop computers in a client/server environment.
  • At least five years supporting common applications, including Microsoft 365, and proficiency with imaging solutions used for hardware deployment.
  • Experience providing high-level executive service to clients.
  • Strong interpersonal, written, and verbal communication skills, with the ability to work effectively with people at all organizational levels and concisely summarize and document client issues.
  • Proficiency planning and executing activities in Excel and SharePoint; Excel skills must include formulas, lookups, and conditional statements.
  • Knowledge of smartphone support and administration, including iPhones and iPads; Microsoft Intune experience is preferred.
  • Strong ServiceNow skills, including creating dashboards and queries to manage support queues.
  • Strong Level 1 network and VPN diagnosis and troubleshooting skills.
  • Demonstrated analytical and problem-solving skills.

Desired:
  • BS/BA in Information Systems, Computer Science, or a related field is highly desirable.
  • A+, MCDST, MTA, MOS, or a similar certification is preferred.

Place or Work: This is a full-time onsite position located in Washington, D.C., New York Avenue facility. The selected candidate will work a set first-shift schedule, Monday through Friday, and may be required to participate in an on-call rotation for emergency hardware issues, travel occasionally, and work weekends or overtime as needed.
Salary: $42.50 - $45.50 / Hr.
Additional benefits include:
  • Paid Time Off & Holiday Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability, Life Insurance, and AD&D
  • Flexible Spending Accounts
  • Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
  • Tuition and Technical Training Reimbursement
  • Exercise Reimbursement
  • Computer Reimbursement
  • Employee Assistance Program

About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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