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Dell Help Desk Jobs (NOW HIRING)

Hudson Data LLC

Help Desk Manager 3

Trenton, NJ · On-site

Hudson Data LLC is seeking a Help Desk Manager 3 to assist with the distribution of End of Life ... skills. • Dell/Client PC hardware configuration and troubleshooting skills - 4 Years • MS ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are looking for an Information Help Desk/Windows Support to assist customers in-person and ... Dell Hardware (the contractor has 20 business days from start date to obtain this certification ...

Prominent Edge

Help Desk/ Windows Support

Gaithersburg, MD · On-site

$21.50 - $29.25/hr

They are seeking an Information Help Desk/Windows Support to provide high-quality customer support ... Dell Hardware (the contractor has 20 business days from start date to obtain this certification ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... Dell desktops/laptops, Microsoft Surface devices, HP printers, Apple iOS devices, and Cisco VoIP ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

Yancey Bros. Co.

Help Desk Technician

Austell, GA

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Yancey Bros.co

Help Desk Technician

Austell, GA

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Yancey Bros Co

Help Desk Technician

Austell, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Dell certification or equivalent experience in hardware support. * Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Dell certification or equivalent experience in hardware support. * Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 ...

Swatch Group

IT Help Desk Support

Secaucus, NJ · On-site

Must have a good understanding of computer systems (HP and Dell), Mobile Devices and other ... This position requires the IT Help Desk Support to have the ability to operate computer equipment ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

... Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be ... help desk support with previous experience opening and maintaining help desk cases via CA Service ...

Sentinel

IT Help Desk Technician

Traverse City, MI

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

New

Sentinel

IT Help Desk Technician

Traverse City, MI

Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

New

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Dell Help Desk information

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How much do dell help desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

Are Dell Help Desk jobs still in demand?

Dell Help Desk jobs remain in demand as companies continue to prioritize technical support and customer service for IT issues. These roles often require strong communication skills and knowledge of troubleshooting tools, with demand driven by ongoing technology upgrades and remote support needs.

Does Dell Help Desk offer remote jobs?

Dell Help Desk positions often include remote work options, especially for technical support roles that can be performed using remote access tools and a stable internet connection. Availability of remote jobs may vary based on the specific role, location, and company policies, but remote work has become increasingly common in help desk positions.
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Dell Help Desk jobs near you
Infographic showing various Dell Help Desk job openings in the United States as of September 2026, with employment types broken down into 50% Full Time, 25% Temporary, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Manager 3

Trenton, NJ • On-site

Hudson Data LLC
See more jobs at Hudson Data LLCexternal

Full-time

Re-posted 20 days ago

Job description

Job Summary:
Hudson Data LLC is seeking a Help Desk Manager 3 to assist with the distribution of End of Life (EOL) equipment due to delays caused by the Covid pandemic. The role involves managing hardware inventory, imaging equipment, and providing user migration support, requiring the candidate to be onsite five days a week.
Responsibilities:
• Hardware inventory management
• Equipment imaging
• Software installation
• Rollout equipment
• User migration
• Hardware/software troubleshooting and maintenance
• Other duties as assigned by supervisor
• Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.
Qualifications:
Required:
• Hardware inventory management
• Equipment imaging
• Software installation
• Rollout equipment
• User migration
• Hardware/software troubleshooting and maintenance
• Other duties as assigned by supervisor
• Knowledge of PC/Laptop hardware, MFD (Client preferably), Windows 10/11 OS, Microsoft Office suite desktop applications, MS365 web applications, SCCM imaging technologies, communication skills.
• Dell/Client PC hardware configuration and troubleshooting skills - 4 Years
• MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) - 4 Years
• Windows 10 OS configuration and troubleshooting skills - 4 Years
• Knowledge of SCCM for computer imaging (for device configuration) - 4 Years
• Knowledge of SCSM for trouble ticket resolution and workflows - 4 Years
Preferred:
• Client multifunctional device familiarity - 4 Years
Company:
Hudson Data LLC is a pioneer in business consulting, technology staffing and outsourcing with a premier focus on financial services and pharmaceutical industry. Founded in 2004, the company is headquartered in Geneva, USA, with a team of 11-50 employees. The company is currently Early Stage.

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