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Dell Help Desk Jobs (NOW HIRING)

Strategic Systems

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IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Indianapolis, IN · On-site

$20 - $25/hr

Support Dell Wyse devices * Log, track, and manage incidents and requests using established ... Help Desk, Service Desk, Desktop Support, or IT Technical Support experience * PC hardware and ...

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... Dell desktops/laptops, Microsoft Surface devices, HP printers, Apple iOS devices, and Cisco VoIP ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Zones

Help Desk Analyst

Bowling Green, KY · On-site

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Dell certification or equivalent experience in hardware support. * Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 ...

The Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Rental Car Discounts, Dell Member Purchase Program * UKG Wallet ACKNOWLEDGMENTS We will consider ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

... Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be ... help desk support with previous experience opening and maintaining help desk cases via CA Service ...

FOUR SEASONS MASTER

Help Desk Associate

Bedford Park, IL · On-site

$65K - $75K/yr

Helpdesk Technician Company: Four Seasons Heating, Air Conditioning, Plumbing & Electric Location ... Deep knowledge troubleshooting and supporting Windows Operating system and Dell laptop and desktop ...

New

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Dell certification or equivalent experience in hardware support. * Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 ...

Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Rental Car Discounts, Dell Member Purchase Program * UKG Wallet ACKNOWLEDGMENTS We will consider ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Rental Car Discounts, Dell Member Purchase Program * UKG Wallet ACKNOWLEDGMENTS We will consider ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Help Desk Ticket Management (Manage Engine ServiceDesk Plus ... Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies:

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Rental Car Discounts, Dell Member Purchase Program * UKG Wallet ACKNOWLEDGMENTS We will consider ...

Tecta Corporate

IT Help Desk

Rosemont, IL · On-site

$80K - $90K/yr

Help Desk Ticket Management (Manage Engine ServiceDesk Plus ... Dell Desktops and Laptops * Multi-Function Printers (Xerox, Canon, Toshiba, etc.) Key Competencies:

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Dell Help Desk information

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How much do dell help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

Are Dell Help Desk jobs still in demand?

Dell Help Desk jobs remain in demand as companies continue to prioritize technical support and customer service for IT issues. These roles often require strong communication skills and knowledge of troubleshooting tools, with demand driven by ongoing technology upgrades and remote support needs.

Does Dell Help Desk offer remote jobs?

Dell Help Desk positions often include remote work options, especially for technical support roles that can be performed using remote access tools and a stable internet connection. Availability of remote jobs may vary based on the specific role, location, and company policies, but remote work has become increasingly common in help desk positions.
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What states have the most Dell Help Desk jobs?

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The top searched job categories for Dell Help Desk jobs are:

Dell Help Desk jobs near you
Infographic showing various Dell Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Strategic Systems

Indianapolis, IN • On-site

$20 - $25/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Location: Indianapolis, IN – Hybrid
Employment Type: Contract
Duration: 6 Months
Schedule: Full-time, 8 hours/day
Shift Options: 6:00 AM–3:00 PM ET or 8:00 AM–5:00 PM ET
Onsite Requirement: Hybrid; onsite presence may vary from 1–4 days per week
Experience: 1–3 years
Overtime / Weekends / On-Call: None


Role Overview

We are looking for an IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user experience. The ideal candidate will have hands-on troubleshooting experience across PC hardware/software, Microsoft 365, networking, password/access issues, virtual machines, and endpoint devices.


Key Responsibilities

  • Receive and manage IT support requests through phone and automated channels
  • Troubleshoot and resolve first-level technical issues
  • Support PC hardware, software, networking, and telecommunications issues
  • Provide Microsoft 365 (O365) support
  • Perform password maintenance and password resets
  • Support Virtual Machines
  • Support Dell Wyse devices
  • Log, track, and manage incidents and requests using established procedures
  • Make timely escalations for issues that cannot be resolved immediately
  • Assist with fulfillment activities and special projects
  • Maintain accurate technical documentation and ticket information


Must-Have Skills

  • 1–3 years of Help Desk, Service Desk, Desktop Support, or IT Technical Support experience
  • PC hardware and software troubleshooting
  • Microsoft Office 365 / O365 support
  • Password maintenance and reset troubleshooting
  • Basic computer networking knowledge
  • Telecommunications and/or configuration management troubleshooting
  • Incident/request logging and management
  • First-line technical troubleshooting
  • Strong customer service skills
  • Excellent verbal, written, and interpersonal communication


Preferred Skills

  • Virtual Machine support
  • Dell Wyse device support
  • ServiceNow ITSM modules
  • HDI certification
  • Service Desk tools
  • 2–3 years of customer service experience


Education

Associate's degree or recognized trade certification preferred. Equivalent education and relevant experience in personal computers, computer networking, telecommunications, or configuration management troubleshooting may also be considered.


Don’t Apply If

  • You do not have hands-on IT troubleshooting experience
  • You are looking exclusively for a fully remote position
  • You cannot accommodate the required hybrid schedule in Indianapolis, IN
  • Your experience is primarily non-technical customer service without PC/software/network troubleshooting