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Dell Help Desk Jobs (NOW HIRING)

Sentinel

IT Help Desk

Traverse City, MI · On-site

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Yancey Bros. Co.

Help Desk Technician

Griffin, GA

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Yancey Bros.co

Help Desk Technician

Griffin, GA

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Infojini Inc

Helpdesk Support

Washington, DC

$23.25 - $31.75/hr

... Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be ... help desk support with previous experience opening and maintaining help desk cases via CA Service ...

ATI Restoration

Help Desk Technician

Anaheim, CA · On-site

$26 - $32/hr

Support endpoint management and patching (PDQ Connect, Dell Command Update, or similar tools ... * 2-4 years of Helpdesk / IT Support experience * Strong knowledge of: * Windows OS and ...

Yancey Bros Co

Help Desk Technician

Griffin, GA · On-site

$18 - $24.25/hr

As a Help Desk Technician your main focus is to assist employees with technical support and ... Dell and Lenovo are most relevant, but knowledge of any other brand is acceptable. * Ability to ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Dell laptop certification, preferred If you need assistance with the application process or would ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Dell laptop certification, preferred If you need assistance with the application process or would ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare ... Dell laptop certification, preferred If you need assistance with the application process or would ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

Dell certification or equivalent experience in hardware support. * Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 ...

Republic Finance

IT Help Desk Analyst

Plano, TX

Dell certification or equivalent experience in hardware support. * Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure, Microsoft Intune, and Office 365 ...

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Dell Help Desk information

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How much do dell help desk jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for dell help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How hard is IT to get hired at Dell?

Getting hired as a Dell Help Desk technician typically requires relevant technical skills, customer service experience, and sometimes certifications like CompTIA A+. The hiring process involves multiple interviews and assessments, and competition can be moderate depending on the position and location. Strong communication skills and familiarity with Dell products and support tools can improve chances of selection.

Does Dell provide work from home?

Dell Help Desk roles often offer remote work options, especially for technical support positions, depending on the company's policies and the specific job requirements. Many remote opportunities require strong communication skills and familiarity with remote collaboration tools. Availability of work-from-home arrangements can vary by location and role, so it is advisable to check the specific job listing or contact Dell's HR department for detailed information.

What is a Dell Help Desk?

A Dell Help Desk is a customer support service provided by Dell to assist users with technical issues related to Dell products, such as laptops, desktops, servers, and software. The help desk provides troubleshooting, answers to product questions, and guidance on installations or configurations. Support is often available through phone, chat, or email, and may include remote diagnostics or scheduling repairs. Dell Help Desk aims to resolve problems efficiently to minimize downtime for users.

What are some common challenges faced by Dell Help Desk professionals, and how can they be effectively addressed?

Dell Help Desk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting complex technical issues remotely, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it is important to develop strong problem-solving skills, remain patient and empathetic with users, and stay up-to-date with Dell's latest products and troubleshooting protocols. Collaborating with team members and utilizing internal knowledge bases can also help resolve issues efficiently and enhance the overall support experience.

How much does Dell pay an hour?

Dell Help Desk technicians typically earn between $15 and $20 per hour, depending on experience, location, and specific role requirements. Entry-level positions may start at the lower end of this range, while experienced agents or those with specialized skills can earn higher wages. The role often involves troubleshooting, customer service, and technical support skills.

Are help desk jobs still in demand?

Help desk jobs, including roles like Dell Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require customer service skills and knowledge of troubleshooting hardware and software, with demand driven by the growth of IT infrastructure and remote work environments.

What is the difference between Dell Help Desk vs IT Support Specialist?

AspectDell Help DeskIT Support Specialist
CertificationsCompTIA A+, Dell certificationsCompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, remote and on-site support for Dell productsVaried, including hardware, software, network support in multiple industries
Employer & IndustryPrimarily Dell, tech support companies, IT service providersVarious industries, corporate IT departments, tech firms

While both roles involve technical support, Dell Help Desk specialists focus on troubleshooting Dell hardware and software issues, often within Dell-specific environments. IT Support Specialists have a broader scope, supporting various hardware, software, and network systems across multiple brands and industries. The choice depends on whether you prefer specialized Dell support or a more general IT support role.

What are the key skills and qualifications needed to thrive as a Dell Help Desk technician, and why are they important?

To thrive as a Dell Help Desk technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification such as CompTIA A+ or Dell-specific credentials. Familiarity with ticketing systems, remote desktop tools, and Dell support platforms is important for daily operations. Excellent communication, patience, and problem-solving skills make a technician stand out in resolving user issues effectively. These skills ensure efficient support, high customer satisfaction, and quick resolution of technical problems.
More about Dell Help Desk jobs
What cities are hiring for Dell Help Desk jobs? Cities with the most Dell Help Desk job openings:
What are the most commonly searched types of Dell Help Desk jobs? The most popular types of Dell Help Desk jobs are:
What states have the most Dell Help Desk jobs? States with the most job openings for Dell Help Desk jobs include:
What job categories do people searching Dell Help Desk jobs look for? The top searched job categories for Dell Help Desk jobs are:
Dell Help Desk jobs near you
Infographic showing various Dell Help Desk job openings in the United States as of June 2026, with employment types broken down into 11% As Needed, and 89% Full Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Help Desk

IT Help Desk

Sentinel

Traverse City, MI • On-site

Contractor

Medical, Dental, Vision, Retirement

Posted 9 days ago

Sentinel Real Estate rating

6.2

Company rating: 6.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

137th of 210 rated facilities management

Job description

Responsibilities
Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support end users, deploy and maintain hardware, and assist with daily IT operations across an enterprise infrastructure that includes Cisco and Juniper networking, Microsoft 365, and virtualization platforms.
The ideal candidate will be comfortable with in-person onsite support, hardware troubleshooting, and working in a regulated environment.
This position is a full time contract-to-hire role fully onsite in Traverse City, Michigan.
Qualifications
  • 1-3 years of experience in Help Desk/Desktop support
  • Proficiency supporting Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
  • Experience with Cisco and/or Juniper networking equipment (direct or support-based)
  • Exposure to VMware or other virtualized environments is beneficial
  • Basic troubleshooting knowledge of wired and wireless network connectivity
  • Hands-on experience with end-user hardware support, including desktop and laptop break/fix, peripherals, imaging, and deployment
  • Understanding the process of onboarding and offboarding user accounts and equipment
  • Familiarity working with ticketing systems
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a "can-do" attitude

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Overview
MOTIVATED.....make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED... you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
The "Know Your Rights" Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity
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