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Customer Service Help Desk Jobs in Baltimore, MD

Quevera

Help Desk Specialist

Odenton, MD · On-site

Responsibilities include troubleshooting, documenting service outages, and assisting customers with ... help desk support for internet-like collaboration services hosted on a government intranet for a ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with ... Provide tier 1 response to customer service requests received via phone, email, chat and tickets.

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July ... Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an ...

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... HDI Customer Service Representative, HDI Desktop Support Technician or an CompTIA A+ certification.

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

CACI

Help Desk Specialist

Fort George G Meade, MD · On-site

$72K - $149K/yr

Excellent communication and customer service abilities. Ability to work in a fast-paced environment and manage multiple priorities. Desired: Prior help Desk experience (1-2 years) Prior IT support ...

Syntricate Technologies

Help Desk

Annapolis, MD · On-site

$19.75 - $26.75/hr

Syntricate Technologies is seeking a Help Desk professional to provide support to both onsite and ... services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

... services, contract management, and customer relations, among other support services to the DISA mission. Responsibilities * Plan and implement the appropriate IT capacity (Resource Capacity ...

Integral

Help Desk Manager

Fort George G Meade, MD

$120K - $135K/yr

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems ... services, contract management, and customer relations, among other support services to the DISA ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Position Summary The client is looking for a Help Desk Specialist with a TS/SCI Full Scope Poly clearance to support our customer in Laurel, MD. Essential Job Functions * Provides 24/7/365 rotating ...

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All JobsCustomer Service Help Desk JobsCustomer Service Help Desk Jobs in Baltimore, MD

Customer Service Help Desk information

See Baltimore, MD salary details

$8

$20

$37

How much do customer service help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service help desk in Baltimore, MD is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $23.65 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.

What are popular job titles related to Customer Service Help Desk jobs in Baltimore, MD?

For Customer Service Help Desk jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Service Help Desk jobs in Baltimore, MD look for?

The top searched job categories for Customer Service Help Desk jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Service Help Desk jobs?

Cities near Baltimore, MD with the most Customer Service Help Desk job openings:

Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,894 per year, or $20.1 per hour.

Ticket Coordinator - Service Desk

Mission First

Annapolis Junction, MD • On-site

Full-time

Re-posted 22 hours ago

Job description

Description:

MUST BE U.S. CITZEN
MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH
 

DESCRIPTIONAs part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

Requirements:

 REQUIREMENTS

  • MUST BE U.S. CITIZEN
  • MUST HAVE TS/SCI WITH POLYGRAPH
  • Five (5) years’ experience in customer service, help desk, or network operations center environment. Two (2) years supporting a large Enterprise environment. Two (2) years’ experience managing a customer-facing service organization providing support across multiple locations on a 24x7 basis
  • Experience working with customer technology and support requirements.
  • Experience working with SLAs
  • Strong time management and communication skills
  • Ability to adapt and prioritize work independently in a dynamic environment
  • Strong interpersonal and presentation skills
  • Experience with desktop environment, local area networks, telephony, voice, land mobile radio, and/or video desired
  • Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required
  • Experience working in a customer service role desired

Desired:  ITIL v3 Foundations certification desired. 

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