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Customer Service Help Desk Jobs (NOW HIRING)

Concept Plus

Help Desk Specialist

Experience in help-desk, customer service, call center, or similar support environments; email support experience is beneficia * Familiarity with Microsoft Office tools, especially Outlook, Word, and ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... Strong communication and customer service skills Nice to Have Skills: * Familiarity with ITSM ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... HDI Customer Service Representative, HDI Desktop Support Technician or an CompTIA A+ certification.

S2Technologies

Help Desk Specialist

Washington, DC

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... This position is ideal for a detailoriented IT professional with strong customer service skills and ...

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Position Title: Help Desk SpecialistPosition Overview:S2Technologies is seeking a Help Desk ... This position is ideal for a detail‑oriented IT professional with strong customer service skills ...

Purposebrands

Manager, Help Desk

Woodbury, MN · Hybrid

$108K/yr

The Help Desk Manager will lead and optimize technology support for PB-level employees across all ... Excellent communication, leadership, and problem-solving skills with a focus on customer service ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... customer service Remote Desktop Support. Answer Service Desk/Help Desk calls Working service ... tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem ...

22nd Century

Help Desk Analyst

Sterling, CO · On-site

$18.75 - $25.50/hr

... standard software at customer sites. You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Assignments range in complexity from basic ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

... customer service and timely issue resolution. The ideal candidate has experience supporting end ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... customer experience, and financial services to solve government mission challenges, enabling ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... Strong customer service and communication skills. * Ability to troubleshoot hardware and software ...

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and customer service. You will help troubleshoot complex issues across Linux and Windows environments ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Strong customer service, team leadership, and incident resolution skills are required. * Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must have excellent customer service skills. Must be self-directed and have the ability to problem ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Strong customer service orientation with a focus on user satisfaction.

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$20 - $22/hr

Receive incident and information request calls from the customers for IT services, and service that ... Help desk experience: 1-3 years (Preferred). CCNA certification preferred.​ Strong written and ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.
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What states have the most Customer Service Help Desk jobs?

States with the most job openings for Customer Service Help Desk jobs include:

What job categories do people searching Customer Service Help Desk jobs look for?

The top searched job categories for Customer Service Help Desk jobs are:

Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Help Desk Specialist

Concept Plus

Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 10 days ago

Job description

About Concept Plus
Concept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.
Recognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.
We offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.
For more information, visit www.conceptplus.com.
About the role
The Help Desk Specialist delivers Tier-1 support for the Warfighting Acquisition University's online learning ecosystem. This position assists a large user community by providing guidance on system navigation, resolving technical challenges, and supporting account and course-related needs across the WarU Learning Management System and its connected tools
What you'll do
  • Deliver responsive, high-quality customer assistance in a fast-paced setting that supports a broad population of learners, instructors, and staff
  • Handle incoming calls, emails, and help-desk tickets from users seeking support
  • Follow up on outstanding issues to ensure timely and complete resolution
  • Enter accurate details of all interactions into a web-based ticketing and tracking platform
  • Assist with account access issues, system navigation, course enrollment management, login problems, and general troubleshooting within WarU's virtual training environment
  • Communicate with professionalism and empathy to de-escalate difficult situations and guide users toward solutions
  • Organize workload effectively to meet established service and performance benchmarks

Qualifications
  • Strong written and verbal communication ability
  • Solid computer proficiency and comfort navigating technical issues
  • Experience in help-desk, customer service, call center, or similar support environments; email support experience is beneficia
  • Familiarity with Microsoft Office tools, especially Outlook, Word, and Excel
  • Associate degree or higher
  • Prior customer service experience (minimum one year) is desirable
  • Familiarity with service management tools such as ServiceNow
  • Must meet eligibility requirements to obtain a Public Trust clearance

Concept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.

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