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Customer Service Help Desk Jobs (NOW HIRING)

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service. * Duties and Responsibilities: As part of the Information Technology Services (ITS ...

Bear Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Relevant certifications such as CompTIA Tech+, HDI Customer Service Representative (HDI-CSR), ...

Integral

Help Desk Manager

Tysons, VA · On-site

... ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB ... Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle ...

BEAR Technologies

Help Desk Technician

Plano, TX · On-site

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Relevant certifications such as CompTIA Tech+,HDI Customer Service Representative (HDI-CSR) ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

Position Overview MetroSys is seeking a reliable and customer-focused Help Desk Technician to ... Strong customer service and communication skills. * Ability to work independently in a hybrid ...

Corps Solutions

Help Desk Support

Suffolk, VA · On-site

$19 - $25.75/hr

Help Desk Support Suffolk, VA The Help Desk Support position reports to and receives work direction ... Demonstrated ability to communicate orally and in writing and a positive customer service attitude.

SOS International LLC

Help Desk Lead

Miami, FL

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... HDI Customer Service Representative, HDI Desktop Support Technician or an CompTIA A+ certification.

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Infojini Inc

Help Desk Support

Dallas, TX

$19.75 - $26.75/hr

... customer service Remote Desktop Support. Answer Service Desk/Help Desk calls Working service ... tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... level of customer service. - Excellent problem solving skills. - Maybe must have reliable ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... The ideal candidate will have strong customer service skills, a solid understanding of computer ...

ASM Research

Help Desk Specialist

San Antonio, TX · On-site

Active Secret Clearance Relevant Work Experience: * 0-2 years of customer service experience. * 1-3 years as a Customer Service Representative or Help Desk operator preferred. Other Job Specific ...

Prescient Edge

Help Desk Lead

Miami, FL

Strong customer service, team leadership, and incident resolution skills are required. * Personnel must have demonstrated experience in managing a help desk team, implementing IT support workflows ...

Kenworth Sales Company

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Our TRP parts stores are also nationally recognized for outstanding Customer service. Join a team ... Kenworth Sales Co. is looking for a Help Desk Support to join our Salt Lake City, UT team. ** Due ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must have excellent customer service skills. Must be self-directed and have the ability to problem ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Managers, with salaries exceeding $70,000 annually. Advanced roles requiring leadership skills, industry certifications, or technical expertise tend to offer higher compensation within the customer service field.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level consulting, specialized medical professionals like surgeons, certain executive roles, or skilled trades such as commercial pilots or project managers with significant experience. These positions often require advanced skills, certifications, or extensive experience and may involve freelance, contract, or entrepreneurial work environments.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, surgeons, or senior executives. These positions often require advanced skills, extensive experience, and sometimes certifications or licenses. Such high hourly rates are uncommon and usually associated with freelance consulting, legal work, or specialized medical procedures.

Is AI replacing IT's help desk?

AI is increasingly used in customer service help desks to handle routine inquiries and provide quick responses, but it does not fully replace human help desk staff. Customer service roles in IT still require human oversight, problem-solving skills, and complex troubleshooting that AI cannot perform independently. Help desk professionals often use AI tools to enhance efficiency but continue to play a vital role in resolving complex issues and providing personalized support.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Help Desk Analyst

nLeague Services Inc

Denver, CO • On-site

$21 - $28.75/hr

Contractor

Posted 10 days ago

Job description

Job ID: 11616752B

Position: Help Desk Analyst

Department: CO OIT

Location: 601 East 18th Avenue Suite 250   Denver,  Colorado    80203-0000 (Remote)

Duration: 6+ Months

100% Remote Job

  • QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
  • Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
  • The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.
  • Specific Services Required Desktop Services: Considerable imaging and deployment experience required.
  • Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
  • Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.