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Customer Service Help Desk Jobs (NOW HIRING)

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional customer service. As an onsite role, you'll have the chance to showcase your problem-solving skills ...

Galactic Network Integrators

Help Desk Tech

Kirtland, NM · On-site

$17.75 - $24/hr

This Tier 1 service desk position involves providing rapid and accurate support to customers, troubleshooting IT issues, and managing help desk tickets. Responsibilities : • Answer user calls to ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92.30K - $166.85K/yr

... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Excellent customer service, professional attitude and appearance are a must. Ability to work ...

Leidos

Help Desk Manager

Sterling, VA · On-site

$92.30K - $166.85K/yr

... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Manage Help Desk tickets in a timely manner ... Respond to customer issues via phone, email and computer chat and follow-up with customers to ...

INSIGHT2PROFIT

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

INSIGHT2PROFIT is a growing company seeking a Help Desk Analyst to provide expert technical support and exceptional customer service to their internal team. The role involves managing IT issues ...

New

Addison Group

Help Desk Manager

Reston, VA · Hybrid

$115K - $120K/yr

Help Desk Manager Location: 4 days a week onsite in Reston Job Type: Full-Time | Exempt Salary ... Coach team members on troubleshooting techniques, customer service, and career development Service ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July ... Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an ...

Union County College

Help Desk Specialist

Cranford, NJ · On-site

$51K - $56K/yr

... customer service orientation. • Experience working in a team-oriented, collaborative environment. • Proficiency in current versions of Microsoft Windows operating systems, Microsoft Office ...

Bear Technologies

Help Desk Technician

Plano, TX

$19.25 - $26/hr

The Help Desk Technician handles advanced technical issues that require deeper investigation and ... Relevant certifications such as CompTIA Tech+,HDI Customer Service Representative (HDI-CSR) ...

MSM Technology LLC

Help Desk Lead

Washington, DC

$105K - $115K/yr

Help Desk Lead We are seeking a Help Desk Lead to support a law enforcement customer in Washington ... The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Temporary. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Help Desk Technician

Help Desk Technician

The Arc of Schuyler

Elmira, NY

$19 - $21.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Exciting opportunity for a Full Time Help Desk Technician at The Arc of Chemung-Schuyler in Elmira. Join our team and utilize your Help Desk or Internet Technology experience to provide exceptional customer service. As an onsite role, you'll have the chance to showcase your problem-solving skills while directly assisting our clients. With a competitive pay range of $19-21.85 per hour, this position offers a rewarding opportunity to make a difference in the lives of others. You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings Account, Paid Time Off, 403 (b) Retirement Planning with Employer Match, Company Paid Life Insurance, and NYS Sick Time. Apply now and be a part of a team that values professionalism and forward thinking in a flexible work environment.

Hello, we're The Arc of Chemung-Schuyler

We invest in your success. Join us at The Arc - Invest in a career, not just a job. We believe when we invest in your success, you advance your career, and that helps The Arc continue its leadership role in the disabilities arena in New York state. If you're looking for meaningful work that makes a real difference in people's lives, join us today to unlock your potential for growth and fulfillment in the Human Services field.

Your day as a Help Desk Technician

As a Help Desk Technician at The Arc of Chemung-Schuyler, you will play a crucial role in providing technical support to our staff. This position involves responding to queries and tickets through various channels such as Teams Chat, email, ticket system, and phone. You will have the opportunity to train colleagues on troubleshooting methods, assist new employees in accessing computer accounts, and update training manuals for software and hardware. Your expertise will be instrumental in resolving network and computer system issues, diagnosing errors, and installing or modifying software. Additionally, you will remotely access hardware and software to address concerns efficiently and effectively.

Does this sound like you?

To excel as a Help Desk Technician at The Arc of Chemung-Schuyler, candidates should ideally possess 1-2 years of experience in an Information Technology Help Desk role. While not mandatory, familiarity with Office 365 and SharePoint is advantageous for this position. Successful applicants will demonstrate proficiency in diagnosing and resolving technical issues, excellent communication skills to assist colleagues effectively, and the ability to adapt to various software and tools efficiently.

A problem-solving mindset, attention to detail, and a passion for assisting others with technical problems are key attributes that will contribute to success in this role. Join our team and showcase your IT expertise in a rewarding and dynamic environment.

Our team needs you!

If you think this job aligns with your requirements, then submitting an application is simple. Good luck!

Apply