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Customer Service Help Desk Jobs (NOW HIRING)

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Effective Customer Service and management skills/capabilities; including a demonstrated ability to ...

IDR Healthcare

Service Desk 1

Sharonville, OH · On-site

... ensuring excellent customer service * Help maintain our client's technical knowledge base by ... desk experience in a contact center * Ticketing System experience * Excellent problem-solving ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... customer support skills. Preferred : • Associate's Degree or equivalent amount of credits (60 ...

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Strong customer service, team leadership, and incident resolution skills are required. Preferred ...

Chenega Corporation

Help Desk Specialist

Orlando, FL · On-site

Help Desk Specialist Orlando, FL (Remote) Are you ready to enhance your skills and build your ... HDI Customer Service Representative or Support Center Analyst certification. * Experience with ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Position Title: Help Desk Specialist Position Overview: S2Technologies is seeking a Help Desk ... This position is ideal for a detailoriented IT professional with strong customer service skills and ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

Info Way Solutions

Help Desk

Charlotte, NC · On-site

$19.50 - $26.25/hr

Job Summary : Info Way Solutions is seeking a Help Desk professional to provide first-tier ... excellent customer service skills. Responsibilities : • Provide first-tier basic technical ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Manage Help Desk tickets in a timely manner ... Respond to customer issues via phone, email and computer chat and follow-up with customers to ...

Concept Plus

Help Desk Specialist

Experience in help-desk, customer service, call center, or similar support environments; email support experience is beneficia * Familiarity with Microsoft Office tools, especially Outlook, Word, and ...

Recruit Up, LLC

Help Desk Manager

Duluth, GA

Hands-on expertise administering a help desk or CRM ticketing platform (Zoho Desk, Salesforce Service Cloud, Freshdesk, Zendesk, or similar), including configuring routing rules, escalation workflows ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... HDI Customer Service Representative, HDI Desktop Support Technician or an CompTIA A+ certification.

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual coping skills, and training in communication and problem-solving can help manage stress.
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Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Help Desk Technician

Montgomery, AL • On-site

Agile Defense
IT Services • 201 - 500 employees
Learn more about Agile Defenseexternal

$19.75 - $26.75/hr

Full-time

Re-posted 21 days ago

Job description

SUMMARY:
Agile Defense is seeking a highly qualified Help Desk Technician to join our dynamic team on the Field Assistance Service (FAS) Program in Montgomery, AL. The FAS team is responsible for providing 24/7/365 Help Desk Support for the Air Force.
DUTIES:
  • Provide help desk support for all supported applications via phone/email.
  • Serve as the initial contact for reporting technical issues and answering questions regarding field user issues.
  • Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
  • Effectively implement the steps found in available resources by following the instructions to resolve field user issues. Escalate unresolved issues to Team Leads.
  • Clearly and thoroughly document requests for assistance in ticket management system, and track incidents through to resolution/escalation (per client guidelines).
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • Maintain current knowledge of relevant technologies as assigned.
  • Additional responsibilities as assigned by management.
  • Provide guidance and work mentor-ship to less-experienced technicians.

Qualifications
Background Needed and Years of Experience:
  • Associate degree preferred, or the equivalent combination of education, technical certifications, or training or work experience.
    2-4 Years of telephone customer service or help desk experience.
  • Familiar with Ticketing Software (i.e. Remedy).
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication, business analytical and problem-solving/trouble shooting skills.
  • Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.
  • Strong English language skills (both written and verbal).
  • Willing to work overtime, holidays and weekends when necessary.

Additional Skills & Qualifications
Preferred Technical Skills:
  • Experience with one or more of the following systems, is desired.
  • Automated Civil Engineer System (ACES)
  • Air Force Equal Opportunity Network (AF EONET)
  • Aviation Resources Management System (ARMS)
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Online Vehicle Interactive Management System (OLVIMS)
  • Air Force Way (AFWay)
  • Air Force Portal

WORKING CONDITIONS:
Typical Office Environment.
Strength Demands:
Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements:
  • Stand or Sit
  • Walk
  • Repetitive Motion
  • Use Hands / Fingers to Handle or Feel
  • Stoop, Kneel, Crouch, or Crawl
  • Talk or Hear
  • See
  • Push or Pull
  • Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse)

Skills & Requirements Qualifications

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