ZipRecruiter

Log In

1

Customer Service Help Desk Jobs (NOW HIRING)

Plateau Software Inc

Help Desk Manager

Daleville, AL · On-site

The ideal candidate will lead a team of Help Desk Analysts, ensuring exceptional customer service, technical support, and adherence to service level agreements (SLAs). This role requires strong ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... and customer service, and providing hands-on support for issues at the agency. The help desk ... technician will also perform other duties as assigned. Education: An associate's degree or higher ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI

ServiceNow, Microsoft Suite of Tools, variety of applications and online tools Required: - Must have 5 years of relevant experience in customer service or help desk operations - Must have a Bachelor ...

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... Excellent communication and customer service skills. * Knowledge of IT best practices, policies ...

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Customer service oriented with demonstrated skills in service recovery. • Ability to work any ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI · On-site

ServiceNow, Microsoft Suite of Tools, variety of applications and online tools Qualifications Required: - Must have 5 years of relevant experience in customer service or help desk operations - Must ...

BROAD RIVER RETAIL

Help Desk Analyst

South Portland, ME · On-site

$55K - $60K/yr

Help Desk Analyst CULTURE SNAPSHOT Broad River Retail is an organization of integrity, diversity ... Excellent customer service skills : Provide a focus on providing exceptional support to a diverse ...

Progressive Global Energy

Help Desk Analyst

Syracuse, NY

$20.25 - $27.75/hr

... Help Desk) and provide the next level of support, and improve resolving IT issues during first ... Provide field engineer users with an excellent level of customer service keeping them informed of ...

TEKsystems

Help Desk Technician

Great Neck, NY

$70K/yr

... Customer service, Service desk, Active directory, Hardware, Windows, Phone support, Office 365, Ticketing system, Technical support, remote support, hardware support Top Skills Details Help desk ...

New

next page

Showing results 1-20

People also search for

All JobsCustomer Service Help Desk Jobs

Customer Service Help Desk information

See salary details

$8

$20

$37

How much do customer service help desk jobs pay per hour?

As of May 29, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 27% Part Time, and 1% Temporary. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Help Desk Manager

Plateau Software Inc

Daleville, AL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

Job Title: Help Desk Manager

Location: Fairfax / Tampa / Daleville

Clearance Required: Minimum of a NACI

Position Overview:

Plateau GRP is seeking a highly motivated Help Desk Manager to oversee the daily operations of a helpdesk supporting a critical Air Force system. The ideal candidate will lead a team of Help Desk Analysts, ensuring exceptional customer service, technical support, and adherence to service level agreements (SLAs). This role requires strong leadership, analytical skills, and a passion for process improvement.

Key Responsibilities:

  • Daily Operations Oversight: Ensure helpdesk is adequately staffed during designated working hours to meet SLAs and mission requirements.
  • Team Leadership & Development: Supervise and mentor Help Desk Analysts, providing training, guidance, and performance feedback to enhance technical and customer service capabilities.
  • Ticket Management & Escalation Monitoring: Monitor ticket queues and escalations, identify service trends or disruptions, and take corrective actions to ensure timely incident resolution.
  • Process Improvement: Develop, implement, and continuously refine helpdesk procedures including ticket workflows, escalation protocols, knowledge base management, and reporting standards.
  • Customer Satisfaction: Conduct regular customer satisfaction surveys, analyze feedback, and present findings using charts and graphs to the Program Manager.
  • Performance Analysis: Analyze helpdesk metrics such as ticket volume, resolution times, and customer satisfaction to identify bottlenecks and opportunities for optimization.


Requirements

  • Experience: Minimum of 5 years in helpdesk or IT support roles, with at least 2 years in a supervisory or managerial capacity.
  • Skills:
  • Help Desk Management
  • Customer Service Excellence
  • Process Improvement
  • Data Analysis & Reporting
  • Strong communication and leadership abilities

Preferred Qualifications:

  • ITIL Foundation
  • CompTIA A+ (IAT Level I)

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency. 


EOE Statement: 


Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.


Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at hrteam@plateauinc.com  


Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Apply