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Customer Service Help Desk Jobs (NOW HIRING)

Amyx, Inc.

Help Desk Manager

Battle Creek, MI · On-site

ServiceNow, Microsoft Suite of Tools, variety of applications and online tools Required: - Must have 5 years of relevant experience in customer service or help desk operations - Must have a Bachelor ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

... and customer service, and providing hands-on support for issues at the agency. The help desk ... technician will also perform other duties as assigned. Education: An associate's degree or higher ...

Judge Group, Inc.

Help Desk Analyst

Malvern, PA

$20 - $27.50/hr

Heavy focus on customer service skills. Responsibilities: * * Help Desk Analyst provides support to end users for computer, application, system, device, access and hardware issues. * Identifies ...

LRS

Help Desk

Madison, WI · On-site

$18 - $23/hr

Our client is seeking a customer-focused and technology-oriented professional to provide Identity and Account Management (IAM) support and IT help desk services for staff and public users. This role ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Progressive Global Energy

Help Desk Analyst

Syracuse, NY · On-site

$20.25 - $27.75/hr

... Help Desk) and provide the next level of support, and improve resolving IT issues during first ... customer service keeping them informed of progress of issue resolution and setting customer ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Robert Half

Help Desk Analyst I

Milwaukee, WI · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to ... The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests.

Leidos

Help Desk Manager

Falls Church, VA

$92K - $166K/yr

... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Effective Customer Service and management skills/capabilities; including a demonstrated ability to ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

... customer service standards. Responsibilities * Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for customer service help desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Managers, with salaries exceeding $70,000 annually. Advanced roles requiring leadership skills, industry certifications, or technical expertise tend to offer higher compensation within the customer service field.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include high-level consulting, specialized medical professionals like surgeons, certain executive roles, or skilled trades such as commercial pilots or project managers with significant experience. These positions often require advanced skills, certifications, or extensive experience and may involve freelance, contract, or entrepreneurial work environments.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically highly specialized roles such as experienced consultants, surgeons, or senior executives. These positions often require advanced skills, extensive experience, and sometimes certifications or licenses. Such high hourly rates are uncommon and usually associated with freelance consulting, legal work, or specialized medical procedures.

Is AI replacing IT's help desk?

AI is increasingly used in customer service help desks to handle routine inquiries and provide quick responses, but it does not fully replace human help desk staff. Customer service roles in IT still require human oversight, problem-solving skills, and complex troubleshooting that AI cannot perform independently. Help desk professionals often use AI tools to enhance efficiency but continue to play a vital role in resolving complex issues and providing personalized support.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
More about Customer Service Help Desk jobs
What cities are hiring for Customer Service Help Desk jobs? Cities with the most Customer Service Help Desk job openings:
What states have the most Customer Service Help Desk jobs? States with the most job openings for Customer Service Help Desk jobs include:
What job categories do people searching Customer Service Help Desk jobs look for? The top searched job categories for Customer Service Help Desk jobs are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Service Desk Technician (Help Desk)

Service Desk Technician (Help Desk)

Smart AutoCare

Richardson, TX • On-site

$18.25 - $24.50/hr

Full-time

Posted 24 days ago

Job description

DEPARTMENT: Information Technology
POSITION: Service Desk Technician (Help Desk)
REPORTING TO: IT Manager
CLASSIFICATION: Exempt
The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind.
Our Service Desk Technician: We are looking for a customer service-oriented Help Desk Specialist to provide technical support to fellow team members in an efficient and accurate manner. You will be considered a front-line worker who solves basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.
Job Duties
• Providing first contact support and initial triage for IT service desk tickets.
• Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment.
• Track and work projects to completion
• Track, route, and redirect problems to correct resources
• Update helpdesk data and produce activity reports
• Walk associates through problem solving process and document resolutions as necessary for knowledge base articles.
• Ensure proper recording, documentation, and closure
• Recommend procedure modifications and improvements
Job Qualifications
• 3-10 years proven experience as a Service Desk Technician
• Bachelor of Science in Computer Science or relevant field or combination of work and education
• Excellent diagnostic and problem-solving skills
• Ability to communicate effectively with team members
• Outstanding organizational, project management, and time-management skills
• Ability to effectively work independently and on teams
• Troubleshooting experience on Windows platforms
• Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
• Experience supporting mobile devices
• Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred
• Provides after-hours/weekend support as needed
• Periodic on-call support for evenings and weekends.

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