$33.52 - $45.34/hr
Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ - Comptia Security+ Experience: 4 + years of related experience US Citizenship Required: Yes ...
$33.52 - $45.34/hr
Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ - Comptia Security+ Experience: 4 + years of related experience US Citizenship Required: Yes ...
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Strong customer service skills; telephone etiquette * Great team-oriented interpersonal skill
Philadelphia, PA · On-site
$20.50 - $28/hr
Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Strong customer service skills; telephone etiquette * Great team-oriented interpersonal skill
Tupelo, MS · On-site
$16.75 - $21.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Tupelo, MS · On-site
$16.75 - $21.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Fargo, ND · On-site
$17.25 - $22/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Fargo, ND · On-site
$17.25 - $22/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Fort Wayne, IN · On-site
$16 - $20.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Fort Wayne, IN · On-site
$16 - $20.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Newport, RI · On-site
$17.50 - $22.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Newport, RI · On-site
$17.50 - $22.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Philadelphia, PA · On-site
$17.75 - $22.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Philadelphia, PA · On-site
$17.75 - $22.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Cleveland, OH · On-site
$17 - $21.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Cleveland, OH · On-site
$17 - $21.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Eugene, OR · On-site
$17.75 - $22.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Eugene, OR · On-site
$17.75 - $22.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Oklahoma City, OK · On-site
$16.25 - $21/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Oklahoma City, OK · On-site
$16.25 - $21/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...
Denver, CO · On-site
$21 - $28.75/hr
Responsibilities * Provide technical support for Salesforce CRM and integrated third-party ... Familiarity with Salesforce Service Cloud or Help Desk environments.
Quick apply
Denver, CO · On-site
$21 - $28.75/hr
Responsibilities * Provide technical support for Salesforce CRM and integrated third-party ... Familiarity with Salesforce Service Cloud or Help Desk environments.
Albany, NY · On-site
$17.50 - $22.25/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Albany, NY · On-site
$17.50 - $22.25/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Denver, CO · On-site
$18 - $23.25/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Denver, CO · On-site
$18 - $23.25/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Rock Springs, WY · On-site
$17.75 - $22.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Rock Springs, WY · On-site
$17.75 - $22.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Wilmington, DE · On-site
$17 - $21.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Wilmington, DE · On-site
$17 - $21.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Detroit, MI · On-site
$16 - $20.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Detroit, MI · On-site
$16 - $20.50/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
$50K - $60K/yr
We are looking for a motivated and customer-focused Help Desk Technician to join our IT support ... Strong communication and customer service skills. * Ability to work independently as well as part ...
Quick apply
$50K - $60K/yr
We are looking for a motivated and customer-focused Help Desk Technician to join our IT support ... Strong communication and customer service skills. * Ability to work independently as well as part ...
Manchester, NH · On-site
$17 - $22/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Manchester, NH · On-site
$17 - $22/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Nashville, TN · On-site
$17 - $21.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
Nashville, TN · On-site
$17 - $21.75/hr
... customer service skills. - Strong analytical and problem-solving skills. - Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences. - Highly detail-oriented ...
New
$8.65 - $11.32
6% of jobs
$11.32 - $13.99
9% of jobs
$14.79 is the 25th percentile. Wages below this are outliers.
$13.99 - $16.65
31% of jobs
The median wage is $17.04 / hr.
$16.65 - $19.32
25% of jobs
$21.05 is the 75th percentile. Wages above this are outliers.
$19.32 - $21.98
5% of jobs
$21.98 - $24.65
9% of jobs
$24.65 - $27.32
5% of jobs
$27.32 - $29.98
4% of jobs
$29.98 - $32.65
1% of jobs
$32.65 - $35.31
1% of jobs
$35.31 - $37.98
2% of jobs
$8
$20
$37
| Aspect | Customer Service Help Desk | Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications | High school diploma; certifications like CompTIA A+ often preferred |
| Work Environment | Call centers, help desks, remote support | Call centers, on-site or remote technical support |
| Employer & Industry Usage | Customer service departments across various industries | IT, technology, electronics industries |
| Common Search & Comparison Intent | Understanding customer support roles and responsibilities | Technical troubleshooting and specialized support |
While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.
$33.52 - $45.34/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 9 days ago
7.8
Based on 63 frontline employees who took The Breakroom Quiz
74th of 210 rated it services
Type of Requisition:
RegularClearance Level Must Currently Possess:
Top Secret/SCIClearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphPublic Trust/Other Required:
NoneJob Family:
Technical Support ServicesJob Qualifications:
Skills:
Customer Service, Help Desk Support, TroubleshootingCertifications:
Security+, CE - Comptia Security+ - Comptia Security+Experience:
4 + years of related experienceUS Citizenship Required:
YesJob Description:
Help Desk Technician
MIDS - 2200-0600
Sunday-Thursday
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.
WHAT YOU'LL NEED TO SUCCEED:
Required Education and Experience*:
Help Desk Technician IV - AA/AS and 5+ years of experience
*Years of experience can count in place of education and education can count in place of years of experience in some cases.
Required Certifications:
Security+ CE
PWS 9.1 ( ITIL, A+, HDI-CSR, MS 365)
TS/SCI and CI Polygraph Required; US Citizenship Required
Location: Customer Site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
OnsiteWork Location:
USA MD Annapolis JunctionAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransGet the full story on Breakroom
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GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.
It services
10,000+ Employees
Falls Church, VA, US
