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Customer Service Desk Associate Jobs (NOW HIRING)

Weis

Service Desk Associate

Mount Union, PA

Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk ...

New

Weis Markets

Service Desk Associate

Fredericksburg, VA · On-site

$12.77/hr

Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

Weis Markets

Service Desk Associate

Lusby, MD · On-site

$15/hr

Customer Experience Associate Looking for a company that treats associates with respect ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

Weis Markets

Service Desk Associate

Lusby, MD · On-site

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... Smiles and greets customers, answers customer questions and helps resolve customer concerns ...

Weis

Service Desk Associate

Lusby, MD

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... Smiles and greets customers, answers customer questions and helps resolve customer concerns ...

Front Desk Associate

Front Desk Associate

Sugarloaf, PA · On-site

$13.50 - $17.50/hr

Job Summary The Front Desk Associate is responsible for providing exceptional customer service to ... Along with providing exceptional customer service, this position will also be responsible for a ...

Front Desk Associate

Front Desk Associate

Wyomissing, PA · On-site

$13.50 - $17.25/hr

Job Summary The Front Desk Associate is responsible for providing exceptional customer service to ... Along with providing exceptional customer service, this position will also be responsible for a ...

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Customer Service Desk Associate information

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How much do customer service desk associate jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for customer service desk associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What jobs pay $400 an hour?

Jobs that pay $400 an hour are typically high-level specialized roles such as experienced surgeons, anesthesiologists, corporate lawyers, or top-tier consultants. These positions often require advanced education, extensive experience, and certifications, and they usually involve working in high-stakes environments or private practices.

What does a customer service associate do?

A customer service desk associate assists customers by answering questions, resolving issues, and providing information about products or services. They often handle transactions, use point-of-sale systems, and maintain a friendly, professional environment to ensure customer satisfaction.

Is CSR a good entry level position?

A Customer Service Desk Associate is typically an entry-level role that provides experience in communication, problem-solving, and customer interaction. It often requires basic skills and may serve as a stepping stone to higher positions in customer service or retail environments.

What are some common challenges Customer Service Desk Associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What does a Customer Service Desk Associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, surgeons, corporate executives, or successful entrepreneurs. These positions often require advanced skills, significant experience, or ownership of a business, and may involve irregular schedules or high responsibility levels.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What are the key skills and qualifications needed to thrive as a Customer Service Desk Associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.
What cities are hiring for Customer Service Desk Associate jobs? Cities with the most Customer Service Desk Associate job openings:
What are the most commonly searched types of Customer Service Desk jobs? The most popular types of Customer Service Desk jobs are:
What states have the most Customer Service Desk Associate jobs? States with the most job openings for Customer Service Desk Associate jobs include:
Customer Service Desk Associate jobs near you

Customer Service Desk Associate - FT

Boscov's Department Store, LLC

Woodbury, NJ • On-site

$16.60/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Boscov's Department Store rating

6.2

Company rating: 6.2 out of 10

Based on 123 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description

Customer Service Desk Associate

Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers! Boscov's is a chain of full service department stores serving the total family needs of our customers. For nearly 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Retail Customer Service Desk Associates to join our growing retail team.

As part of a fast-paced, dynamic sales team, you will develop relationships with our customers and ensure that each customer's needs are met in a quick and efficient manner. Whether you have previous sales experience OR customer service experience, this is a great opportunity to pursue a rewarding career with a company known for quality and big savings. Apply today! 
Job Responsibilities 
As a Retail Customer Service Desk Associate, you will build customer confidence, provide accurate information, and promote products through point of successful sale. You will be responsible for establishing professional, yet personalized rapport with each customer in order to close sales and provide the best customer experience.


Additional responsibilities include: 

  • Provide customer service by completing customer requests and/or resolving issues in a timely manner.
  • Accurately and efficiently complete all transactions and paperwork, adhering to all company policies & procedures.
  • Make storewide announcements over public address system.
  • Handle layaway storage, maintain records, receive payments and release merchandise. 

Job Requirements 
Successful candidates for the Retail Customer Service Desk Associate role should have the ability and desire to actively engage customers and provide excellent customer service.

Additional requirements of the Retail Customer Service Desk Associate include: 

  • Prior retail and/or customer service experience.
  • Ability and desire to work well with the public, management and coworkers.
  • Communication; verbal, written and by telephone with customers, coworkers and management
  • Possess basic math skills.
  • Ability to learn selling skills and to operate a POS register and telxon.
  • Available to work varied days and hours as work schedule requires, including evenings and weekends 

Benefits

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:

  • Starting Rate: $16.60 per hour 
  • Comprehensive benefits package, including medical/dental/vision
  • Short term disability/ Long term disability- voluntary
  • Life Insurance (company paid)
  • 401(k) w/ company match
  • Weekly Pay
  • Paid vacation
  • Liberal employee discount 

Work where people love to shop! 
Equal Opportunity Employer 

What Boscov's Department Store employees say

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