ZipRecruiter

Log In

1

Customer Service Desk Associate Jobs (NOW HIRING)

Boscov's

Customer Service Desk Associate - FT

Wilmington, DE · On-site

$14 - $19.50/hr

Customer Service Desk Associate Experienced Customer Service Desk Associates- Use your Retail Sales background to launch an exciting career in retail with one of the nation's leading retailers!

The Club At Los Gatos

Service Desk Associate

Los Gatos, CA · On-site

$16.90 - $17.50/hr

Service Desk Associate (Part-Time) The Club at Los Gatos is looking for energetic and service ... Confident, professional demeanor with strong customer service focus Details * Shift: Openings, Mids ...

Weis

Service Desk Associate

Mount Union, PA · On-site

Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Service Desk Associate Jobs

Customer Service Desk Associate information

See salary details

$8

$17

$27

How much do customer service desk associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer service desk associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities are hiring for Customer Service Desk Associate jobs?

Cities with the most Customer Service Desk Associate job openings:

What are the most commonly searched types of Customer Service Desk jobs?

The most popular types of Customer Service Desk jobs are:

What states have the most Customer Service Desk Associate jobs?

States with the most job openings for Customer Service Desk Associate jobs include:

What are popular job titles related to Customer Service Desk Associate jobs?

For Customer Service Desk Associate jobs, the most frequently searched job titles are:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Customer Service Desk Associate

Perrysburg, OH • On-site

Walt Churchill
See more jobs at Walt Churchillexternal

$13.75 - $18.75/hr

Other

Retirement, PTO

Re-posted 6 hours ago

Job description

Part-Time Customer Service Desk Associate

Walt Churchill's Market is looking for a Part-Time Customer Service Desk Associate for our Perrysburg, OH location. If you LOVE great food, deliver consistent QUALITY, RESPECT your co-workers, CARE about customers, and maintain a SAFE and CLEAN work environment, we want to talk to you!

Job Summary:

The Customer Service Desk Associate reports to the Front End Manager and provides excellent customer service by interacting with every customer in a welcoming, courteous, friendly manner. The Associate is responsible for processing customers' purchases quickly and accurately, keeping the Customer Service Desk clean and organized, providing various specialty services for our customers, and answering and redirecting phone calls.

Essential Duties & Responsibilities:

  • Provide excellent customer service by giving customers full attention during any interaction
  • Greet customers in a friendly manner
  • Provide customers with a fast and accurate transaction
  • Utilize basic math skills to provide customers with accurate change
  • Memorize evolving product codes/PLUs
  • Responsible for processing cash, check and electronic transactions accurately
  • Bag customers' groceries, keeping in mind the weight of each bag and separating unlike items
  • Confirm proper identification for any purchase of alcohol
  • Assist customers in locating store items
  • Handle postage requests, including weighing and completing postage on packages and letters
  • Sell and cash out Ohio Lottery tickets, being comfortable troubleshooting issues that arise
  • Closing Customer Service Desk Associate pulls Ohio Lottery sales reports and inputs sales and cash into register
  • Make copies and complete faxes for customers
  • Build and collect cashier drawers (tills), and secure all returned tills in the safe
  • Enter basic sales data into Excel at the end of the day and email the sales spreadsheet to the designated recipients
  • Perform paid outs, charges, and account payments
  • Troubleshoot register issues; may be required to call in service requests for malfunctioning equipment to service providers
  • Place orders to replenish propane tanks, lawn tags, and ice as needed
  • Stock supplies, such as coffee supplies, bags, receipt paper, etc.
  • Monitor Cashiers and Carry Outs, providing direction and guidance as needed
  • May be required to gather carts and baskets in absence of Carry Out
  • Answer incoming phone calls with the appropriate greeting and transfer when necessary
  • Perform light cleaning/maintenance duties as assigned, including but not limited to: sweeping and mopping the Customer Service Desk area, wiping counters and machines, dumping trash, maintaining coffee grinder, cleaning coffee pots, and making coffee for sale
  • Complete daily postage paperwork and write check to Post Master

Schedule:

Ideal candidates are available to work both morning (opening) and afternoon/closing shifts. This position will typically offer 20-28 hours per week.

We Offer:

  • Become a WCM Owner! (Employee Stock Ownership Plan)
  • Paid vacation after 90 days + accrual PTO
  • Employee Discount
  • 401(K) with company match
  • Training and job advancement opportunities

Pay:

Starting pay will be based on industry experience, internal equity, and scope of responsibility.

Come be part of our 100+ year tradition and see why Walt Churchill's Market is "Better Because"!

Requirements:

Skills & Abilities:

  • Excellent communication and problem-solving skills
  • Basic computer skills
  • Comfortable interacting with customers, staff, and peers, navigating both positive and negative interactions professionally
  • Attention to detail to ensure transactions are completed correctly
  • Must have evening, weekend and holiday availability

Education & Experience:

  • Must be at least 18 years of age
  • High school diploma/GED, preferred
  • Cashier experience required
  • Postage and Lottery experience, preferred
  • Previous customer service experience, preferred

Physical Requirements:

  • Prolonged periods of standing, walking, lifting, and reaching
  • Must be able to frequently lift 10-30 pounds and occasionally lift up to 50 pounds

Apply