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Customer Service Desk Associate Jobs in Quebec (NOW HIRING)

Walmart

(CAN) Customer Service Desk Associate

Val-d'or, QC · On-site

CA$18.75/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...

Walmart

CA$18.75/hr

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

Taurus

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong ... Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private ...

Icom America, Inc.

$23 - $30/hr

The Customer Service Department Representative will support ICOM product sales by receiving and ... Icom Operations and Procedures handbook (including all desk procedures) * JD Edwards E1 software ...

Simons

Customer Service Associate

Montreal, QC

Provide high-quality customer service to our clientele. * Perform various tasks within the assigned department, such as merchandizing products. Desired Profile : * Provide friendly and personal ...

Walmart

(CAN) General Merchandise Associate

Candiac, QC · On-site

CA$18.75/hr

A General Merchandise Associate provides exemplary customer service by adhering to the basic ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Walmart

(CAN) General Merchandise Associate

Alma, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

Walmart

(CAN) General Merchandise Associate

Levis, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

Walmart

(CAN) General Merchandise Associate

Quebec, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

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Customer Service Desk Associate information

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

(CAN) Customer Service Desk Associate

Rouyn-noranda, QC • On-site

Walmart
Retail • 10K+ employees
Learn more about Walmartexternal

CA$18.75/hr

Part-time

Re-posted 7 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,703 frontline employees who took The Breakroom Quiz

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end operations. If you are looking for an exciting job in customer service or retail, working as a Cosmetics Associate may be a great fit for you!What you'll do...

1. Properly follows Refund Automation procedures according to Company guidelines.
2. Properly completes all defective slips.
3. Assists customers with information, refunds, exchanges and directions.
4. Maintains sales tax exempt records.
5. Ensuring all damaged merchandise is sent to Claims for processing.
6. Ensures returned merchandise is verified against refund slips prior to being returned to the sales floor.
7. Ensures all items are scanned correctly before being returned to the sales floor.


The minimum rate of pay for this position starts from $18.75.

Le taux horaire minimum pour ce poste debute a 18.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

275 Blvd Rideau, Rouyn-Noranda, QC J9X 5Y6, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

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Benefits

Hours and flexibility

Workplace

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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