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Customer Service Desk Associate Jobs in Quebec (NOW HIRING)

Teema Group

Desktop Technician

Sainte-anne-de-bellevue, QC · On-site

CA$30 - CA$34/hr

The Service Desk Agent takes some independent actions regarding assigned work. * Decisions are ... Use customer service skills to clearly and effectively communicate with end users in English and/or ...

Walmart

(CAN) General Merchandise Associate

Candiac, QC · On-site

CA$18.75/hr

A General Merchandise Associate provides exemplary customer service by adhering to the basic ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Simons

Provide high-quality customer service to our clientele. * Perform various tasks within the assigned department, such as merchandizing products. Desired Profile : * Provide friendly and personal ...

Ardene

We are looking for a Customer Service Representative to join our team. This is a full time, ... From sales associates and store leadership; dedicated in-house apparel and design teams; marketing ...

LocalJobShop.ca

We are looking for a Customer Service Representative to join our team. This is a full time, ... From sales associates and store leadership; dedicated in-house apparel and design teams; marketing ...

Jestais

Oversee daily Service Desk, Technical Support, and Application Support operations, including ticket ... Customer Escalations & Incident Management * Act as a senior escalation point for strategic ...

Walmart

(CAN) Customer Service Manager

Baie-comeau, QC · On-site

CA$19.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... services, Walmart Protection Plans, charity initiatives, and associate and customer discount ...

Walmart

(CAN) Customer Service Manager

Drummondville, QC · On-site

CA$19.55/hr

Customer and Associate Support Handles customer and associate concerns professionally, providing ... services, Walmart Protection Plans, charity initiatives, and associate and customer discount ...

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Customer Service Desk Associate information

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Desktop Technician

Sainte-anne-de-bellevue, QC • On-site

Teema Group
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Teema Groupexternal

CA$30 - CA$34/hr

Contractor

Re-posted 5 days ago

Job description

Role:

  • Work is generally supervised and performed in accordance with established objectives and guidelines. Technical guidance is provided by the Team Lead or Manager.

  • The Service Desk Agent takes some independent actions regarding assigned work.

  • Decisions are typically made within established guidelines.

  • You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.

  • Provide support to ensure stable, reliable desktop systems to the MDA user community across all offices.

  • Should have functional knowledge of ITIL best practices and stay abreast of new technologies.

  • Must be a good team player with the ability to work well with others and demonstrate a professional demeanor

  • Strong analytical and problem–solving skills with the ability to identify root causes


Responsibilities:

  • Using the corporate Service Management tool, you will provide exceptional first-level technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner

  • Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets

  • Use customer service skills to clearly and effectively communicate with end users in English and/or French languages, using corporate telephony and messaging tools

  • Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required

  • Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required

  • Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration

  • Continually maintains and upgrades technical capabilities and knowledge

  • Creates and maintains Service Desk procedures, user guides, and support documentation

  • Participates in technical testing and projects as directed


Comments/Special Considerations:

  • Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).

  • Candidates must also be fluent in both English and French languages and must be flexible on work schedules, as the Service Desk provides extended support hours
    (7:00 am-8:00 pm Eastern) Monday to Friday.