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Customer Service Desk Associate Jobs in Quebec (NOW HIRING)

Walmart

(CAN) General Merchandise Associate

Gatineau, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

Walmart

(CAN) General Merchandise Associate

Alma, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

Walmart

(CAN) General Merchandise Associate

Candiac, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

Walmart

(CAN) General Merchandise Associate

Laval, QC · On-site

CA$18.75/hr

... the Customer Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe ...

Caeus

Customer Service Representative

Montreal, QC · On-site

Description The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first ...

Walmart

CAN) General Merchandise Associate

Rimouski, QC · On-site

CA$18.75/hr

Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Walmart

CA$18.75/hr

Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

TEEMA Group

Desktop Technician

Sainte-anne-de-bellevue, QC · On-site

CA$30 - CA$34/hr

The Service Desk Agent takes some independent actions regarding assigned work. * Decisions are ... Use customer service skills to clearly and effectively communicate with end users in English and/or ...

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Customer Service Desk Associate information

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

(CAN) General Merchandise Associate

Gatineau, QC • On-site

Walmart
Retail • 10K+ employees
Learn more about Walmartexternal

CA$18.75/hr

Part-time

Re-posted 5 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,720 frontline employees who took The Breakroom Quiz

Job description

Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the general merchandise area, and assists with stocking and the sale of goods. If you are looking for an exciting job in customer service or retail, working as a General Merchandise Associate may be a great fit for you!What you'll do...

1. Provides excellent Customer Service by greeting all customers in a polite and friendly manner, assists customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Covers an assigned area(s) on the salesfloor.
3. Zones assigned area.
4. Moves feature merchandise to its modular home.
5. Works recovery merchandise from the Customer Service desk and other areas of the store.
6. Assists with Front End coverage.
7. Communicates with other associates to ensure floor coverage is maintained.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
9. Stocks merchandise/picks, Downstocks if applicable . Applies product protection when required. Sets and completes modulars, including flex modulars and sets new shelf caps.


The minimum rate of pay for this position starts from $18.75.

Le taux horaire minimum pour ce poste debute a 18.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

51 De La Gappe Blvd, Gatineau, QC J8T 0B5, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

Social media

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