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Customer Service Desk Associate Jobs in Texas (NOW HIRING)

Cooper Aerobics

Service Desk Associate

Dallas, TX · On-site

Part-time. The Service Desk Associate is responsible for responding to the needs of all members at ... Their primary role is to coordinate check-ins and customer service needs on a regular basis.

Cooper Aerobics

Service Desk Associate

Dallas, TX · On-site

Part-time. The Service Desk Associate is responsible for responding to the needs of all members at ... Their primary role is to coordinate check-ins and customer service needs on a regular basis.

Saks Global

Customer Service Desk

Dallas, TX · On-site

$21.53 - $26.91/hr

Exceptional customer service and problem-solving skills * ""Win together"" mentality * Role ... Associates must be willing to work a flexible schedule based on business needs, which will include ...

Saks Fifth Avenue

Customer Service Desk

Dallas, TX · On-site

$21.53 - $26.91/hr

Exceptional customer service and problem-solving skills * Role requires standing, bending, climbing ... Associates must be willing to work a flexible schedule based on business needs, which will include ...

CLUB4 FITNESS

Front Desk Associate

Bryan, TX · On-site

$13 - $16.50/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

Club4 Fitness

Front Desk Associate

Plano, TX · On-site

$11 - $13/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate

CLUB4 Fitness

Front Desk Associate

Longview, TX · On-site

$12.50 - $16/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Longview, TX · On-site

$12.50 - $16/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate

CLUB4 Fitness

Front Desk Associate

Flower Mound, TX · On-site

$12.25 - $15.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate

Club4 Fitness

Front Desk Associate

Lubbock, TX · On-site

$12 - $15.50/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

Club4 Fitness

Front Desk Associate

El Paso, TX · On-site

$12.75 - $16.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

Scenthound

Front Desk Associate

Shenandoah, TX · On-site

$13 - $16/hr

Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound ... Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for ...

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Customer Service Desk Associate information

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How much do customer service desk associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service desk associate in Texas is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $17.21 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities in Texas are hiring for Customer Service Desk Associate jobs?

Cities in Texas with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,018 per year, or $15.4 per hour.

Full-time IT Service Desk Associate-Hybrid

Plano, TX • On-site

GuideIT
IT Services • 11 - 50 employees
Learn more about GuideITexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

About GuideIT
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Full-timeIT Service Desk Associate to join our team! Candidate must live in the Dallas/Fort Worth area, be results oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.
About the Role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns.The IT Service Desk Associate must be flexible to work a varying shift schedule that may include evenings and weekends.
Primary Duties
  • Provide first level technical support to end users for technology-related issues
  • Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.)
  • Experience using an incident tracking system
  • Ensure proper documentation for each interaction and escalate when necessary
  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
  • Provide support to investigate data anomalies to determine possible root causes
  • Provide solutions and/or recommendations to end user problems reported to Service Desk
  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
  • As needed, provide support to coach/mentor system functional end user training
  • Interested in career advancement within the Information Technology career field
  • All candidates must be shift flexible. Night, weekend and/or holiday work will be required
  • Will be rated and reviewed in customer satisfaction surveys for delivery of service
  • Escalate issues to appropriate parties as necessary

Qualifications & Required Skills
  • 1+ years of technical troubleshooting experience
  • Strong communication and interpersonal skills
  • Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows XP and Windows 7
  • Microsoft Office suites including Office 2003, Office 2007, Office 2010, Office 2013 and Office 365
  • Microsoft Applications: Microsoft Outlook, multiple versions
  • Experience with Dell, HP or Lenovo hardware (laptops/desktops/printers)
  • Experience with other applications such as Active Directory, MFA, etc.
  • ITIL training and/or experience
  • Previous experience in a call center environment
  • Applied experience troubleshooting software and hardware issues on laptops, desktops, printers, mobile devices and phones

Education and Certifications
  • High school diploma and/or GED
  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred

Position Location
  • Dallas/Fort Worth area-Hybrid
Benefits
  • GuideIT offers competitive pay, performance-based bonuses and 401K with match. Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

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