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Customer Service Desk Associate Jobs in Georgia (NOW HIRING)

Crunch Fitness

Front Desk Associate

Duluth, GA · On-site

$13 - $16.50/hr

Front Desk Associate- Duluth Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Gainesville, GA · On-site

$13 - $16.75/hr

Front Desk Associate- Gainesville Club HERE WE GROW AGAIN! Are you ready to leave average behind ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Lilburn, GA · On-site

$13 - $16.50/hr

 Front Desk Associate- NEW Stone Mountain Club ​ HERE WE GROW AGAIN! Are you ready to leave ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

New

Crunch Fitness

Front Desk Associate

Roswell, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Roswell Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Lawrenceville, GA · On-site

$12.75 - $16.50/hr

 Front Desk Associate- Snellville Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Tucker, GA · On-site

$13.25 - $17/hr

 Front Desk Associate- Tucker Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Atlanta, GA · On-site

$13.50 - $17.25/hr

Front Desk Associate- Chamblee Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Marietta, GA · On-site

$13.25 - $17/hr

Front Desk Associate- Marietta Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Lilburn, GA · On-site

$12.75 - $16.50/hr

Front Desk Associate- New Stone Mountain Club HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

New

Crunch Fitness - CR Holdings

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- East Cobb Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Lawrenceville, GA · On-site

$12.75 - $16.50/hr

Front Desk Associate- Snellville Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Duluth, GA · On-site

$13 - $16.50/hr

Front Desk Associate- Duluth Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness

Front Desk Associate

Lilburn, GA · On-site

$13 - $16.50/hr

Front Desk Associate- NEW Stone Mountain Club HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

New

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All JobsCustomer Service Desk Associate JobsCustomer Service Desk Associate Jobs in Georgia

Customer Service Desk Associate information

See Georgia salary details

$7

$15

$26

How much do customer service desk associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service desk associate in Georgia is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.74 per hour, depending on experience, location, and employer.

What does a customer service desk associate do?

A Customer Service Desk Associate is responsible for assisting customers with inquiries, resolving issues, processing returns or exchanges, and providing information about products and services. They serve as the primary point of contact for customers either in person, over the phone, or via email. Their goal is to ensure a positive customer experience, handle complaints professionally, and help maintain customer satisfaction. Customer Service Desk Associates may also assist with administrative tasks and coordinate with other departments to address customer needs.

What are the key skills and qualifications needed to thrive as a customer service desk associate, and why are they important?

To thrive as a Customer Service Desk Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office tools is typically required. Patience, active listening, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues effectively. These skills and qualities are important because they enable associates to deliver excellent service, enhance customer satisfaction, and support smooth daily operations.

What are some common challenges customer service desk associates face, and how can they overcome them?

Customer Service Desk Associates often encounter high volumes of inquiries and must address a wide range of issues promptly and professionally. One common challenge is managing difficult or frustrated customers while maintaining a positive attitude. Associates can overcome this by practicing active listening, staying patient, and using problem-solving skills to resolve concerns efficiently. Additionally, balancing multiple tasks such as answering calls, responding to emails, and handling in-person requests requires strong organizational skills and the ability to prioritize. Team collaboration and clear communication with supervisors and colleagues also help in addressing complex cases and ensuring customer satisfaction.

What is the difference between Customer Service Desk Associate vs Customer Support Specialist?

AspectCustomer Service Desk AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; some roles may prefer certifications in customer service or related fields
Work EnvironmentFront-line customer service in retail, tech, or service industriesCustomer support via phone, email, or chat, often in call centers or remote settings
Employer & Industry UsageRetail stores, tech companies, service providersTech companies, software firms, telecommunications
Common Search & ComparisonCustomer Service Desk Associate vs Customer Support Specialist

The Customer Service Desk Associate typically handles in-person customer interactions at a physical location, focusing on immediate issue resolution. In contrast, the Customer Support Specialist often provides remote assistance through digital channels, dealing with technical or product-related inquiries. Both roles require strong communication skills and customer service experience but differ mainly in work environment and interaction methods.

What cities in Georgia are hiring for Customer Service Desk Associate jobs?

Cities in Georgia with the most Customer Service Desk Associate job openings:

Customer Service Desk Associate jobs near you
Infographic showing various Customer Service Desk Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,992 per year, or $15.9 per hour.

Service Desk Associate - Atlanta, GA

Atlanta, GA • On-site

Cortland
See more jobs at Cortlandexternal

Full-time

Posted 15 days ago

Cortland rating

8.4

Company rating: 8.4 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Role Overview 

At Cortland, technology helps power exceptional experiences for our associates and residents, and as a Service Desk Associate, you'll play a key role in making that happen. By supporting business-critical applications, resolving user issues, and helping implement new technology solutions, you'll ensure our teams across communities and corporate offices have the tools they need to succeed. 

If you enjoy helping others, thrive on solving technical challenges, and take pride in creating seamless user experiences, this role offers the opportunity to make a meaningful impact every day. At Cortland, you'll be part of a forward-thinking organization that challenges conventional approaches, embraces innovation, and empowers associates to take ownership of their work while contributing to operational excellence across the business. 

Technical and End-User Support 

  • Provide comprehensive support via telephone and internet to end users for problems or questions related to property operating system (POS) software products 
  • Help with the development of end user instructions for the implementation of upgrades or updates 
  • Utilize helpdesk software to track technology support needs, capture problems and solutions for reference, and identify future training needs 
  • Analyze aggregate of support issues and needs to identify opportunities to improve processes and create efficiencies 

Troubleshooting & Problem Resolution 

  • Review and analyze management reports for accuracy as needed; research to determine where data or report issue is occurring and provide detailed information to applicable second-tier support for property resolution 
  • Analyze, troubleshoot, and prioritize escalated issues; escalate issues to appropriate department for support as necessary 
  • Identify, research, and resolve applications problems and ensure technical issues are correctly escalated to IT service provider 

User Administration and Setup 

  • Support the setup of new properties in all multifamily applications 
  • Administer users and setup of systems to meet the operating requirements of Cortland 
  • Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user's point of view to ensure easy usability once implemented 

Qualifications 

  • Minimum of 6-12 months of previous Helpdesk experience and/or hands-on property management/accounting software systems experience; experience in the multifamily industry is preferred 
  • High school diploma or GED 
  • Strong organizational, customer service, and computer skills 
  • Ability to approach problems both logically and creatively with a high attention to detail 
  • Strong verbal and written communication skills; stellar interpersonal skills 
  • Ability to meet deadlines and perform multiple assignments without immediate supervision 
  • Strong analytical, critical thinking, time management, and problem-solving skills 
  • Proficiency in Microsoft Office Suite applications 

What Cortland employees say

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